Oneirowade Avis 9

I initially left a positive review on the day I moved in at the agent’s request. Unfortunately, that review did not reflect the full experience…

Although my tenancy agreement states that a bed and essential furniture would be provided, I was left sleeping on the floor with a mattress for almost 2.5 months. During this time, I repeatedly contacted the agent and landlord, often receiving delayed or no responses.

The bed was only delivered very recently, after months of chasing. Even then, no arrangement was made for assembly, and I was effectively expected to deal with this myself despite the property being let as furnished.

This review reflects the overall experience, not just the first day. Future tenants should ensure that everything promised in the contract is actually provided and not taken on trust.

Their agents are in "free stuff" groups in London asking for free furniture to furnish these homes. Taking from the poorest people in need, furnishing the apartments and then renting wildly expensive. Go check groups like "free stuff in London" on Facebook. Disgraceful.

I have had good experience with this lettings agency. Alex and Meweyn were always prompt with their responses, and the tenants they bring through are genuine and fully vettable. Would recommend.

Professional and very approachable! They are clearly a breath of a fresh air among the typical high street estate agent who are just trying to get a commission and nothing in return. Both Alex and Mewen are constantly working hard to provide a great service for both Landlord and the tenants.very pleased with my decision to go with them and highly recommend them.

Amazing service by the agents. Both Mewen and Alex were extremely professional and attentive, always keeping us updated on the process. We are grateful for their assistance and highly recommend Oneirowade.

My name is Shail, and I’m a 24 year old marketing professional in the UK. I’m writing this in-depth review as a public thank you to Alex from OneiroWade, who’s been the most helpful person, and agent in my recent successful house hunt. TLDR: I’ve had the best renting experience of all my time lived in the UK with these guys.

I’ve been in the UK for the past 2.5 years, and have rented 3 times by now - a student accommodation, a shared room from spare room, and a rented house with my friends. So far (and I’m sure you can relate to this), it’s been a dreadful process to find a place, then go through the referencing, and then deal with the agents and landlords. Meeting all the referencing criteria, then putting down a holding deposit, and even then, being so uncertain whether you will actually get the place or not. Recently, I needed to find a 2 bedroom house for 3 people (Me, and my 2 friends).

Everyday after work, I searched for countless hours, put down multiple holding deposits, and waited for days, with no updates from the agents or landlord.

This went on for weeks, and I began to feel like I’ll never find a place, and will have to go back to Spareroom to find a make-do room in a dingy area, and adjust (same as the 2nd time I rented a house in London). Agents would literally ghost me after viewings, responding, at max once in 3 days to my long string of Whatsapp messages. One week closer to my final move out date, I had a viewing at a house in Poplar, where I met Alex, and his colleague for the first time. They showed me the place, drove me around the neighbourhood, and answered all my questions thoroughly (honestly some of the sweetest humans I’ve met in my 2 years in London).

When I told them how desperate I was to land a place, they reassured me, and told me that they would do their best to get me the house.

They also said that they would speak to the Landlord about adding extra furniture to the place, and make sure that any requests I have for the property would be met in time. This in itself was a big relief. Now, the place wasn’t going to be ready for a while, and the Landlord only wanted to give it out a week after my preferred move-in date. I was really desperate to get the house and asked Alex to speak with the landlord to see if he could speed things up. Alex told me that he would figure it out, and that he would make sure that I would not go homeless. I put down my holding deposit, and took a leap of faith, with only 6 days to go before being homeless.

Alex kept pushing the landlord for my requests, and for the house to get ready ASAP. When the referencing began, Alex made sure that no other tenancy requests went to the landlord, and that he only had my application. I was in panic mode for 3 days as the referencing went on, and faced multiple challenges while getting all of that sorted. Alex was available, literally anytime I called him, to reassure me, and to speak with me about the progress of my application. Till date, I’ve never met agents that take such good care of their tenants. I can guarantee that I was being too annoying at certain points, asking for updates every 3 hours, but Alex was extremely patient with me. He even picked up my calls when he was out shopping, or it was 9 PM in the night on a Sunday.

Alex worked really hard to get my documents through, getting the landlord to sign the documents on time, and getting all my requests sorted on time. I have now moved into the house that was my #1 choice, 1 day BEFORE my desired move-in data, in what was already a very tight timeline, and only have Oneirowade to thank for this. Genuinely the smartest, and more importantly, empathetic agents out there! Now, even after I’ve moved in, Alex checked in twice to ask if we require anything else, and personally checked up with the landlord to make sure we were settled in. This is a whole other level of ‘taking care of your customers’, and I am extremely thankful to the two of you!

This is the second time we’ve worked with this company, and we’re confident we’ll return again. Their outstanding service and support have truly impressed us. Special thanks to Alex, who, as an exceptional representative, demonstrated great professionalism and efficiency. What we value most is their commitment to never leaving us to handle any issues alone once they take on our case. They are a trustworthy and reliable company, and we will definitely continue to work with them in the future. Thanks again!

Alex is responsive, and the clients that he recommends are decent, legit and able to pass reference check. Have done a few deals already, all are nice and smooth.

BEST OF BEST, VERY HELPFUL. VERY STEP OF PROCESS VERY HELPFUL, VERY RESPONSIVE.