Bean heeft mijn wensen niet kunnen waarmaken ,verder was hij vriendelijk, moest deze reactie plaatsen iruil voor 10 free spins van 0,20euro. En je raad het al 1spin gewonnen winst er van -0,20€, echt... Voir plus
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Lisez les avis des autres
My account is closed but keep receiving spam emails. If I wanna unsubscribe I have to login, what isn’t possible cause my account is closed. Well fine, then you recieve a 1 star review
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Casino is a fun and real thing and I welcomed a lot of money and the helpful staff there are very good and some of the customers helped me in many things personally! Thank you Casino for making people... Voir plus
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Good casino with a great selection of games. Service through the chat is always rapid and responsive. Only downside is the long wait for payouts (usually around 3 to 4 days). Compared to other casi... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Welcome to Onedun online casino, where we prioritize your gaming experience above all else. We understand that when it comes to online gambling, several factors play a crucial role in ensuring your satisfaction. At our casino, we have tailored our services to provide you with the best possible gaming environment, combining exciting games, fast payouts, exceptional customer support, and exclusive VIP privileges. For our most esteemed players who reach the fourth level of our VIP program, we offer a concierge service. Whether you need assistance with booking luxury vacations, arranging special events, or accessing premium rewards, our concierge service is at your disposal. We have established partnerships with prestigious providers to offer you access to exclusive events, VIP experiences, and luxurious perks that are tailored to your preferences.
Coordonnées de contact
, , , Hongrie
- support@onedun.com
- onedun.com
3,5
Moyen
225 avis
Aucune trace de demande d’avis
Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Onedune wel betrouwbaar.
In het begin toen ik begon met onedun was ik erg wantrouwend vanwege de strenge verificatie procedure. Na de verificatie werden mijn winsten gewoon overgemaakt naar mijn bankrekening. Daarna genoot ik van de ruime keuze uit de gokspelletjes van de casino. Er waren wel een paar verwarringen qua fouten die ik had gemaakt bij de instellingen van de gokspelletjes waardoor ik erg wantrouwend werd tegen de onlinecasino. Na mijn onderzoek naar de legitimiteit van de casino kwam ik erachter dat onedun casino wel degelijk een betrouwbare casino was. Er is een goede customerservice en problemen en of misverstanden bij de gokspelletjes worden gauw opgelost. Alhoewel ik vind dat winsten sneller overgemaakt mogen worden zodat leden van de casino niet te lang moeten wachten op hun geld.
19 juin 2024
Avis spontané
Réponse de Onedun
Dear John,
Thank you for sharing your experience with us regarding Onedun Casino. We greatly value your feedback and are pleased to hear that you ultimately found us to be a reliable casino after overcoming initial skepticism.
We understand that the verification process may seem stringent at first, but it is crucial for ensuring the security and integrity of our platform. We are glad to hear that once verified, your winnings were promptly transferred to your bank account.
We appreciate your feedback regarding the selection of games offered at our casino. It's important to us that our players enjoy a wide variety of gaming options.
We apologize for any confusion you experienced with game settings. Our team is committed to resolving such issues promptly and providing excellent customer service to ensure a smooth gaming experience for all our members.
Regarding your suggestion for faster withdrawal processing, we are constantly reviewing and improving our processes to minimize waiting times for our members' withdrawals.
We look forward to continuing to serve you and providing you with enjoyable gaming experiences!
Best regards,
Onedun Casino Team
Goede service slome betaling
Afgelopen donderdag heb ik een withdraw gedaan ondertussen is het maandag en nog steeds niks op mn bank maar wel hele vriendelijke service
30 mai 2024
Avis spontané
Réponse de Onedun
Dear Imre Schaaper,
Thank you for sharing your recent experience with us. We appreciate your feedback regarding our service and the withdrawal process.
We strive to provide excellent customer service, and we are pleased to hear that you found our support team to be friendly and helpful. However, we apologize for any inconvenience caused by the delay in processing your withdrawal.
Please note that the processing time for withdrawals may vary depending on the chosen payment method. We encourage you to reach out to our support team via live chat or email for updated information on the status of your withdrawal. They will be able to provide you with specific details tailored to your situation.
Thank you once again for bringing this to our attention. Your satisfaction is important to us, and we are committed to ensuring a positive experience for all our players.
Best regards,
Onedun Casino Team
Casino refused to verify my account,I…
Casino refused to verify my account,I sent all necessary documentation which they needed, then they asked for specific transaction and I sent it, but they said it's wrong one... I did all my deposits from one bank account,sent them statements with all transactions,screenshots,pictures,everything... And they still said that they are missing that one transaction. They were able to see all my other deposits,also first transaction was confirmed, but they were asking for specific transaction which on my end doesn't even exist. My VIP manager was by name Marcus who asked for that transaction, at the end I couldn't do withdraw and money just stayed there. Sad experience.
6 juin 2024
Avis spontané
Réponse de Onedun
Dear Dans Zalitis,
Thank you for sharing your concerns. We understand how frustrating it must be to encounter difficulties with verifying your account.
We take account verification seriously to ensure the safety and security of our players and the integrity of our platform. While we make every effort to process documents promptly, sometimes discrepancies may arise that require additional verification steps.
We regret any inconvenience caused during this process. Please know that our decision to request specific transaction details is part of our standard procedure aimed at protecting both our players and our casino.
Unfortunately, we also see that your account has been closed. We are very sorry that the experience in our casino did not meet your expectations. We apologize for any inconvenience caused to you.
We wish you the best of luck in all your future endeavors!
Best regards,
Onedun Casino Team
Very good casino
2 juin 2024
Avis spontané
Réponse de Onedun
Dear Viveca Mackay,
Thank you immensely for your kind words and for taking the time to share your positive experience with us. Your satisfaction is our utmost priority, and we are thrilled to hear that you had a great time at our casino.
Creating a seamless and enjoyable gaming environment for our players is what drives us, and your feedback reinforces our commitment to excellence. We take immense pride in providing top-notch service and a wide range of exciting games to ensure that every visit to our casino is memorable.
Your endorsement means the world to us, and we sincerely appreciate your support. Should you ever have any questions, suggestions, or need assistance of any kind, please do not hesitate to reach out to our dedicated customer support team.
Once again, thank you for choosing us as your preferred online casino. We look forward to welcoming you back for more fun and excitement in the future.
Best regards,
Onedun Casino Team
Good casino
31 mai 2024
Avis spontané
Réponse de Onedun
Dear Noah,
Thank you for taking the time to leave a positive review of our online casino. We truly appreciate your feedback and are thrilled to hear that you had a good experience with us.
If you have any questions or need assistance with anything, please don't hesitate to reach out to our customer support team. We're here to help and ensure that your time with us remains enjoyable.
Once again, thank you for choosing our casino, and we look forward to providing you with more great experiences in the future!
Best regards,
Onedun Casino Team
Amazing (do read there rules tho)
Amazing (asnlong as you read all of the Casino rules, especially the rules about the bonuses, its only a little bit of text and it willl save u lots of money)
Big Shout out to the best VIP manager: Markus🫱🏻🫲🏼💯🍻
27 mai 2024
Avis spontané
Réponse de Onedun
Dear Joshua van den Berg,
Thank you for your positive feedback and for highlighting the importance of familiarizing oneself with all the rules, especially those related to bonuses, before playing. We couldn't agree more – understanding the terms and conditions can indeed save you both time.
We're thrilled to hear that Markus, our VIP manager, has made a lasting impression on you. Providing exceptional service and support to our players is our priority, and Markus embodies this commitment with his dedication and professionalism.
If you ever have any questions about our rules or bonuses, or if there's anything else we can assist you with, please don't hesitate to reach out.
Thank you once again for your kind words and for choosing our casino. We look forward to continuing to exceed your expectations.
Best regards,
Onedun Casino Team
Costa Rica license is worthless watch out
Just don't :)
**Also don't fall for their auto-generated responses on trustpilot in order to seem trustworthy :) **
22 mai 2024
Avis spontané
Réponse de Onedun
Dear Julian,
Thank you for sharing your feedback with us, although we're disappointed to hear about your negative experience.
We take pride in our Costa Rica license, which is regarded as one of the leading licenses in the online casino industry. It assures our players of a secure and fair gaming environment. However, it's regrettable that your experience didn't meet your expectations.
We value your feedback and apologize for any inconvenience you may have encountered. If there's anything specific you'd like to address or if you have further concerns, please feel free to reach out to us directly.
Thanks again for your honest feedback!
Best regards,
Onedun Casino Team
Réponse de Onedun
Dear Mario Kuiper,
Thank you for your succinct yet impactful review! We're thrilled to hear that you've had a very positive experience with our online casino.
We strive to create an environment where every player feels welcomed and valued. Your satisfaction is our top priority, and we're delighted that we could meet your expectations.
If there's anything specific that stood out to you during your time with us, or if you have any suggestions for how we can further enhance your experience, please feel free to let us know. Your feedback is invaluable to us as we continuously strive to improve and exceed expectations.
We look forward to welcoming you back for more exciting adventures and memorable moments at Onedun Casino!
Best regards,
Onedun Casino Team
Goood service
13 mai 2024
Avis spontané
Réponse de Onedun
Dear Nikki Veenbrink,
Thank you so much for your kind words regarding the service you received at our casino! Your satisfaction is our ultimate goal, and it's incredibly rewarding to hear that our efforts resonated with you.
We're dedicated to providing nothing short of excellence in every aspect of your gaming experience. From the moment you join us, we strive to offer personalized and attentive service to ensure that you feel valued and supported every step of the way.
We also take great pride in our commitment to transparency and integrity. Our games are meticulously designed to adhere to the highest standards of fairness and randomness, ensuring that every outcome is determined solely by chance. Additionally, we continuously refine our withdrawal processes to streamline transactions and minimize any delays.
Your positive experience is a testament to our ongoing dedication to excellence, and we're incredibly grateful for the opportunity to serve you. We look forward to welcoming you back for more exciting adventures and memorable moments at Onedun Casino!
Best regards,
Onedun Casino Team
Slechte ervaring
Ik heb meerdere malen aangegeven dat ik mijn account wil verwijderen. Elke keer word ik erop gewezen dat ik een mail moet sturen! Dit meeerdere keren dus gedaan, geen reactie! Tevens bestaat mijn account ook nog steeds. Hierdoor helaas een hoop geld verloren!!!!
9 mai 2024
Avis spontané
Réponse de Onedun
Dear Kelly,
Thank you for bringing your concerns to our attention regarding the closure of your account. We take matters of account security and player safety very seriously.
Account closure requests can only be processed through a verified email request sent from the email address associated with your account. However, upon reviewing our records, we have not received any emails from the registered email address regarding the closure of your account.
After a thorough review of our records, we can confirm that your account has indeed been successfully closed. We understand that you may have encountered difficulties in attempting to close your account
We wish you the best of luck in all your future endeavors!
Best regards,
Onedun Casino Team
very nice for customers
6 mai 2024
Avis spontané
Réponse de Onedun
Dear Lukasz,
Thank you so much for your kind words and for taking the time to share your feedback. We're thrilled to hear that you've had a positive experience with us.
We strive to create an exceptional experience for all our customers, and we're delighted to hear that you found our service to be very nice. Your satisfaction is our top priority, and we're committed to continuously improving and providing you with the best possible gaming experience.
If you ever have any questions, feedback, or suggestions, please don't hesitate to reach out to us. Our team is always here to assist you in any way we can.
Thank you once again for choosing our platform. We look forward to serving you again in the future and providing you with more great experiences.
Best regards,
Onedun Casino Team
Uitbetalen
Wat ging er mis? de uitbetaling! Ze claimen snel te zijn met uitbetalingen maar ik ben al minimaal 24 uur aan het wachten Het is nu maandagmiddag 15:30 Mijn account is 18 uur geleden goedgekeurd en nog heb ik mijn uitbetaling niet kunnen innen. Slechte zaak!
PS het is nu alweer 2 dagen geleden en nog is er niets gebeurd.... We wachten af
5 mai 2024
Avis spontané
Réponse de Onedun
Dear Silliejean,
Thank you for reaching out and sharing your concerns regarding the withdrawal process. We sincerely apologize for any inconvenience you've experienced.
We understand that waiting for your funds can be frustrating, especially when you've been anticipating a swift withdrawal. Please be assured that the processing time for withdrawals depends on the chosen withdrawal method and the verification process, which may involve a live queue system. However, we are actively working to expedite these processes wherever possible.
We encourage you to reach out to our support team to inquire about the status of your withdrawal. They will be more than happy to assist you and provide you with any necessary updates.
We genuinely value your feedback and want to ensure that your experience with us is a positive one. We hope that once you receive your funds, you will consider updating your review to reflect your overall satisfaction.
Thank you for your patience and understanding. We are committed to resolving this matter promptly and to your satisfaction.
Best regards,
Onedun Casino Team
Leo was very nice
6 mai 2024
Avis spontané
Réponse de Onedun
Dear Xander van schaik,
Thank you for sharing your experience with us! We're thrilled to hear that you had a pleasant interaction with Leo.
At our casino, we strive to provide exceptional customer service, and it's always rewarding to hear when our team members exceed our players' expectations.
If you have any further feedback or if there's anything else we can assist you with, please feel free to reach out. We're here to ensure that your time with us is enjoyable and seamless.
Once again, thank you for choosing us, and we look forward to serving you again soon!
Best regards,
Onedun Casino Team
Réponse de Onedun
Dear yevhenii baranov,
We truly appreciate your brief yet positive feedback about our online casino. Your satisfaction is paramount to us, and we're thrilled to hear that you had a great experience.
If you ever have any questions or need assistance while navigating our platform, please don't hesitate to reach out. We're here to ensure that your time with us remains enjoyable and hassle-free.
Thank you once again for choosing our Onedun Casino! We look forward to welcoming you back for more exciting gaming experiences in the future!
Best regards,
Onedun Casino Team
Réponse de Onedun
Dear Amal,
Thank you for your wonderful review highlighting the exceptional service provided by Leo, our dedicated support manager. Your recognition of his friendly demeanor and effective assistance brightened our day!
Leo is indeed a valued member of our team, and we're thrilled to hear that his efforts have contributed positively to your experience. Providing excellent customer service is a priority for us, and Leo exemplifies this commitment with his friendly approach and dedication to helping our players.
Your acknowledgment of Leo's efforts motivates us to continue delivering top-notch service and ensuring that every interaction with our support team is pleasant and productive.
We truly appreciate your feedback and thank you for choosing our casino. If you ever need further assistance or have any questions, please don't hesitate to reach out to us. We're always to help!
Best regards,
Onedun Casino Team
hi Olivia,
hi Olivia,
Eerlijk gezegd ben ik teleurgesteld, in het casino, de manier waarop je steeds opnieuw moet verifieren is belachelijk na iedere storting, het uitbetalen gaat zeer moeizaam,staat veel te lang op pending, het spel aanbod is wel leuk.
21 avril 2024
Avis spontané
Réponse de Onedun
Dear Danny Ja,
We are truly sorry to hear that you are disappointed with your experience at our casino. We appreciate you taking the time to share your feedback with us, and we want to emphasize that we always strive to improve our services.
Ensuring our players' satisfaction is our top priority, and we take your comments very seriously. We understand your frustrations. These are issues that we will closely examine and work on to enhance the overall experience for our players.
To assist you further and address any concerns you may have, we kindly ask you to reach out to our customer service. Our dedicated team is ready to assist you and resolve any questions or issues you may have.
Once again, our sincere apologies for any inconvenience you may have experienced, and we thank you for your valuable feedback. We are committed to improving our services and hope to provide you with an enhanced experience.
Best regards,
Onedun Casino Team
Jak coś się napiszę to szybko to szybko…
Jak coś się napiszę to szybko to szybko jest wyjaśnione
13 avril 2024
Avis spontané
Réponse de Onedun
Drogi kamil nowicki,
Dziękujemy za poświęcenie czasu na podzielenie się z nami swoją opinią. Miło nam słyszeć, że masz pozytywne doświadczenia z naszym zespołem obsługi klienta.
Zapewnienie szybkiego i skutecznego rozwiązania wszelkich problemów lub zapytań, jakie możesz mieć, jest naszym najwyższym priorytetem. Zależy nam na zapewnieniu wyjątkowej obsługi klienta i niezwłocznym rozwiązywaniu wszelkich pojawiających się wątpliwości.
Twoja satysfakcja jest dla nas niezwykle ważna i jesteśmy wdzięczni za możliwość udzielenia Ci pomocy, gdy tylko nas potrzebujesz. Jeśli masz dalsze pytania lub jeśli możemy zrobić coś jeszcze, aby poprawić Twoje doświadczenia, nie wahaj się z nami skontaktować.
Dziękujemy za wybranie naszego kasyna online i z niecierpliwością czekamy na dalsze świadczenie doskonałej obsługi.
Z wyrazami szacunku,
Zespół kasyna Onedun
Réponse de Onedun
Dear Michał Mroczka,
Thank you from the bottom of our hearts for your wonderful feedback about our online casino. It brings us immense joy to hear that you consider us the best platform for gaming.
We're thrilled that Olivia was able to assist you effectively during your time with us. Providing exceptional support is a cornerstone of our commitment to our players, and we're delighted to know that Olivia's assistance made a positive impact on your experience.
Your satisfaction and enjoyment are paramount to us, and we're honored to have played a part in enhancing your gaming journey. If there's anything else we can do to make your experience even better, please don't hesitate to let us know.
Thank you once again for choosing us as your preferred destination for online gaming. Here's to many more enjoyable moments and victories together!
Best regards,
Onedun Casino Team
Réponse de Onedun
Dear Radoslaw Beckier,
Thank you for taking the time to share your feedback about our casino. Your comment means a lot to us, and we sincerely appreciate your kind words.
We're thrilled to hear that you've had a positive experience with our support team. Providing exceptional assistance and guidance to our players is a top priority for us, and it's wonderful to know that our efforts have been recognized and appreciated by you.
Your satisfaction is incredibly important to us, and we're committed to maintaining the highest standards of customer service. If there's anything more we can do to enhance your experience or if you have any further feedback to share, please feel free to reach out.
Thank you once again for choosing our casino. We look forward to continuing to provide you with great assistance and support in all your future interactions with us.
Best regards,
Onedun Casino Team
lucas is a great agent
8 avril 2024
Avis spontané
Réponse de Onedun
Dear Gino Apache,
Your recent feedback regarding Lucas as a great agent at our casino has brought a smile to our faces, and we're truly grateful for your kind words.
It's fantastic to hear that Lucas has made a positive impression on you. Providing excellent service and assistance to our players is a core value of ours, and we're delighted that Lucas has exemplified this commitment.
We appreciate your recognition of Lucas' efforts, and we'll be sure to convey your compliments to him. Your satisfaction is our priority, and we're dedicated to ensuring that all our players receive the highest level of service.
If there's anything more we can do to enhance your experience or if you have any further feedback to share, please don't hesitate to reach out.
Thank you once again for choosing our online casino. We look forward to continuing to provide you with excellent service and memorable experiences.
Best regards,
Onedun Casino Team
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