Onestop Avis 

I’ve vowed to myself I’m never going back to my local one stop again. The staff are so unbearably rude and unpleasant. I’ve been shouted at, patronised, told off in multiple occasions … infact once I ended up in tears infront of my small child it was so bad. I’ve just had to go back after months of promising I’d never go back there but figured it would be ok, my heart sunk as soon as I saw the guy working on shift .. I used the Evri machine to drop off a return, there is no bin there or any kindof place to put the backs of the sticky label. He demanded I marched back to throw away my rubbish with SUCH a rude tone (one sticky label paper) … I would NEVER expect anyone to clean up after me im a very tidy and respectful person. But there was no bin, and I had to walk there and back with no pockets to take it away whilst also holding my toddlers hands. If you’re going to shout at people to clear up ‘rubbish’ then I’d suggest you put bins out so people can. I also don’t expect to me spoken to so badly infront of small children.

I bought a salad bag from Onestop I had chewed it and it cut my mouth. There was plastic in amongst the shredded salad. Of course I took it out and took the bag back to the store.
One month later I am still waiting for them to follow this up so as you can imagine, I am deeply concerned. I will resume this review when I know the full outcome.

Stevenage branch

I used to use this shop to post my hermes parcels that was until I took a parcel to the store but was told they couldn't take my parcel as there wasn't enough room for them to take my parcel however there was room for the lady in front of me to give in her 2 parcels . I asked where the nearest parcel place was which may I add I couldn't get to as I am partially disabled. When I mentioned my disability they suddenly wanted to take in my parcel. By this time I was already offended as I shouldn't have to mention my disability specially when they had plenty of room to take it . I have contacted the customer service of this shop who just said that they will speak to the store . Absolutely terrible shop and terrible customer services

Absolute rip off the milk they sell works out a lot dearer than tesco stores.In the future the One Stop will be a Non Stop.From now on I will walk an extra half mile to Sainsbury.

240 Holderness Rd, Hull HU9 2EU.
Didn’t enjoy this experience at all. went in for a few essentials , spotted a few other things I’d like . When I walked in I struggled to find a basket and my arms were full by this time . So I went back to the entrance to find a basket but there wasn’t any . I noticed everyone else shopping was struggling once their arms were full . I asked an assistant if he had a basket , he looked puzzled and eventually found one under some empty boxes! I’d gone off the idea of spending on anything else in that shop by then !!

The shop was the size of my mattress and was organised in a chaotic way that made me feel confused and overwhelmed. The only saving grace was the very helpful gentleman behind the tills (Luke) who helped me manage my shopping and gave me expert advice.

One Stop Wordsworth Road Loughborough. Have used this shop for several years for shopping and parcels and can’t recommend the staff highly enough, especially one lady called Amy. She is very kind, compassionate and nothing is too much for her. I believe the prices got better when it was taken over by Tesco but either way, if you’re desperate for anything, it’s a life saver. Thank you so much ladies and Amy, thanks for always making me feel better xxxxx

OneStop, 42 Annesley Rd, Newport Pagnell. MK16 0BG. Don’t suppose they’ll care about getting a negative review but what a rogue company. Refused a drop off parcel for Parcel2Go with no explanation despite being paid for in advance. Rude, appalling guy serving there at 9am on 3/1/23. Shouldn’t be serving the local community. DO NOT SHOP THERE

Never again people avoid this place and read all the reviews please

Just don't go there thay rip you of...I gave back van next day no damage and I lost £500 deposit...AVOID THIS PLACE !!!!!!

Normally a brilliant shop with friendly staff but lately they have a problem with overcharging. Today I purchased 3 items and two were more expensive at checkout than on the shelf. Jam tarts £1 on the shelf £1.10 at the till, Country slices £1.50 on the shelf and £2.30 at the till. Happening every day now. Wholesale price discrepancy tantamount to fraud. Sort it out!

Closed again at 7.45pm.
No staff again I assume.
I wonder why ?

I went into the shop on Highfield Road just to buy a bottle of pop and some cans of lager, I was getting the cans from the fridge and a lady who wasn't in the isle when I got there appeared and didn't warn me that she was right behind me. I backed up from the fridge and she bumped into me, nearly sending me flying into the fridge. No excuse or any kind of warning which is very dangerous, she could have caused an accident.

Another lady who works there is always miserable and expects the customer to put the basket away when it is actually their job, a lot of the staff there are so rude, lack any customer service skills and look like they don't want to be there, what happened to "service with a smile"?

Please discipline the staff as they really need a wake up call and especially since they don't care about the safety of their customers.

I give 1 star for my experience and this is based off of pricing. I would give more stars to the staff themselves but overall I can't. We hear daily about the cost of living and food prices, so why do people continue to shop here? Onestop prices are extortionate and will always have products more expensive than anywhere else because they know they can jump up the prices of food because people are too lazy to go elsewhere. The worse thing about Onestop is they stock Tesco's own brand products (This is because Tesco own them). And onestop charges more for these products than Tesco itself. Tesco is down the road from Onestop in Hattersley but like I say, laziness kicks in and Onestop could be a few yards closer. These places need boycotting.

BEWARE

I have ordered groceries online from One Stop Gloucester. Mistake.

Delivery charge of £1.79
Service charge of £3.85

SERVICE is dreadful, lazy staff, contempt for customers.

*****Wrong orders
*****Missing items
*****no communicating no offer a remedy when items are missing. This is common experience with delivery from this store

paying high service charges might indicate this shop cares about SERVICE.
It doesn’t care at all

They do not count items on bag before sending ?
They will not ring the customer if you can’t make the complete order
eg, “we’re out of cat food, would you like to cancel the order & use another provider”
at the very least refund any service charge, these missing items mean I HAVE TO GO TO A SHOP

Sneaky to do these partial orders without informing the customer, short term greed over long term custom.

All of these service charges would cover the cost of phone calls 📞 would easily cover usual standards of customer care & satisfaction.

Beware.

Have used this shop for many years and have always been well satisfied with the service. As well as general things like stationery, computer stuff, confectionery etc they offer postal services which normally is very good, but you do, unfortunately, get the odd glitch but that is not down to the one stop shop.

What is the point of this shopping centre, it opens late and closes early, it's like being back in the 18th century

this is for 1 store in hattersley most assistants honest and polite but this miserable one clearly not 1 of my fans tuesday i go up all nice say ooh im lucky today just about got enough 1-80 so she says 1-90 wagon wheels gone up 1-10 i ask her then why is your display price 1-00 not a word just a frown just gone back 2 days later still priced 1-00 sadly she is there again ask the other one why are wagon wheels still priced 1-00 if 1-10 she replied or they prob not got
round to it yet she will eventually 1.if thats the case that is disgusting its fake pricing ( fraud ) 2.i suspect wagon wheels still 1-00 i just happened to make the mistake of telling a very bitter and spiteful person that i just about had enough money on the tuesday, did try to ask one stop on twitter but they just fobbed me off with b/s we will get in touch with the store ask them to update the price clearly they didnt

As someone who worked for One Stop for close to 5 years - it is the WORST company I have ever had the unfortunate experience to have anything to do with.
The company treat their staff like **** - which is why many decent people never stay there. Anyone with any form
Of higher level education is treated like dirt and bullied.
I was bullied to breaking point and head office did nothing. The one time I did actually call for support the phone was answered with a “ Yes… HELLO! what did you want!”
Managers are toxic - and that toxicology is handed down to the shift managers who are usually friends of the managers.
This leads on to terrible service. Yet level of just basic education is severely lacking!