Ontario Smart Energy Avis 

142
•
TrustScore 3.5 sur 5

3,3

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Noté 1 sur 5 étoiles

THEY'RE SCAMMERS, TELL YOU LIES. YOU WILL RATHER PAY MORE THAN WHAT YOU ARE PAYING NOW. THEY USE YOUR HOUSE AS EQUILATERAL WITHOUT EXPLAINING. DO NOT OPEN YOUR DOOR OT TALK TO THEM. THIEVES

Noté 5 sur 5 étoiles

Went through the whole process and got a new heat pump installed. My gas bill got completely eliminated, and the monthly cost associated with paying off the heat pump is less than I was paying for my... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Richie, Sherman and Merih. Such handsome gentleman. They were fantastic. They installed a heat pump beautifully in my house, kind, respectful, and very very knowledgable. They answered every single qu... Voir plus

Noté 5 sur 5 étoiles

The whole process with Ontario Smart Energy was smooth from start to finish. The team was incredibly professional right from the first consultation over the phone, They took the time to thoroughly as... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Société domotique
  2. aussi dans
  3. Entrepreneur spécialisé dans les systèmes de CVC
  4. Société d'énergie solaire

Écrit par l'entreprise

Ontario Smart Energy offers a range of programs to help homeowners make their homes more comfortable, sustainable, and affordable. From financing and rental options for energy-efficient HVAC units to custom home improvement services, our team is dedicated to helping you save on up-front costs, electricity bills, and natural gas expenses. Our programs are designed to significantly reduce carbon emissions for each household in Ontario, making it easier for you to contribute to a healthier planet. If you're ready to discover the benefits of energy-efficient living, contact Ontario Smart Energy today.


Coordonnées de contact

3,3

Moyen

TrustScore 3.5 sur 5

142 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

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N'a pas répondu aux avis négatifs

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3,3

Tous les avis

(142)

5 avis reçus au cours des 12 derniers mois

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Noté 2 sur 5 étoiles

Incorrectly installed.

Had the system in for over a month now, snow is falling, and we're still waiting for the system to be set up correctly. Installation took until 1:30 in the morning. Technicians did not have correct equipment or knowledge. Borrowed my tools and spent a large amount of the time on the phone with another technician. HVAC friend noted incorrect installation methods and has left me with no faith that these guys can provide the service they sell.

6 novembre 2024
Avis spontané
Logo de Ontario Smart Energy

Réponse de Ontario Smart Energy

Hi Jason,

Thank you for bringing this to our attention, and we sincerely apologize for the experience you've had so far. This is not the standard of service we aim to deliver, and we understand how frustrating it must be to feel uncertain about the quality of your installation — especially with winter setting in.

The fact that your installation continued into the early morning hours and that our technicians may have lacked the proper equipment or experience is deeply concerning. We take these matters seriously and would like to escalate your file immediately for a full inspection and resolution.

Please contact us directly at customercare@ontariosmartenergy.com or call us at 1-855-961-7763 with your installation address or file number, and we’ll ensure a senior technician is assigned to assess and correct any issues as quickly as possible.

Thank you again for your honest feedback — we want to earn back your trust.

Sincerely,
Ontario Smart Energy
Customer Experience Team

Noté 1 sur 5 étoiles

Scam Alert

There is no rebate after a year long wait, they increased my interest from 3.99% to 13% and they're telling me they will compensate me by giving me $2000 over a period of 36 months. This company is scam.

20 novembre 2024
Avis spontané
Noté 2 sur 5 étoiles

You need to be very careful Do not…

You need to be very careful Do not allow them to install next day as that will negate the 10 day window for canceling
Rebate covered less than half of what we paid.
On top of that we just received notice that just went up to 12% from 4
We are lucky I can take money out of gics to pay the finance company off.
I feel sorry for any seniors who are not able to do that

16 novembre 2024
Avis spontané
Logo de Ontario Smart Energy

Réponse de Ontario Smart Energy

Hi Peter,

Thank you for taking the time to share your experience. We understand your concerns and want to take a moment to clarify a few important points.

First, installing the next day does not void the 10-day cooling-off period. That period is protected under Ontario consumer protection laws and remains valid regardless of the installation timeline. You're still entitled to cancel within that window should you choose to.

Second, before any installation begins, every customer is required to complete a Third-Party Verification (TPV) call. This call outlines all terms — including that the interest rate offered is a promotional rate, and that it’s agreed to before moving forward. Nothing is finalized until you confirm during that call.

We understand that unexpected changes to financing can be frustrating, and we’re always here to clarify and support you in navigating those situations. If you’d like us to review your file and provide more context, please don’t hesitate to reach out.

You can contact us at customercare@ontariosmartenergy.com or call 1-855-961-7763.

Sincerely,
Ontario Smart Energy
Customer Experience Team

Noté 5 sur 5 étoiles

Richie and Sherman are the best!

Richie and Sherman are outstanding technicians. Outstanding! Professional, polite, efficient, hardworking, courteous, excellent workmanship. I recommend these guys absolutely!

17 octobre 2024
Avis spontané
Noté 1 sur 5 étoiles

This is scam

This is scam NEVER trust them.

16 janvier 2024
Avis spontané
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Réponse de Ontario Smart Energy

Hi Shatha,

We’re sorry to hear that you feel this way. We take all feedback seriously and would like the opportunity to better understand your situation. However, we’re unable to locate your name or any record in our system based on the information provided.

If you believe there’s been a misunderstanding or if you'd like to discuss your experience further, please reach out to us directly at customercare@ontariosmartenergy.com or call 1-855-961-7763. We're here to help and want to make things right if there's a concern we can address.

Sincerely,
Ontario Smart Energy
Customer Experience Team

Noté 1 sur 5 étoiles

No Rebate

OSE didn't honor their part of the deal regarding the rebate. To all customers of OSE, becarful, there will be no rebate. So, you will end up withvery expensive deal.

20 septembre 2024
Avis spontané
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Réponse de Ontario Smart Energy

Hi Faiz,

Thank you for your feedback. We’re sorry to hear that you feel this way and want to take a moment to clarify your concern.

After reviewing your file, our records show that your rebate was issued on December 11, 2024, in accordance with the program guidelines. If there’s any confusion or if you did not receive confirmation, we’d be happy to provide documentation to support this.

We understand how important transparency is when it comes to financial programs, and we’re always here to ensure you’re fully informed every step of the way.

Please feel free to reach out to us directly at customercare@ontariosmartenergy.com or call 1-855-961-7763 if you'd like us to resend your rebate details or go over anything else in your file.

Sincerely,
Ontario Smart Energy
Customer Experience Team

Noté 5 sur 5 étoiles

The team from Ontario Smart Energy…

The team from Ontario Smart Energy provided a very positive experience from beginning to end. It was made clear from the start what documentation would be needed in order for the representative to make the best recommendations. The advisor, Derek, was very knowledgeable and pleasant to deal with, as were all the technicians involved in the installations of a new furnace, heat pump, and water filtration system.. I highly recommend this company for the quality of their customer service, the knowledge and responsiveness of their advisors, and the skill of their technicians. Everyone was pleasant to deal with and I appreciate the upgrade to a more energy efficient system.

13 septembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Home Owner

Title: Exceptional Service by Robil and Daniel

I recently had the pleasure of working with Robil and Daniel from Ontario Smart Energy for the installation of a heater pump, and I must say, the experience was exemplary. From start to finish, their service was nothing short of exceptional.

Robil and Daniel conducted themselves with the utmost professionalism throughout the installation process. Their expertise was evident from the get-go, and they approached the task with a level of precision and skill that truly impressed me.

Communication is key in any service, and Robil and Daniel excelled in this aspect. They were attentive to my questions and concerns, ensuring that I was well-informed about the procedure every step of the way. Their ability to explain complex technical details in a clear and understandable manner was particularly noteworthy.

Moreover, their understanding and accommodating attitude made the entire experience stress-free. It's evident that they prioritize customer satisfaction, and their dedication to ensuring a smooth and efficient installation was truly commendable.

Overall, I couldn't be more satisfied with the service provided by Robil and Daniel. Their professionalism, expertise, and excellent communication skills make them an invaluable asset to [Company Name]. I would highly recommend their services to anyone in need of heating solutions.

14 mai 2024
Avis spontané
Noté 5 sur 5 étoiles

Thank to Richie

Thank to Richie, Sherman and Merih for such a wonderful job you’ve done installing the heat pump and water filter in our house, very clean and neatly lined the wiring properly. Very knowledgeable and professional technicians. Thanks to Bilal Amir for the thorough explanation before signing me up.

19 février 2024
Avis spontané
Noté 5 sur 5 étoiles

Richie, Sherman and Merih

Richie, Sherman and Merih. Such handsome gentleman. They were fantastic. They installed a heat pump beautifully in my house, kind, respectful, and very very knowledgable. They answered every single question i had! I love these guys, i definitely recommend these guys! 10/10

17 février 2024
Avis spontané
Noté 5 sur 5 étoiles

Sales Rep Sonu Paul

Sales Rep Sonu Paul
Guided me through all process,installed Tankless and heatpump!
The technicians were very friendly and finished work in time!!
Highly recommend Ontario smart energy

1 février 2024
Avis spontané
Noté 5 sur 5 étoiles

Excellent Customer Service

Excellent Customer Service! Hanna was kind and knowledgable! We are ao happy with our decision for a heat pump and tankless hot water heater!!!

2 février 2024
Avis spontané

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