Onestopintensives Avis 

Title: Follow-up: Still extremely disappointed

Following William’s review regarding Georgia’s lessons, I want to add my perspective as her mum.

We are both very unhappy with how this company handled things.
• The test was offered in Dorchester by the company, not requested by us, yet they try to make it look like it was our choice.
• We were not provided with a test date within 14 days; over six weeks passed with no confirmation in Preston or Dorchester.
• Repeated attempts to contact the company by phone and email were largely ignored — including by Georgia herself, William, and me.
• Communication with the Dorchester instructor was poor and took another couple of weeks to resolve, adding unnecessary delays.
• Helen, the original instructor, was brilliant and supportive, but even she could not get clear information from the company.
• Georgia paid a £479 deposit, of which only £165 was refunded, while all actual lessons were paid directly to Helen (£800).

Because of these delays and poor communication, Georgia has now decided to take her test independently in her own car locally, to avoid losing the progress and confidence she built with Helen.

The company’s handling of communication, scheduling, and refunds was unprofessional, misleading, and stressful. Parents should be very cautious when considering their services.

I would strongly advise anyone considering One Stop Intensive’s to think very carefully before booking.

Their website gives a clear impression that you are booking a one-week intensive course with your driving test booked for the end of that week. Based on this, I took a full week off work and drove my daughter from Bournemouth to Preston, as that is where they operate and where we have family. We planned our entire week around the understanding that her test would be at the end of the course.

“One Stop Intensives provides intensive driving tuition and courses that run Monday through Friday.
These courses provide you with five days of practical driving training, online theory test lessons and lectures as well as your theory test and practical driving test at the end of the week.” (Direct copy and paste from their website)

After paying £800 upfront to the instructor for 20 hours of lessons, we received no itinerary and very little communication from the company. When I asked the instructor whether a test had been booked, she didn’t know. When I contacted One Stop Intensive’s directly, I was told tests are not booked until after the course is completed and the student is deemed “test ready” — something that was absolutely not made clear beforehand. It’s not until you really dig through their website that you uncover this information.

I was then told moving the test location closer to home (we live near Bournemouth/Poole) would not be a problem as they operate nationwide. However, once the week ended, they became completely uncontactable. Even the instructor couldn’t reach them. We were left not knowing whether a test had been booked or whether we had simply lost our £479 deposit.

After repeated emails, I eventually got a response and was offered a new instructor near Poole. However, we were then told they would only cover ONE hour with the new instructor and that we would need to pay for at least 5 additional hours at £40 per hour. That’s an extra £200+ on top of everything already paid.

To simplify matters, we asked to move the test back to Preston and I would drive my daughter there again. At that point, they stopped responding entirely. For almost a month I sent emails and made calls that went unanswered. I even texted one of the bosses, Andy, who briefly replied asking me to email — which were then ignored.

It was only after finding a new contact number via Facebook that I managed to get any response. The outcome? An offer of just £165 refund from the £479 deposit — despite them failing to arrange a test or provide the service that was implied at booking.

In total, we paid £1,114 for 20 hours of driving lessons in Preston — with no test arranged and no proper support. My daughter saved for a year to afford this course and has been left extremely upset and out of pocket.

The lack of communication, misleading advertising, and refusal to resolve the issue properly has been incredibly stressful and disappointing. Looking at other reviews, this does not appear to be an isolated incident.

If you want a straightforward, transparent and professional intensive driving course, I would strongly recommend looking elsewhere.

I completed my intensive course with Wayne and I honestly couldn’t have asked for a better instructor. From the very beginning, he made me feel completely comfortable and at ease, which really helped build my confidence behind the wheel.
Wayne explains everything so clearly and makes sure you fully understand what’s being taught before moving on. He’s patient, professional calm approach really helped me stay relaxed and focused during lessons. I would highly recommend him to anyone looking to do their intensive course. Thank you, Wayne!

I was a little nervous about driving… until I met my instructor, Adnan. Adnan made driving feel like something to enjoy, and taught me impeccably well. His teaching was clear, concise and made learning an enjoyable experience for me, and above all Adnan was an extremely kind person who I am grateful to have been taught by.

Booked an intensive with no prior driving experience and passed start to finish within 3 weeks . Luke gill is an helpful instructor and my first time pass reflects that . Would recommend to anyone looking for an intensive.

Really good instructor,very patient and teaches you what you need to pass.

Wayne is an extraordinary and his patience and understanding and variety of ways so you can find something to accommodate yourself too and is very polite

My son had an intensive course booked with Adnan Bhatti in Norwich One Stop last week. He was 5 star very good and professionally helped my son.
My son passed today 1st time & zero minors.

Onestop rearranged my theory tests multiple times without my knowledge and didn't inform me of the date, so I missed the test three times and after not contacting me for several months they cancelled my practical test on the day without letting me know. Additionally they are incredibly difficult to get a hold of if anything goes wrong. Use literally any other driving school, easily the worst experience I have had with a company in my entire life, don't waste your time with them.

I had the best driving experience with Luke Gill. He made me feel so comfortable and made my experience amazing! I want to thank him so much for all the support and guidance he gave me! I would 100% recommend the intensive course with Luke!!!

Wayne was brilliant, he helped me massively and the intensive course, along with Waynes help allowed me to pass my test first time. I strongly recommend one stop intensives.

Went into these intensive course with prior experience to driving. However, was in need of a complete refresh in order to feel confident with a test.

Was recommended the instructor of Jason Keyte (Who I now wholeheartedly recommend)

Jason quickly identified my strengths and weaknesses in driving and we throughly drilled these weaknesses until I was independent with all aspects of driving.

Beside the instructing our lessons were always upbeat and friendly which helped past the time of the lessons

Thank you again Jason.

See you on the road.

I booked an intensive with One Stop feeling very pessimistic about driving after having a very bad experience in the past with private lessons. My instructor Wayne was fantastic and I couldnt have asked for a better instructor for the week. He was patient, understanding and very easy to get along with. It made the whole experience much easier and enjoyable and in just the space of the first 2 hours I had learned more than a precious 12hours of lessons.

Great instructor, taught me everything in a short amount of time and was very nice to sit in the driving seat with him in the car.

I had ghreame and he was very descriptive and patient. Told me where to improve. And helped me pass

I did my intensive course with Wayne and he was brilliant at explaining situations whenever i was confused, he made me more confident on the roads and explained situations whenever i got something wrong. Wayne helped me majorly to get me passed and without him i don’t think i would have been able pass. Definitely recommend!!

Such a great experience with one stop including passing my theory and practical test both first time! My instructor, Wayne, was extremely helpful and really explained things thoroughly to help me understand everything. I would really recommend one stop intensives to anyone wanting a quick pass for driving.

We used this company for an intensive course and honestly can't fault them, they always responded to email enquiries and the instructor (Shabina) was fantastic from start to finish, great communication and got my daughter through her test first time, I didn't appreciate just how intensive an intensive course was and only a relatively short wait for a test considering how things are currently across the UK.

Completed a one week Intensive with Luke Gill. Great guy and really good teacher. Passed my test first time with only a couple of minors. Really happy with how it all went.

2nd time pass today with my instructor Adnan Bhatti in Norwich! He's been incredibly kind, gentle and patient with me every step of the way. Everything was explained very clearly and in a way I would understand. His calm attitude provided a great environment to help me overcome any nerves. And he remained supportive and encouraging the whole way through, especially when I made mistakes.

OneStop will be highly recommended to all my friends! Thank you!!