Olyvogue Avis 38

Réponse : Olyvogue

Actualisé le 12 nov. 2024

Dear customer, if the goods are defective upon receipt, we will refund you unconditionally if you provide pictures.
However, according to your description, you said that the goods you received did not meet your expectations, so we also provide this service: "100% refund if not satisfied";
We are sorry that you have a bad experience this time. We provide goods return service, and the refund and return policy clearly states: 100% refund if not satisfied, and it also mentions that the freight needs to be borne by each party, because we bear the cost of transporting the goods, so if you need to return the goods, you also need to bear the freight yourself.
We are worried that customers don’t know this, so we have added an extra reminder in our refund policy. Once we receive the returned goods, we will immediately process the refund. Sorry, it may be the misunderstanding caused by our employees’ mistakes in the communication process, and we will criticize our employees.

Thank you very much for your feedback anyway, we will further improve our refund system description and express our policy more clearly.
Have a nice day

Réponse : Olyvogue

Actualisé le 12 nov. 2024

Dear, your situation is because our backend risk control prompts that it is a credit card fraud. Our customer service contacted you to ask you to provide relevant information, but you had no way to prove it at the time. Then we had no choice but to cancel your order and return the money. Because we have encountered many fraudulent transactions, in the end we shipped the goods, and the money was taken away by the credit card, and we lost both money and money. I hope you can understand

Réponse : Olyvogue

30 mai 2024

I'm very sorry. I hope you can understand. We update hundreds of products every day. There are tens of thousands of hot-selling products online now. Some products are sold out. It takes some time for the warehouse to feedback to the front end. If you happen to place an order at this time, you will indeed buy goods that are actually not available, but this is really not our intention. We also want to take them off the shelves in time. We have been working hard, but this is really not an easy task. Managing a warehouse with tens of thousands of products and updating their inventory in time is really not a simple task. Of course, we will continue to work hard and strive to do it well. Then your order happened to buy multiple SKUs of a product, and this product happened to be out of stock, so it seems that your order is out of stock more seriously. I really hope you can understand that we will refund you for the out-of-stock products. I hope you don't describe us as liars. This is unfair to us. Thank you.

Réponse : Olyvogue

30 mai 2024

I am very sorry and hope you can understand. We update hundreds of products every day. Now there are tens of thousands of hot-selling products online. Some products are sold out. It takes some time for the warehouse to feedback to the front end. If you happen to place an order at this time, you will indeed buy goods that are not actually available, but this is really not our intention. We also want to take them off the shelves in time. We have been working hard, but this is really not an easy task. Managing a warehouse with tens of thousands of products and updating their inventory in time is really not a simple task. Of course, we will continue to work hard and strive to do it well. In addition, I will let the customer service contact you for the 18 products you mentioned and inform you of the restocking time. If you are willing to wait, then we will replenish them for you. If they are really out of stock and cannot be replenished in a short time, then we will refund you. I hope you can understand. Thank you very much.

Réponse : Olyvogue

30 mai 2024

I am very sorry. The shortage of shipments you mentioned is probably due to the product being out of stock. This is true. In order to get you the package as soon as possible, we will resend or refund you the out-of-stock products next time. But you said that we do not refund. Is there a misunderstanding? We cannot not refund. I hope you can tell me your order number so that I can see what happened in the middle. I will definitely give you a satisfactory answer.

Réponse : Olyvogue

30 mai 2024

We are very sorry, because the package is urgent, it will definitely not arrive if you choose the sea freight. Only DHL can deliver it. In order not to delay the delivery, our customers recommend that you choose DHL. As you know, you get what you pay for. DHL will definitely be more expensive, but you must know that this money is not collected by us, but paid to DHL Express Company.

Réponse : Olyvogue

30 mai 2024

I am very sorry and hope you can understand. We update hundreds of products every day. There are tens of thousands of hot-selling products online now. Some products are sold out. It takes some time for the warehouse to feedback to the front end. If you happen to place an order at this time, you will indeed buy goods that are not actually available, but this is really not our intention. We also want to remove them from the shelves in time. We have been working hard, but this is really not an easy task. It is really troublesome to manage a warehouse with tens of thousands of products and update their inventory in time. I really hope you can understand that we will return out-of-stock products to you in the form of gift cards by default, and you can use them as a deduction for your next purchase. But if you don’t want a gift card and want to refund it to a bank card, that is also completely fine. We cannot refuse your request. This is obviously a misunderstanding.