Angela and Debbie were incredibly helpful with my choices of faux flowers for my own store; they were both friendly and knowledgeable, thank you. Rose Webster Spirit Fashion - Devizes
L'entreprise a répondu
Établissement
Changer d'établissementThe Forge, Bath Road, Froxfield, SN8 3LD Marlborough, GB
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Lisez les avis des autres
I rang to pre- reserve a couple of velvet cushions as we were driving from quite a distance to visit and shop. I spoke to Sandra would couldn’t have been more friendly and accommodating and reserv... Voir plus
L'entreprise a répondu
Bit of a weird experience! Walked in and all 3 staff sitting around till area, nobody got up to help or offered help and we had to walk back to the tills to ask questions. Didn't have what we wanted a... Voir plus
L'entreprise a répondu
A wonderful store and really helpful and kind staff , much appreciated. Very happy with my 2 glass striped candle holders and metal pomegranate. Wonderful additions to my room and great price in sale... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Beyond the antique shops of market towns Hungerford and Marlborough, and the historic scenery of Stonehenge, you will find the charming village of Froxfield, home to our countryside flagship store, on the border of the beautiful Berkshire and Wiltshire counties. A mezzanine level showcases our unique collection of furniture and accessories, arranged into seasonal room sets by our talented visual team.
Coordonnées de contact
The Forge, Bath Road, Froxfield, SN8 3LD, Marlborough, Royaume-Uni
- +44 1488 684250
4,9
Excellent
212 avis
Demande des avis aux clients
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Réponse de OKA - Froxfield
Dear Mandy
Thank you for taking the time to share your experience. We’re really pleased to hear you enjoyed your visit to our Froxfield store, and are happy with your new mirror and cushions.
We truly appreciate your feedback and hope to welcome you back again soon.
Kind regards,
OKA
Great Experience
We have just bought a bureau from Oka which was very reasonable in the sale and just what we were looking for. We were helped by two exceptional members of your team namely Debbie and Bethany. They went above and beyond; so helpful and kind too. We are just renovating our house so will be back.
Thank you
11 mars 2026
Avis spontané
Réponse de OKA - Froxfield
Dear Jo,
Thank you for taking the time to share your review. We’re delighted to hear about your experience in our Froxfield store, and we’ll be sure to pass your kind feedback on to Debbie, Bethany and the team. It’s wonderful to know you found just what you were looking for, and we look forward to welcoming you back as you continue renovating your home.
Kind regards,
OKA
Amazing experience
Amazing experience. Sandra and Beth were so patient and kind with my faffing and I’m delighted with how it all looks at home.
22 février 2026
Réponse de OKA - Froxfield
Dear Sarah
Thank you for taking the time to share such fabulous feedback.
We are delighted to hear that your experience at our Froxfield store was a positive one, and that you found our team helpful and accommodating. We aim to provide excellent customer service, and it's wonderful to know that we met your expectations; especially Sandra and Beth.
We truly appreciate your review and hope your new pieces are enjoyed for many years to come.
Kind regards,
OKA
Another excellent shopping experience
Another excellent shopping experience.
Tracy helped us to make two fabulous purchases and arrange the delivery the next day. Lovely items which are perfect for our home.
12 février 2026
Réponse de OKA - Froxfield
Dear Louise
We are thrilled to hear that you had another wonderful visit to our Froxfield store and Tracey provided such an excellent experience, we are proud of our team and appreciate your kind words.
We are delighted that you the perfect items for your home and thank you for your continued support.
Your feedback means a lot to us.
Warm regards
OKA
Empty show room
Empty show room, helpful staff, almost immediate delivery undertaken efficiently
16 février 2026
Réponse de OKA - Froxfield
Dear Simon,
Thank you for taking the time to share your review.
We are pleased to hear that you found our team helpful and that your delivery was arranged and completed efficiently. Your comments are greatly appreciated and valued.
Kind regards,
OKA
Visited Marlborough store
Visited Marlborough store today and met by Tracey and Debbie. Warm, knowledgable and helped us decide on 2 lamp bases. Nothing was too much trouble will definitely be back.
21 février 2026
Avis spontané
Réponse de OKA - Froxfield
Dear Karen,
Thank you for taking the time to share your experience.
We are delighted to hear that you enjoyed your visit to our Marlborough store and that Tracey and Debbie were able to assist you so warmly and knowledgeably. It is always wonderful to know that our team helped make your decision an enjoyable one.
We truly appreciate your kind comments and look forward to welcoming you back on your next visit.
Kind regards,
OKA
Froxfield/Marlborough - thank you Bethany! such efficient and friendly help
I selfishly rang late on a Friday afternoon - but I would never have guessed from the reaction. Bethany answered, and knew exactly what I was talking about. She rang back as promised, very promptly, with further information, and then immediately arranged for the delivery, including a tiresome change of delivery address. When the paperwork arrived later by email I realised that she had had to stay late to deal with all this stuff, but it was such a pleasant encounter that you might have thought it took place in the middle of the day in normal office hours, rather than tiresomely late. Thank you so much!
5 février 2026
Réponse de OKA - Froxfield
Dear Mrs Leigh
Thank you for your wonderful review. We’re delighted to hear that Bethany provided such an excellent experience. Our team takes pride in providing knowledgeable, helpful, and kind service and we truly appreciate your feedback.
Your feedback truly brightened our day, and we look forward to welcoming you back soon!
Kind regards,
OKA
Lovely product but bad customer service
The cushion covers are gorgeous so I have no complaints about the product. However I bought them very recently in your Marlborough store and while there I asked if there were any discounts coming up that could be applied but was told there were not. A couple of days later I got a brochure through the post offering a 15% discount on full priced items. That’s no way to treat your customers and has put me off returning.
9 février 2026
Réponse de OKA - Froxfield
Dear JoH
Thank you for sharing your review and we’re very sorry to hear how disappointed you feel following your recent experience with OKA.
While we do regularly review our pricing and run promotional activity throughout the year, our discounts are not always planned far in advance, and we appreciate how frustrating it must have been to receive an offer shortly after your purchase. We have shared your feedback, regarding the timing and communication of our promotions, with the relevant team for their consideration.
Please do accept our apologies and if we can be of assistance, please reach out to our customer service team on 03330 042042.
Kind regards
OKA
We found all that we were looking for in the cushion department
We found all that we were looking for in the cushion department and nothing was too much trouble for Anne at Marlborough Oka . Thank you
13 février 2026
Avis spontané
Réponse de OKA - Froxfield
Dear Michael,
Thank you for taking the time to leave your review.
We are delighted to hear that you found everything you were looking for and that you had such a positive experience. Your kind comments about the assistance you received are greatly appreciated.
We hope to welcome you again soon.
Kind regards,
OKA
Great products. Great service.
Delightful, thoughtful and helpful staff. Bethany and Debbie were both great.
8 février 2026
Avis spontané
Réponse de OKA - Froxfield
Dear David
We're thrilled to hear that you found our team helpful and accommodating at the Froxfield Showroom, in particular Bethany and Debbie. We aim to provide excellent customer service, and it's wonderful to know that we met your expectations.
We look forward to welcoming you back soon!
Best regards
OKA
My OKA addiction!
Helpful staff, especially Sandra and Debbie at the Froxfield store. Beautiful layouts and Indian influenced designs which work well in various interiors. Not cheap but I’d rather pay for quality items that will last.
8 février 2026
Avis spontané
Réponse de OKA - Froxfield
Dear Mrs Collins
Thank you for your kind review!
We're thrilled to hear that you found our team helpful and accommodating at our Froxfield Showroom. We aim to provide excellent customer service, and it's wonderful to know that we met your expectations; especially Sandra and Debbie.
We truly appreciate your support and hope to see you again soon.
Warm regards
OKA
Nice people , doing a top job
Just nice helpful people, going out of their way to assist me . It really does make the difference between buying and not buying.
First class!!
31 janvier 2026
Réponse de OKA - Froxfield
Dear Philip
Thank you for your wonderful review. We’re really pleased to hear you enjoyed your visit to our Froxfield store, and it’s great to know the team made such a positive impression.
We truly appreciate your feedback and hope to welcome you back again soon.
Kind regards,
OKA
OKA Adict.
I’m sat at my beautiful table on my gorgeous chair having a coffee from my cheerful mug looking at my stunning vase filled with the most realistic faux stems on the market and I can’t help but smile and feel wonderful about it all!!
It was my first time visiting the OKA Marlborough branch yesterday and on such a miserable wet dark day I just want to give the staff recognition for being so positive so helpful in the most genuine way from a customer point of view!
Thank you!!! Without a male on duty to assist the ladies with heavier purchases they were swift and efficient in getting my table ready for us to take home even making sure to leave us with the Allan key to reassemble it when we got home.
Bethany and Debbie thank you! One might say they’re just doing their job but it’s bigger than that! Customer service is the most inportant part of any job so thank you ladies for all your help! We will be back!!!
Elizabeth, Wales 😊👌🏾
31 janvier 2026
Avis spontané
Réponse de OKA - Froxfield
Dear Liz
Thank you for your wonderful review and we're delighted that you're enjoying your beautiful OKA pieces! We appreciate your kind words regarding the positive and helpful service you received at our Froxfield branch. It's wonderful to know the team made your experience so pleasant, especially on a gloomy day.
We are truly grateful for your support and look forward to welcoming you back soon!
Warm regards
OKA
The team at Froxfield were so helpful…
The team at Froxfield were so helpful in arranging for the despatch of a set of Wassily coasters. They went out of their way to send me photos of the product prior to purchase and arranged the dpd delivery for me.
17 janvier 2026
Réponse de OKA - Froxfield
Dear KC
Thank you for your kind review!
We're thrilled to hear that you found our team helpful and accommodating at the Froxfield Showroom. We aim to provide excellent customer service, and it's wonderful to know that we met your expectations.
We look forward to welcoming you back soon!
Best regards
OKA
Although my purchase was very small and…
Although my purchase was very small and of little value ( a lampshade holder!) the staff were as helpful and charming as if I were furnishing an entire house!
15 janvier 2026
Réponse de OKA - Froxfield
Dear Chris
Thank you for your lovely feedback. We're thrilled to hear that you found our team helpful and accommodating at the Froxfield Showroom. We aim to provide excellent customer service, and it's wonderful to know that we met your expectations.
We look forward to welcoming you back soon!
Kind regards
OKA
Réponse de OKA - Froxfield
Dear Helen
Thank you for your lovely review. We’re so pleased to hear that your visit to our Froxfield store was such an enjoyable experience and that our team provided helpful and knowledgeable service.
Your kind words are greatly appreciated, and we look forward to welcoming you back again soon.
Best regards,
OKA
The assistant was extremely helpful
The assistant was extremely helpful, polite and friendly. We are very pleased with the product we bought.
6 janvier 2026
Réponse de OKA - Froxfield
Dear Jane
Thank you for taking the time to share your feedback. We are delighted to hear that your experience at our Froxfield store was a positive one and that you are pleased with your recent purchase.
We truly appreciate your review and hope you will visit us again soon!
Kind regards,
OKA
Angela was very helpful and informative…
Angela was very helpful and informative about the various cushion options available.
5 janvier 2026
Réponse de OKA - Froxfield
Dear J Jarvis,
Thank you for taking the time to leave your review. We appreciate you sharing your feedback, and your comments have been passed on to the team at our Froxfield store.
Kind regards,
OKA
The Oka store in Froxfield is a fab…
The Oka store in Froxfield is a fab store. It’s large so you can see practically the whole range of OKA products. The staff are super helpful.
1 janvier 2026
Réponse de OKA - Froxfield
Dear Maria,
Thank you for taking the time to share your experience. We’re really pleased to hear you enjoyed your visit to our Froxfield store, and it’s great to know the team made such a positive impression.
We truly appreciate your feedback and hope to welcome you back again soon.
Kind regards,
OKA
Réponse de OKA - Froxfield
Dear Lee
Thank you for your kind words. We're so pleased to hear you received great service from our Froxfield team. It’s wonderful to know they made such a positive impression — we’ll be sure to pass on your feedback.
Warm regards,
OKA
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