On The House Avis 

440
•
TrustScore 4.5 sur 5

4,7

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Kevin V and his team did great job with fixing my front fence. Arrived on time , very professional , easy to communicate great service overall

Noté 5 sur 5 étoiles

Very pleased with the handling of the plumbing issue. The hot water problem has now been resolved. Adriana was helpful in coordinating the repair and keeping things moving. Thank you, Adriana.

Noté 5 sur 5 étoiles

OnThe.House helped me out with providing some independent advice on a fire door that allegedly failed inspection. They were prompt to respond to my query, very helpful in explaining what they were goi... Voir plus

Noté 5 sur 5 étoiles

Adriana did an excellent job with the gardening work. She arrived on time, was polite and professional, and worked efficiently to tidy up and refresh the garden area. Everything was left clean a... Voir plus

À propos de l'entreprise

  1. Maintenance immobilière
  2. Entreprise de construction

Écrit par l'entreprise

Home repairs - Nationwide - On-Demand - need a tradesperson now? Contact us today.


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

440 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 20 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

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4,7

Tous les avis

(440)

66 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Fantastic service

Fantastic service, every time I need need a job done like the smoke alarm non stop going off to the carpets and floors being replaced in a day because we were moving tenants in the next day.
We even got a whole house prepped painted and ready in 2 days after tenants left the house in a stinky mess.
Really well priced and so convenient
Thank you guys.

12 décembre 2023
Avis spontané
Noté 1 sur 5 étoiles

Got a lot to learn

All sounds great , the reality is its an absolute mess. Its selling point of An account manager will look after you , keep in touch, be a go to contact is simply not true. Ive never had to chase up jobs , liase back to the tenants , rechase for jobs when contractors dont show up, to make matters worse you then get unjoined up invoicing in my case x2 different invioces with same number and inconsistant quotes in between, wrong demands ,never told when new emails commence by IT.
Best bit just this week account manager hadnt a clue ref my urgent request on Monday.
Once you tally up the keen prices your better off going back to the estate agents and let them just get on with managing your property.
This company needs people who have been either landlords or property managers.

12 janvier 2024
Avis spontané
Logo de On The House

Réponse de On The House

Dear Adrian,

I regret to hear about your dissatisfaction with our service. We are sorry that you feel this way and would like to address the issues you have raised.

Out of the three booked jobs for your property, we unfortunately were not able to attend to one as originally scheduled. Unforeseen circumstances led to this adjustment, and we had to reschedule the appointment to the following day. We understand the inconvenience it may have caused, and we are sincerely sorry for this.

None of our invoices share the same number. Our team has provided a detailed explanation of the order in which the invoices were sent, including individual invoice numbers. We haven’t received any response yet, so if you have any questions or would like to discuss them further, please let us know.

Our pricing is in line with the standards of the competitive market, and we respect the choice of our clients to agree or disagree with them.

We appreciate your feedback and would like to work towards addressing any concerns you may have.

Noté 5 sur 5 étoiles

Great locksmith!

Locksmith was very friendly and helpful. We felt comfortable with him in our home to help us fix our door lock.

He came a first time to firstly secure the door as the lock was entirely broken but at short notice didn’t have all of his tools to finish the job.

We re-arranged another date with him to come back and he came back and has done a really good job.

Very happy with his work.

8 janvier 2024
Avis spontané
Noté 5 sur 5 étoiles

Roofing issue sorted

I was really happy with the service provided by these guys after I had a roofing/slipped tile issue and I would be more than happy to recommend On The House to anyone.

1 décembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Broken boiler

Our boiler broke down a couple of weeks ago. They came out asap as I was worried I would be stuck with no heating or hot water going into winter. The gentleman who came was a credit to the company and fixed everything within a couple of hours. Really fantastic, professional service and I recommend them to anyone

9 novembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Great reliable company really impressed!

I have used this company several times. Very efficient in booking and then the work was carried out efficiently and to a high standard.
The best part was that I was kept informed along the way so no waiting around.
I had plumbing and heating work carried out. Excellent service!

14 septembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Reliable, high quality service

Quick and easy to make an appointment. The repair man turned up on time and we are very satisfied with the work done. Would definitely use On The House again.

27 novembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Happy to leave a review for roofing works

Happy to leave a review for the recent roofing and damp works we had done by On The House. We had damp issues in the bedrooms, called out these guys who established it was due to a leak coming from the roof. They repaired the roof and also remedied the damp issue. The service was great as I had one point of contact throughout who was very knowledgable and reassuring.

I am happy to recommend On The House

8 novembre 2023
Avis spontané
Noté 5 sur 5 étoiles

I had a good experience with On the…

I had a good experience with On the House and would recommend this company to others. The person who came to repair the bathroom was very kind, hardworking, and thorough. Not only did he go above and beyond to finish the job in an expedient manner but also ensured that he left everything clean when he completed the job. I would work with this company again in the future and recommend it to my friends and family.

31 octobre 2023
Avis spontané

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