Angela and Debbie were incredibly helpful with my choices of faux flowers for my own store; they were both friendly and knowledgeable, thank you. Rose Webster Spirit Fashion - Devizes
L'entreprise a répondu
Établissement
Changer d'établissementThe Forge, Bath Road, Froxfield, SN8 3LD Marlborough, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I rang to pre- reserve a couple of velvet cushions as we were driving from quite a distance to visit and shop. I spoke to Sandra would couldn’t have been more friendly and accommodating and reserv... Voir plus
L'entreprise a répondu
Bit of a weird experience! Walked in and all 3 staff sitting around till area, nobody got up to help or offered help and we had to walk back to the tills to ask questions. Didn't have what we wanted a... Voir plus
L'entreprise a répondu
A wonderful store and really helpful and kind staff , much appreciated. Very happy with my 2 glass striped candle holders and metal pomegranate. Wonderful additions to my room and great price in sale... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Beyond the antique shops of market towns Hungerford and Marlborough, and the historic scenery of Stonehenge, you will find the charming village of Froxfield, home to our countryside flagship store, on the border of the beautiful Berkshire and Wiltshire counties. A mezzanine level showcases our unique collection of furniture and accessories, arranged into seasonal room sets by our talented visual team.
Coordonnées de contact
The Forge, Bath Road, Froxfield, SN8 3LD, Marlborough, Royaume-Uni
- +44 1488 684250
4,9
Excellent
212 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Just want to say how amazing your…
Just want to say how amazing your manager charys has been at your froxfielld branch she is a real asset to oka and goes well beyond what you could reasonably expect to help customers. A real star in your team
23 mars 2025
Avis spontané
Réponse de OKA - Froxfield
Thank you for your wonderful words!
We are thrilled to hear that you had a positive experience at our Froxfield branch. We are incredibly proud of our team and appreciate your recognition of their hard work and dedication to providing excellent customer service.
Kind regards
OKA
Réponse de OKA - Froxfield
Dear Angela
We're happy to hear you love the cushion cover!
Kind regards
OKA
Réponse de OKA - Froxfield
Dear Susannah,
Thank you for your kind words! We're delighted to hear that our team has been so helpful, cheerful, and willing to assist. Providing a great experience for our customers is always our priority. We truly appreciate your support and look forward to welcoming you back again soon!
Best regards,
OKA
Lovely quality products and helpful…
Lovely quality products and helpful staff in store. Gave me space to browse but very happy to help too.
22 février 2025
Réponse de OKA - Froxfield
Dear Lucy,
Thank you for your kind words! We're delighted to hear that you enjoyed the quality of our products and found our in-store team both helpful and considerate. We always strive to create a relaxed shopping experience, so it’s great to know that you felt supported while browsing. We look forward to welcoming you back again soon!
Best regards,
OKA
Réponse de OKA - Froxfield
Dear Cheryl,
Thank you for your fantastic review! We're so pleased to hear that you found our staff helpful and knowledgeable. Your support means a lot to us, and we look forward to welcoming you back again soon!
Best regards,
OKA
Mark and Chris
Mark and Chris, our deliverymen, were brilliant - on time, efficient and professional. And willing to deliver a heavy table to an obscure spot! The garden furniture all looks perfect in its new home.
8 février 2025
Avis spontané
Réponse de OKA - Froxfield
Dear Barton,
Thank you for your wonderful feedback! We’re so glad to hear that Mark and Chris provided brilliant, efficient, and professional service during your delivery. It’s great to know that the garden furniture looks perfect in its new home. We truly appreciate your kind words and look forward to serving you again soon!
Kind regards,
OKA
Great selection of things in the shop…
Great selection of things in the shop and extremely helpful and pleasant staff.
3 février 2025
Réponse de OKA - Froxfield
Dear Angela,
Thank you for your kind words! We're so glad to hear that you enjoyed your visit to our Guildford store and that Fiona was able to assist you in finding everything you needed and more. We truly appreciate your feedback and look forward to welcoming you back soon!
Best regards,
OKA
Great customer service
Great customer service, very helpful staff and beautifully presented homeware’s. I’m a huge fan even if things are a little on the expensive side!
I purchased a gorgeous cushion which I’m very pleased with.
23 janvier 2025
Réponse de OKA - Froxfield
Dear Wendy,
Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with our staff and are pleased with your new cushion. We’re glad you appreciate the quality and presentation of our homeware. Your support means a lot to us, and we look forward to welcoming you back soon!
Kind regards,
OKA
Very helpful staff without being pushy
Very helpful staff without being pushy. Plenty of items on display in a very nice ambience
29 janvier 2025
Réponse de OKA - Froxfield
Thank you for your kind review! We're so glad to hear that you found our staff helpful and enjoyed the atmosphere in our store. We always aim to provide a relaxed, welcoming experience, and it’s great to know we hit the mark. We look forward to seeing you again soon!
Kind regards,
OKA
As always a wonderfully warm and…
As always a wonderfully warm and knowledgeable service . This store is exceptional . It never disappoints
27 janvier 2025
Réponse de OKA - Froxfield
Dear Barbara,
Thank you for your kind words! We're so pleased to hear that you always have a wonderful experience with our team. We're committed to providing exceptional service and are thrilled to know we never disappoint. We look forward to welcoming you back soon!
Kind regards,
OKA
Réponse de OKA - Froxfield
Dear Caroline,
Thank you for your feedback! We're glad to hear that our team at Froxfield was helpful over the phone. If you need any further assistance, we're always here to help!
Kind regards,
OKA
Réponse de OKA - Froxfield
Thank you for your positive feedback! We're so glad to hear that you found our staff friendly and enjoyed our selection. We look forward to welcoming you back soon!
Kind regards,
OKA
Polite and friendly staff make it a…
Polite and friendly staff make it a pleasant experience
21 janvier 2025
Réponse de OKA - Froxfield
Dear Peter,
Thank you for your lovely feedback! We're so happy to hear that our polite and friendly staff made your experience a pleasant one. We look forward to welcoming you again soon!
Kind regards,
OKA
We called in for a Quick Look at the…
We called in for a Quick Look at the sale items. Very happily greeted by the lovely lady serving who couldn’t have been more willing.
5 janvier 2025
Réponse de OKA - Froxfield
Dear Deborah,
Thank you for your lovely feedback! We're so glad to hear that you had a warm welcome and were pleased with the service. Our team is always happy to assist, and we’re thrilled you had such a positive experience during your visit. We hope to see you again soon!
Kind regards,
OKA
Réponse de OKA - Froxfield
Dear Gilly,
Thank you for your kind feedback! We’re so pleased to hear that your order arrived quickly and was beautifully packed. Ensuring your items reach you in perfect condition is always our priority.
We hope you enjoy your purchase and look forward to assisting you again soon!
Kind regards,
OKA
I love your lampshades and have many of…
I love your lampshades and have many of them. I bought several to try at home and kept some. One particular one I liked is Roa in 35cm. I called my local store and asked to have one put aside another one so I would have a pair. As it was the end of the day the lady was not too interested and told me to call into the store the following day. But annoying by this stage the other one had been sold. And I now cannot get another one till June. Your service is normally excellent but as you have persisted in wanting me to review I have done so here.
29 novembre 2024
Réponse de OKA - Froxfield
Dear Mrs Palmer,
Thank you for taking the time to share your feedback and for your kind words about our lampshades. We're thrilled that you love our designs and have made them part of your home.
However, we are truly sorry to hear about your recent experience and the frustration caused by the delay in securing the Roa lampshade you wanted. We strive to provide excellent service, and it’s disappointing to learn that we fell short on this occasion. Your comments are incredibly valuable, and we will use them to ensure better communication and service in the future.
If there’s anything we can do to assist in the meantime, please don’t hesitate to reach out. We hope to make it up to you and continue to provide the level of service you expect from us.
Kind regards,
OKA
Delightful customer service
2 décembre 2024
Réponse de OKA - Froxfield
Dear Nicholas,
Thank you for your fantastic review! We’re so pleased to hear that you found our customer service delightful—it’s exactly what we strive for. Your kind words mean a lot to us, and we’re always here if there’s anything else we can assist you with. We look forward to welcoming you back soon!
Kind regards,
OKA
Réponse de OKA - Froxfield
Thank you for your lovely feedback! We’re delighted to hear that you found our staff helpful and enjoyed our selection of lamps and lampshades. It’s always a pleasure to assist you in finding the perfect pieces for your home. We look forward to welcoming you back soon!
Kind regards,
OKA
Nothing was too much trouble
25 novembre 2024
Réponse de OKA - Froxfield
Dear Barry,
Thank you for your kind feedback! We’re so pleased to hear that you had such a seamless and accommodating experience with us.
Your satisfaction is our priority, and we’re always here to help. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Warm regards,
OKA
Superlative customer service
My sister and I went in to the Marlborough store today. I was looking for a replacement crystal goblet that I had broken from a set of four. Carys was so helpful. She searched the storeroom then searched to see whether I could order another set on the Internet. When it became apparent the design was no longer available she searched the store room again and managed to find me a replacement goblet with the same shape. Carys and her colleague Jayne could not have been nicer and more helpful.
23 novembre 2024
Avis spontané
Réponse de OKA - Froxfield
Dear Evie,
Thank you for sharing your experience! We're so pleased to hear about the superlative service you received at our Marlborough store. Carys and Jayne will be thrilled to know their efforts made such a difference in helping you find the perfect replacement goblet. Going above and beyond for our customers is what we strive for, and it’s wonderful to see it recognized.
We hope to welcome you and your sister back again soon!
Kind regards,
OKA
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.