Olivamode Avis 

I ordered two pairs of shoes from Oliva Mode for £90, but when they arrived (after several weeks) they looked nothing like the photos shown on the website and the quality was very poor.

When I contacted customer service, I was offered a 20% refund to keep the items and told if I did want to return the items then it be at my own risk and expense - but they advised against it they had experienced issues with returned parcels not being received.

Given the items were not as described and of poor quality, it is concerning that I was expected to cover return costs, which is inconsistent with basic UK consumer protections requiring sellers to bear return costs in such cases.

Despite the company being registered in the Netherlands, the items were shipped from China (which is not disclosed on the website). Returns also had to be sent back to China to an address that major couriers like DPD do not even service. I ended up paying nearly £30 via Evri just to return the items.

The entire process has been frustrating and misleading. I would strongly advise against ordering from this website.

I received shoes, paid £54.95. They look absolutely nothing like the photo. They look cheap and smell cheap, don’t waste your money. I have been told that to return the shoes for a full refund I need to send them back to China via tracked postage and won’t be reimbursed for this cost. It will cost me nearly £30 to return them. Disgusting. I will never buy from this company again.

Well from now on I will always check TRUSTPILOT!!!
This 'company' is terrible.
1) sizing for uk (at least from my experience) eg. I ordered size 8 sandals for myself, too small for my daughter as a size 6 !!!
2) returns almost impossible and very expensive and no proof that item will be received!!
I was offered a 20% refund and keep shoes (on shoe priced in the £50 plus price bracket)
My first purchase from this 'company'
And my LAST.
I recommend everyone check out Trustpilot before buying from any 'company' that you don't know or trust.

Ordered sandals size 8 (women's), took a while to receive. They arrived and were more like a size 6! I asked to return and was only offered 20% refund,vas they said return would be too expensive. I took the 20%, as knew, that if I pursued it. Would have been a waste of time...very disappointed. PLEASE AVOID!!!!

I ordered shoes, they took a while to.arrive. they look nothing like the photo so I went to return. In a nut shell:
To return it is my responsibility to send to China at a cost.of nearly £30. Shoes were £54. No guarantee shoes will arrive because of the war and 9 out of 10 returns dont arrive and this will be at my risk.
Alternative keep the shoes (which I don't want) and receive a 20% refund. I chose this option and then decided to go back to them. I have never heard of a returns option so unreasonable in the UK .
They wont budge and say it is clear on their website. This is an Amsterdam based company and I should have known they dealt with various other companies but how is it my responsibility to return the shoes to China? It is them i am.dealing with.
DONT USE