Oliverandgrace Oxford Avis 

I had been looking for the perfect sweater for winter for a long time, one that is warm but still looks good. I came across an ad from Oliver & Grace and decided to order a sweater. When it arrived, I immediately ordered two more in different colors. I’m so happy with it and would definitely recommend it to everyone.

As many others have already said, the quality of their clothes is an absolute disgrace, nothing like the pictures shown on their website/fb page… then there’s the returns protocol… an offer of 30%refund and keep the clothes, or 60% gift card and keep the clothes … why would you want to purchase more inferior garments… so then you are advised that you can return the items to China at your own expense!!! My advice is to give them a WIDE berth!! I wish I had read the reviews before purchasing, however the Salvation Army have two men’s sweaters they didn’t have before!

I ordered a sweater for my husband here and he is so happy with it. Iimmediately ordered two other colors. The delivery was good and the quality of the sweaters is excellent.

Do NOT buy from this company. The jumper I purchased bore no resemblance to the pictures on line. I returned it but am not getting a refund so now I have no jumper and no money. Do not touch them wi5 a barge pole.

Terrible quality didn’t even want to give them one star, stay well away from the one big scam

Cheap, horrible material and not at al like the picture.

Avoid at all costs - complete waste of my hard earned money.

Offered a small discount if I kept the product or you have to ship back to China at your own expense. Product is not worth keeping.

The items description said Pullover which to me is a Jumper made of wool or cotton coming from Oxford, but it was shiny and cheap looking and came from China, that says it all really, I have contacted a person who has not been rude just adamant that the item has to go back to China, so I have yielded and sent it back, this is one company I will not use again.
I think trading standards would love to get there teeth into this company.

Do no buy anything from this company, cheap stuff plus no company support at all

Wish I’d read the reviews first! SCAM company do NOT buy from them !!! Didn’t receive item refusing to refund trying to claim through bank now

Goods not delivered. Completely stupid proof of delivery showing a food hygiene certificate (my kitchens not that good) and refuse to refund

Strongly advise NOT to purchase anything from this company - cheap polyester products and a return address in China which Royal Mail advise not to use. Cannot believe this company is allowed to continue trading on the internet

I purchased a men’s polo shirt on the 17th November 2025. Unfortunately the top as been lost in transit. I e mailed this company explaining I haven’t received the goods I paid for. Basically they said they have been delivered. Not to me May I say. Take it up with the couriers is there anything else we can help you with. Complete joke of a company. Luckily I’ve only lost £35 however if your purchasing goods from this company be very aware that if you don’t receive em you will be out of pocket. No refund or goods.

Only giving 1 star as I can't give zero! I am gutted. As all other reviews say - awful cheap quality. Certainly not a gorgeous thick suede cosy top i was expecting to be purchasing for my husband for christmas. £40 wasted. I don't want to pay more to return to China thanks ! I can't afford to throw away money like this. I am so upset.
PLEASE DO NOT PURCHASE FROM THIS UNDERHAND AND SNEAKY COMPANY.

Jacket received is entirely different to one pictured and described.
It came from abroad after long time waiting. They take returns but I was told to send it to China on my own duty.

SCAM!!!! I too have been hoodwinked by this company thinking I was buying from a company in Oxford. Horrendous quality cheap materials printed elbow pads and stag. I opted for the 30% refund as it was the safest option please don’t make the same mistake 😡

Has anyone received a refund for return of any garments to Oliver and Grace or is that a con as well?

I can only echo the other negative reviews on here. I am appalled by how this company operates and in correspondence I received this:
‘Please be assured that there is no involvement in any prohibited business practices. Our policies, which you agreed to during checkout, are designed to provide full transparency, including return costs. These policies are easily accessible on our website and at checkout, clearly outlining how we operate, where our products come from, and the return process.
We regret that you feel this way, but we want to emphasize that as a customer, it is important to review these policies before completing a purchase’
DO NOT BUY FROM THIS SCAM

Oh dear, looks like i've fallen for the same scam as others have. I though the name Oliver & Grace Oxford together with their website promises gave it some credibility. The shirts I ordered are junk, I will not ever wear them. The email discussion around the returns policy is very polite, offering 30% off, then 60% voucher, then - send it to some bogus address in China. Ever seen an address like this?
Company name: Liu Changxing
Street adress: No. 2 freight elevator on the west side of the 3rd floor, upstairs, Yuantong Express, No. 409, Suxi, Yiwu Town
Zip code: 310000
Province: Zhejiang
State: Zhejiang
Country: China
I wont waste the postage trying.
I've learnt my lesson - DO NOT BUY from this type of random company. Go through a reputable e- or retailer.

Do not buy from this company . Jumper £90 on sale for £39.95 . Nylon cheap rubbish . Photo and description of clothing item completely different from what I received … not fire safe …. Very thin ,no elbow pads …shown on description … just coloured with clothing dye !!!!!!! Stag front of jumper , transfer plastic iron on sticker !!!!!!! White cheap fur on inner nylon collar using material similar to what I stuff knitted dolls with .. advertised photos show the jumper to be a a thick warm item …. Absolute tat !!!!! I do believe customers would walk past this item of clothing if hanging on sale shop racks ….. stay clear from this company …… PLEASE PLEASE read reviews …. Even to cut this jumper up for dusters would be a waste of time as the nylon material is too thin ,would just gather the dust and not stick to material … as well as dangerous to wear if you were to be near anything with flame / fire !!!!!’

No connection to Oxford or premium quality whatsoever. Payment processed in the Netherlands and average quality polyester (not cotton rich as advertised) shipped from China, thus delivery took almost 3 weeks. Even at the sale price my tops were over priced for what they are although at least the sizing is ok. Once bitten, twice shy and lesson learned about checking reviews and not being taken in with slick photography and persuasive descriptions.