Oncros Avis 

I purchased a bed and expecting a delivery however no email acknowledgement I am just concern hope all ok will review once I get some update

Ordered a treadmill on 30th June, broke after a few uses, main board died. Contacted oncros and after a while they finally gave me a partial refund and agreed to send a replacement part (despite I wanted to replace it as I have no knowledge of replacing this part) and despite contacting them several times since I don't have a part and they haven't responded. So now I have a product I can't use and I've been ripped off. Definitely avoid this company.

I read the reviews AFTER I placed the order and really panicked that I'd potentially lost my money. However 3 days after I ordered the treadmill it's in my house and I've used it already. Not sure what's happened with the other people but I can't fault the company.

I'm not in the US though I'm in Scotland, UK.

I ordered an exercise bike of this company on the 11 of October I had an email saying they have received my order and they will let me know when it will be delivered!!
Well it is the 1st of November and I have not heard anything from this company I’ve emailed them and no reply I have also phoned them and the mail box is full
Please do not give over your money, they will take it and you will not see the goods

Customer service is a joke
Don't buy from this company it's a scam

I have no complaints about this Company. I ordered a treadmill online on 25/10/2022. Had a notification the following day saying it had been dispatched - it arrived 27/10/2022 within the couriers estimated timeframe, packaging undamaged and in perfect working order.

I’ve read the numerous negative reviews….but I have to give credit where credit is due on this occasion. My customer experience was very positive.

So I made an online purchase for a treadmill. They had sent emails which in the bottom stated ‘trustpilot 4.5 stars’ didn’t think much of it but thought I’d look into it. Only to find all of these negative reviews. Within half an hour of placing my order I requested to cancel. They asked why I wanted to cancel and offered me £9.99 to keep the order (I hadn’t received an order I had only just placed it) I simply stated I didn’t have the order and I just wanted to cancel for a full refund. They assured me the cancellation request had been put through to their ‘relative accounts team’. They told me to contact in 2 days hadn’t I of heard anything. I waited two days and heard nothing. I was getting no response at this point. I was relentless with the constant emails though. The day of the purchase I contacted my credit card issuer and they were aware so as soon as the payment cleared an investigation was automatically raised. I’m so glad I did this. I sent oncros an email stating my credit card issuer was raising an investigation into the transaction to get my money refunded. This was when I received pretty much an instant response and a refund notification. My advice… cancel the order, phone your card issuer or bank right away so they’re aware. Hound them with emails, and then inform them that you’ve raised a dispute. My refund cleared in my account this morning.

See The Lightzey- same company, do not spend hard earned cash in a system where we are all struggling financially, boycott the crooks!

I ordered a bike from Oncros, not realizing it was a folding bike. I started the return process on the same date the bike was delivered and was told that I would have to pay for the return as it was not a quality issue, for two or so weeks the company offered money back to keep the item which was no use to me. I sent the item back which they then had "lost", and required that I send them the return address, tracking number, and proof of return to them, which the return process still took 4 weeks to complete. In total, the return process took 3 and a half months.
Overall, I am just not happy with how long the process took and the back and forth from the returns department, the fact I had to pay for the return (especially when you pay for delivery), and the time it took to get my money back. I sadly wouldn't buy from this company again simply out of concern for having to go through this process again. However, the return department were always polite in their emails.

Not bad at all for the price and the delivery was really quick (next day once I got the despatch email) with notifications which were bang on. I bought a Fitness Club rowing machine - relatively easy to assemble and does the job! Based on this I would definitely use this site again.

Bike arrived late & broken, the refund policy is a nightmare as is their customer support. It’s like they’ve bought returns from other suppliers and then tried to sell them on. Please safe yourself the hassle and buy somewhere else!

placed an order for a treadmill on 12/10/22, i had an email saying dispatched yesterday and it turned up this morning (even though website says up to 7days delivery) well packaged and no issues.
after assembly (the console was already attached so i didnt have to) and a quick test. everything is working as it should.

From order to delivery so quick,was kept informed all the way well done!

Ordered free weights . . Great price . . Delivered in 7 days . . Outstanding service for me

Do not touch this company no contact with order details etc All supposed contact details are unobtainable ordered 29 September heard nothing DO NOT ORDER UNLESS YOU ARE PREPARED TO LOSE YOUR MONEY.

Fabulous piece of kit ( rowing machine ) excellent price & very good customer service.

A load of rubbish rip off merchants don't reply to emails

Still not heard a thing about my order. Been waiting for over 10 days . Ring up mail box full emailed no reply. Good at taking your money. Still not got the goods. I’ll be taking this matter further. Awful customer service.

I ordered a wooden rowing machine which was missing a part. I have sent multiple emails from the 3rd October and not had a single response. Neither phone number listed is reachable and have not had a response from a direct message in Instagram. Dreadful customer service when it states having a response within 2 business days.

What a dreadful company. Ordered a treadmill at the beginning of September, heard nothing. Finally got an email to say it had been shipped, then nothing again. Contacted customer services to be told that TNT had tried to deliver twice and had left cards etc. Simply not true. No cards, no contact. I then arranged for a delivery date, sat in all day until 6pm, nothing. Contacted customer service again and asked for a full refund. No response. Emailed again and Nancy told me they will try and deliver again!!! My response was to ask again for a refund and lo and behold my message was BLOCKED!! Emailed again not using the words refund or money and Nancy responded with the same old trying to deliver story. Returned email requesting a full refund and yet again, message BLOCKED. it seems if you mention the words refund or money they block your email.
Luckily I ordered my item on my credit card so requested a chargeback which came through today so I'm not out of pocket, but what a disgrace of a company. Take your money and then nothing.