No good for women / narrow feet
Honestly, I know this is a small business & I don't mean to bash them, but I would not buy again. There was a mix up with delivery (which I did not feel they responded to appropriately) but beyond that, the size 4-7 socks are incredibly wide. They're just generally big all over. Maybe great if you've got wide yet small feet, but I look ridiculous in them. Size 6 (39) women's foot.
UPDATE: I thank the retailer for their reply, but to clarify, yes, they acknowledged the order mix up and despatched my order directly. However, instead of returning the incorrect order to them, as expected, they wanted me to repackage and send it directly to the customer. This is what I felt was inappropriate, for the other customer, and for me who felt pressured to get to a Post Office as quickly as possible.
2nd UPDATE: I fear your communication might need refining then because as far as I was aware, I was still forwarding the parcel to the customer.
Réponse de ONESCK
We’re very sorry again for the delivery mix-up and the inconvenience it caused. Once we were made aware, we sent your correct order with tracking and included a prepaid Royal Mail return label so the incorrect items could be returned at no cost. However, we appreciate that having to return the parcel still caused you inconvenience.
We’re also sorry that the UK 4–7 fit wasn’t suitable for you. Thank you for your honest feedback regarding the width and overall fit, we’ll take this into consideration when reviewing our sizing guidance.
UPDATE: Thank you for your update. For completeness, forwarding the parcel to the other customer was only an initial request, not a requirement.
As soon as you explained that you were uncomfortable with this, we agreed immediately, dispatched the correct orders to both customers ourselves, and provided a fully prepaid return label so the incorrect items could be returned directly to us. You have now used this label to send the parcel back to us.
We did not ask you to visit a Post Office as quickly as possible; our message stated that the parcel could be returned “at your convenience.” Nevertheless, we are sorry that our initial request made you feel pressured, and we appreciate you returning the items.
2nd UPDATE: Thank you for clarifying, Kelley. We’re very sorry that our communication left you with that understanding. We never intended to put you to this much trouble.
When you said you would prefer to return the incorrectly received socks to us, we arranged the other customer’s order ourselves and enclosed a prepaid return label addressed to ONESCK with your replacement parcel. The parcel has now been returned directly to us.
We genuinely appreciate the time and effort you spent resolving a mistake that was ours. As a gesture of goodwill, we have now issued a £20 refund to your original payment method. No further action is required from you.
We sincerely apologise again for the inconvenience and thank you for your patience.
Kind regards,
Ilhan
ONESCK
