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Lisez les avis des autres

Noté 3 sur 5 étoiles

Unfortunately I have to now out my review as low, this is a shame as I am a long time customer with the meat shop but our latest experience has been one of frustration. Our order arrived 3 days late.... Voir plus

Noté 5 sur 5 étoiles

Vast variety of items available to order. Large range of quality meat with different types of cuts to choose from. Packed in vacuum sealed bags saving plenty of space and ensuring remains fresh. Quick... Voir plus

Noté 5 sur 5 étoiles

Made a very large order. And became concerned after reading a few negative comments. I can say. I am so happy with my delivery. All meat i received was fresh. Delivery was an earlier time than stated... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Service de livraison des courses

Écrit par l'entreprise

Welcome to our family business, established in 1993 and still going strong. At the heart of our brand lies a commitment to delivering the highest quality meats, groceries, and services. Our core principles have guided us every step of the way, ensuring that we remain a trusted and reliable source for all your needs. Come join our family and experience the difference for yourself!


Coordonnées de contact

4,3

Excellent

TrustScore 4.5 sur 5

669 avis

5 étoiles
4 étoiles
3 étoiles
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1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 83 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

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4,3

Tous les avis

(669)

51 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

I ordered 2 bags of 5kg bags of Tilda…

I ordered 2 bags of 5kg bags of Tilda easy cook whole grain rice back in February. I then had a phone call a few days after telling me they could not fulfill the order as they had no stock. They said I would be refunded. I only just noticed a few days ago (end of March) that I had still not been refunded so I messaged them.
A few days later I received a text saying I was correct and I was then refunded for the rice.
They did not however refund me the postage I paid which was £6.99 which I should of course be refunded for also and this was included in original message.
I have called and messaged and am being ignored. Extremely poor customer service. Avoid!
I’m expecting to have to make a trip to their shop in person to retrieve my money back!

21 mars 2024
Avis spontané
Logo de Onlinemeatshop

Réponse de Onlinemeatshop

Dear customer, apologise for the mistake. Full refund was processes.

Noté 4 sur 5 étoiles

The meat quality was very good and…

The meat quality was very good and fresh etc but this was my second order and despite writing the cutting instructions for the chicken, it was not done as requested. It’s the second time it has happened and it’s not really a huge deal as we still cooked it and enjoyed it all the same but if they could correct it, it would be easier to give them all 5 stars.

29 février 2024
Noté 5 sur 5 étoiles

Smooth process and quick delivery

Vast variety of items available to order. Large range of quality meat with different types of cuts to choose from. Packed in vacuum sealed bags saving plenty of space and ensuring remains fresh. Quick delivery. Any items that were not available were refunded in an efficient manner. There was one item missing but quickly refunded once i informed them. Will use again

26 février 2024
Noté 5 sur 5 étoiles

Great customer service

I think it's fair to say you get the best idea of a company with its response when things go wrong (which happens to all companies). I had some problems with an order (both with delivery outside of their control and with weight) and was initially concerned when they hadn't responded to my emails. They sent me a text message saying they were working their way through their emails and they took personal control of the issue from there. The issue was rectified speedily once they had understood the issues and they even sent me a whatsapp at 1:30am to give me an update. So full stars. For the avoidance of doubt its the first issue I had had after a number of successful orders.

21 février 2024
Avis spontané

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