Oliviamae Avis 

SCAM!!

See below some advice on how to get your money back via your bank - hopefully this is helpful to someone xx

They've clearly nicked photos of dresses from other genuine online retailers and send out poorly made rip offs from China. They refused to fund the cost of return, said the reason it looked different was due to lighting and styling. Many offers of vouchers, discounts, etc.

My bank (Barclays) allowed me to dispute the transaction via a process called Chargeback. Its where a retailer is in breach of Consumer Rights Act, whereby the item has to be as described, of satisfactory quality and fit for purpose. If its not the consumer cant lose out financially (ie us having to pay to send these pieces of sh*t back to China). I think it has to be under £100 for your bank to claw the money back, I got my £48 quid refunded though so hopefully you can try the same :)

Avoid !
You will lose out one way or another

Absolutely shocking company. The clothes are nothing like the pictures they advertise, VERY poor quality.
I returned my order which I had to pay for (£30!!) it got to China because I could track it but then nothing else. They are saying they haven’t received it back, I have proof that I posted it to them so I’ve asked them to chase it at their end because it’s not my fault they use China as a return destination but they do not want to know.
My advice is do not order from them, they make the clothing look lovely online but it is so poor and it’s expensive to return it, they’ll say they haven’t received it back, so will not refund it so you are left with nothing.

If I could rate zero I would! Please don’t ever use this company.

It took months to received half of a large order I was chasing for the other half for months which still was never received.

I requested to return the half of the order I did receive as the clothes were awful, poor quality extremely overpriced clothing ( like they have send from Ali express ) they told me I was not allowed to return until the second half of the order arrived and they refused to give me a refund.

I still did not recieved the second half and they were still not allowing a return ( the first half of my order totaled to over £300 ) the whole order was around £550.

I had no choice to request a chargeback from the bank as I did not recieved the items and they were not allowing me to return the items
I did receive.

They are now emailing me chasing the fund of £389 for the half I did receive saying the return time has now expired even though I requested to return months ago and have been sending many emails. They are now threatening me with legal action if I don’t pay ( which I will not be doing as I am still asking to return which they are not allowing )

The biggest scam company and most awful customer service!

Please do not order from this company!!!

ITS A SCAM! DO NOT BUY FROM HERE. THEYRE THIEVES! it has been 4 months since my order. still not received, Total thieves.

Do not buy from here!

The order I placed took way longer than they said it would, and only then did I look ar reviews and eamil them. The dress I ordered was a complete copy of Meshki, photos included.

When I inquired about the delivery I was definetly just sent an AI automated response. They do not take customer service seriously

Hopefully I will get a refund, but don't make the same mistake I did!

Do not order from this site! They state they offer 100% satisfaction or guarantee return and refund. It’s not until you want to return that the small print states at your cost and it’s back to Asia! You need proof of postage so lowest cost is £20 to return a small package.
The quality of the items are nothing like the images portray either.
The website with a .uk address is false security

Bad for the environment, complicated returns process, do not use! They will make you pay for return shipping costs. Products are not worth the price paid, poor quality.

DO NOT BUY FROM HERE
I ordered 3 dresses which after 4 weeks had not arrived. I asked for a refund but they told me they had shipped the items but would send a replacement if they weren’t with me. I asked for a refund as the event I needed them for had already passed. The said no as a replacement was sent. I received the replacement which I had to pay £13 for to return to china by the way, NOT A UK SHOP. The items have been returned and they are still refusing a refund which was over £100!!

PLEASE DO NOT BUY FROM HERE.
Spent £85 on 2 dresses, they took over a month and half to arrive. When they finally did arrive they were rubbish low quality. Overpriced rubbish.

When I went to return, was told I have to pay for my return. Cost me £17 to return, now the parcel is stuck at Chinese customs, have no way of getting hold of the to pay taxes. Absolutely no help from Olivia Mae customers services.

The website kind of advertise as a UK one but it’s not, the customer services you can only get hold of 1 girl over email. Feels like you’re speaking to a robot to.

Now I’m over £100 down with no dresses to show from it. Please steer clear.

Wow I wish I read the reviews. So horrible. Taking people’s hard earned money. And being so disrespectful. Shocking

I spent £38 on my dress for my sisters birthday. I expected it to arrive fairly quickly and it took the maximum working days for it to arrive, so in the end I had to go and purchase something else. It finally arrived exactly 12 working days after initial order and the quality was atrocious! Flimsy material that was not flattering at all, I would expect this sort of quality from not paying too much for a dress but for £38?! Definitely not worth the money, and charging me for shipping it back to the warehouse? This is absolutely ridiculous, please don’t buy from this company it’s completing misleading and it’s false advertising!!

SCAM!! Bought a dress for £45 and it arrived two weeks later despite saying 48 days tracking. Then they refused to refund me despite it saying on their website a clear refund policy! They tried to make multiple “offers” with me to keep the product or to buy more, total scam and never experienced anything like it. STAY CLEAR!

SHOCKING, SCAMMERS.
This company have stolen £250 from Me. I ordered clothes expecting high quantity given the price. The clothes were abysmal, such poor cheap quality, don’t even ask about the time they took to arrive either. I’ve returned all items at the cost of £35 for signed and tracked postage all the way to CHINA not a uk company — for the company to tell me it didn’t get through customs so I can’t have my money back. To then be offered 40% back, then 60% back then 70% back, meaning they still Profited £50 odd from me and I’m out of pocket. Then through there appalling communication they must have slipped up and said the parcel is now on the way to them, when they get it I might be able to have my refund. So when I have highlighted this mistake in contrast to there previous emails and asked for answers I have been dismissed and told if I don’t agree to 70% I’ll have nothing - despite them writing in an email that the parcel is now on the way to them and therefore I’m rightfully eligible for my full refund. There was no clear instructions regarding customs. I filled out the sheets and paid accordingly. This is a scammer website stealing money and regaining their shitty clothes to resell and have the same process start again . I am outrageous and will not be resting till I get back my £250 I have proof of all there poor and misleading communication that I will be publishing.

Would never order from this site again!
Returned my item over 2 months ago and still have received my refund. The sizing it’s all wrong!

DO NOT USE!!!!!!! The photos of the models in the dresses have been taken from other designers I.e oh polly!!!!! They are not the dresses you will receive

Ordered a dress from what I believed was a uk site, but no...... took 3 weeks to arrive and the quality is awful. They had the dress full price at £55 but I got it for £38. It's not worth £15 to be honest. Now I've been waiting 5 days for them to reply to my 3 emails requesting a returns and refund. Will NOT be ordering anything from this company EVER again.

Can't really give them 1 star. Sent a complete pile of crap to me (not what was advertised) and refused to give my money back they told me after 4 e mails and multiple 'offers' to keep my dress and get a bit of money back (a token £7) that they don't like to return ship due to environmental impact blah blah that is £45 I won't see again
stay away!

HORRENDOUS company.
Dress looking NOTHING like the photo. And then to return the item it was £25 to China!!! DO NOT ORDER FROM THIS WEBSITE!!

complete fraud, spent £30 to return and track nearly 2 months ago and so far they are refusing to send my money. Complete scam - do not buy from here