Online Door Store Avis 

Got 5 doors absolutely brilliant quality at the best price and I shopped around delivery was quick

Great all round service manythanks

Ordering was easy and quick.
Doors were of good quality and arrived well wrapped.
The delivery guys were friendly and helpful and delivered on time with good communication beforehand.
Overall we were very pleased with the whole experience, well done.

Order number 8111

Currently rating this 1 because their customer service and communication has been non-existent.

I emailed over a week ago to ask about delivery logistics and nobody ever got back to me. Eventually ordered a door at a time when I knew I could arrange to be in any of the days between 3-7 working days from order (as the time frame they gave). Since order a week ago I've heard nothing. Phoned today and spoke to someone who promised to investigate with the supplier and call me back, but never heard back from them. Every phone call since has gone unanswered (probably about 20 of them).

Currently I have a carpenter booked to come on Sunday but absolutely no faith that the door will be here in time within their maximum time frame.

UPDATE: The supplier got in touch with me to arrange delivery Monday. I explained the situation to them and they said they would ask ODS to authorise express delivery. However ODS refused this because of the cost involved, despite knowing it would mean they missed their delivery timeframe. ODS tried to claim it was past cutoff but I spoke direct to the supplier who said when they spoke to ODS it was still within cutoff, and the decision was completely from their side.

Terrible experience end-to-end. Avoid if you want to keep your sanity.

Excellent service, have ordered from here multiple times now with zero issues. Doors are excellent quality

Very good quality product

Great choice in the catalogue and stock of products. Delivery was fast and a great price too! The door ordered was great quality and fitting easy.
I highly recommend

Professional services, prompt delivery. I’m very happy with the service.

Excellent door well made prompt delivery
Will use you again

Great doors and staff. Marielle was fantastic. Delivery driver excellent.

Doors arrived on time ,all well packed , no damage in transit so was able to complete job on schedule, will definitely use again very competitive on price to

Great service. Really pleased with our new door . Good communication and easy to find someone to talk to about delivery. Any problems sorted out quickly

Would definitely recommend the online door store! I ordered my door on a friday evening and by Monday I had some one calling me to let me know that my door was being delivered on the Wedneday or Thursday and that someone would be in contact to let me know which day and time! Delivery was very professional the man carried the door into my house for me the door is outstanding quality ! Such a stress free easy process! Very happy would definitely order again and plan to!

This company is awful. Took my money, its now 8 days later I have had no confirmation of dispatch nor any other form of update. I have spoken to customer service via the online portal and then again separately via the phone and both times told they would look into it and call me back and never did. Now i am chasing them for a refund and still nothing. Shambles!

I purchased a fire exit door for our premises. The process was straightforward and the price was excellent. The door arrived within a week, was well packaged and to a good standard. No problem hanging it and it took the paint finish well.

Door came perfect and looks great in our flat, matches our other doors! thank you very much.
100% recomend.

Excellent product and service. Delivery driver extremely helpful. Recommend!

Positive - Website easy to navigate and place the order. Delivery was very good. Agent on phone call re queries good.
Negative - Out of date offer regarding free delivery. On line agent communication very poor, never got an answer.

Door handle a split and warped There was also a chunk out.
Offered £20 in compensation.
Had to fit a damaged door as carpenter was booked. Shocking. Would never use

One item was wrong , called emailed but still no reply , I can’t finished the project when all the door furniture is black and a set of hinges are silver. Customer service is poor , I’d buy direct next time