Oliviamae Avis 

God I wish I had read these reviews before getting sucked in. I ordered a jacket and it fits as if it was Made by a blind man. £70 down the drain, and no responses to my emails now. I'm sure they will disappear into thin air shortly but I suspect they will suck some silly hopefuls (like myself..,) in first.

I believe this is what is referred to as fast fashion. I can't believe I fell for it. What a twit

Awful company. Clothes arrived looking nothing like the photos and terrible quality. Had to pay extra for tracked returns for items that took 6 weeks to arrive for them to never refund my money. They replied to my first few emails about my refund and then never replied after that. Do not use this company!!

Exactly same problem as everyone else

Dress nothing like pictures tried send it back after a fight wait 7 weeks for
It arrive back at my house. Now no contact from them. Called the bank they issued a refund for me but checked the bank take back off again! No idea why as I have all
Proof! Need wait till
Monday now call the bank back! Total scam! Not a real company

SCAMMERS. DONT BUY THEY ARE NOT A UK COMPANY THEY ARE BASED IN CHINA THE UK COMPANY ADDRESS IS A LIE. I’M TRYING TO GET MY MONEY BACK THROUGH MY CREDIT CARD AND I HAVE TO FOOT THE BILL FOR THE RETURNS TO GET BASICALLY HALF MY MONEY BACK ON A £150 PURCHASE FROM THEM. SCAM SCAM SCAM DON’T PURCHASE HERE. THE ITEMS ARENT LIKE THE PICTURES, REALLY CHEAP AWFUL MATERIAL AND IT DOESNT TAKE 3-5 DAYS TO COME IT TAKES A MONTH BECAUSE IT’S NOT FROM THE UK BUT OVERSEAS. WISH ID READ THESE REVIEWS FIRST BEFORE PURCHASING

Don’t go anywhere near this company!!
Olivia Mae shouldn’t even be awarded 1star if I could give minus 5 stars I would. I also returned the two dresses to the address provided on the returns form paying for overseas signed for postage via Royal Mail which cost me £21.55. I was returning 2 dresses which I hadn’t even tried on as I was very disappointed with the quality/feel of the fabric. The refund amount was £70 so I was willing to pay the postage to receive a full refund. I returned the dresses the end of September 2024 and they arrived in China at the end of October. I hadn’t received a refund so I contacted Olivia Mae in January 2025 to be told their refund system was down and sorry for the delay, on the 15th January I received my parcel back from China, the stamp showed a box which had been marked with unclaimed, refused. As stated in the refund policy I had provided the company with the tracking number and Royal Mail receipt and a picture of the parcel. I am still receiving emails from the Company who are stating that as the items were not received they can only offer me a 30% refund which does not even cover the cost of postage. I have asked for a full refund as the parcel was not collected in China and provided photos of the returned parcel and tracking information, I have also asked for the name and address of the managing director, which they have ignored.
The latest email stated “Thank you for your continued communication, and I apologize for the frustration this has caused. I understand that the 30% refund does not fully cover the costs you incurred, including the postage, and I truly sympathize with your situation.

Unfortunately, as much as we would like to offer more, our hands are tied by the company's policies, and we are unable to process a refund beyond the 30% at this stage. We’ve done our best to accommodate you within the guidelines we have in place”

I have asked for advice from the Uk international consumer centre. They have scammed me out of £70 and do not follow their own refund policy. I dint hold any hope of receiving my money back, pay pal won’t refund it as I purchased the dresses over 30days ago.

I have received another email offering me 50% refund. Which I have refused as I am entitled to 100% refund.

Same experience as others. I decided to send the items back to the address in China on their website. I sent it back in September 2024 and have just had it returned to me (February 2025) saying it was refused and uncollected.

Shocking service- DO NOT BUY FROM THIS STORE.
I was told if I wanted my £42 refund that I had to post back to china, recorded delivery & send proof of this. I did this and it cost me £22.40 to post back. I then waited 8 weeks and then contacted to see if they had received. They are still saying they have not received and only want to give me 30% refund. Shocking service. Wish I didn’t bother my head ordering, the quality is extremely poor of their clothing too. Not worth the money!! AVOID

Exactly the same as the other reviews. Only refunding 30% but then the system was down. Totally disgusting.They just rob your money. Sent the item back on 17/12 and it still hasn't arrived

Ordered 18th November £250 odd worth of clothes, the clothes were terrible cheap quality. Send the clothes back to china which cost £35.00. Expecting a full refund, apparently their payment systems were down for 2 months. I had an email today 4/02/25 saying the system is back up but they can only give me a 30% refund. This company is horrendous! How can they get away with this. I’ve reported this to my bank because I think this is the only hope of me getting my money back. DO NOT USE THIS COMPANY

Heel ander product gekregen. Geen geld retour en retouradres naar Azië. Dropshippers
NIET BESTELLEN. OPLICHTERIJ

its a scam... the quality is very bad and they make it difficult for you to make a return, i spent £50, then they told me they can only give me a 30% return, and when i asked for the 30% return i got an email saying that their returns systems are down and cannot issue a refund at the moment! someone should take down their website

Do not buy from this company. I’ve returned a dress that was cheap and not as advertised. The responder to my emails is saying they cannot refund me as their systems are down. I find it all so odd that they’ve replied to every email I’ve sent for the past 2 months! They may as well not respond 😆. Anyway, I’ve lost about £100 so warning to others, DO NOT PURCHASE from them. I blame myself for buying something from China 😂.

Totaal ander product opgestuurd gekregen. Retourneren moet naar Azie. Geld krijg je niet terug. Oplichters zijn het! Bestel hier niks! De oplichters gebruiken de website .com en .uk, wellicht zijn er nog andere website namen die ze gebruiken.

Only getting the one star as I can’t comment without. DO NOT ORDER !!

Massive scam - how is this legal?! I ordered two dresses, both horrendously overpriced for the cheap fabric and frayed seams. I tried to return one dress, and the returns address is a warehouse in China. The address is fake and so the parcel was never delivered in China and arrived back to me, FOUR MONTHS later. Olivia Mae are refusing to refund me for the dress and for the money I spent on postage. Surely this company has to be shut down, this can’t be legal.

Oh my goodness where do I start!

I'd been seeing this site on Instagram for ages, all the gorgeous outfits all looked well made and stylish. Did a little research of their site which looked like it was in the UK so decided I would buy a dress for Christmas, it took ages for the dress to arrive I tried to get an eta but you could only send emails for updates. No customer services Dress finally arrived after nearly 3 weeks, I wads so excited to try it on..... well I wish I could upload pictures, it was like someone had made it at school in their first sewing lesson.

This company is in China and should not be allowed to sell anything, nothing but thieves and liars.

They refused to give me a refund or return the dress which had a faulty zip and was nothing like it was describe on there website. And after numerous emails felt I was getting no where!

In the end I went to my bank and asked if I could do a "charge back" and pleased to say I got my £50 back.

PLEASE STAY AWAY FROM THIS SITE !!!!!!

Awful. Items took a month to come and no updates at all. Now asking for a refund as the dresses have arrived in basically children sizes and awful. No replies to any of the emails sent for refund request I sent 2 weeks ago

Scam.. waiting for a £93 refund. One item i never received and the other item i returned with international tracking so I know they received it. Website now doesn't work. Total scam

Horrendous items. Horrendous customer service. DO NOT ORDER from here. I’m still waiting on a £90 refund and I also spend another £24 returning the items to china. The website should not be able to be called Olivia mae UK because it certainly is not!

nothing on the website is actually the product some cheap Chinese product that looks slightly like it turns up and to return everything you have to pay to send it to China which cost you more than the actual items did, avoid at all costs!!! don’t waste your money