Very very poor quality and impossible…
Very very poor quality and impossible to return!
I have ordered a chain with the pendant that looked really nice on their website. It took ages to arrive, and when it did, wow, the quality was awful! It feels like it is made out of tin, very light, and the coating was already rubbing off the chain links.
I asked to return, got the longest email that told me to fill out the most ridiculous form to provide full order details, order date, payment method used, screenshots of bank account confirmation, screenshots of email order confirmation, and a ridiculous amount of things that I never had to do for a return before. I did it anyway and got an email back saying that I can return the item to their China manufacturer at my own cost and will need to provide a ton of other information and photos, and after they receive it, 2-3 weeks later, they will assess if I am eligible for the refund, and that is a maybe! Or I can keep it, and they will give me 50% off, but only in-store credit! Such a scam!!!
Do not fall for the attractive sale offer on their website. My item was discounted from £70 to £30. Well, it is not worth even 5. Even my daughters said that it is something they would buy on Shein for 10p. It is awful.