Onyx Dawn Games Avis 

335
TrustScore 5 sur 5

4,9

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Helpful, knowledgable and friendly staff. Offers a solid flgs discount on products with no pressure to buy. Also runs local leagues in bloodbowl, 40k and other various tabletop and card games. Definit... Voir plus

Noté 5 sur 5 étoiles

Great store. Had originally ordered a journey together booster box however they told us that the distributors were not going to fulfil and instead offered first grabs at some other TCG that may intere... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Fast and efficient delivery. Order was packaged well. The store facilities are always great when going in to play a few games. Great shop!!

Noté 5 sur 5 étoiles

Postage took a bit longer than hoped but in their defence there was a postal strike at the time. Other than that, it's great. Only criticism would be to make packages tracked as it it's just a case th... Voir plus

L'entreprise a répondu

4,9

Excellent

TrustScore 5 sur 5

335 avis

5 étoiles
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Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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4,9

Tous les avis

(335)

81 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

When I ordered the item it was past the…

When I ordered the item it was past the release date of the item but still described as a pre-order item, I assumed that the description had not been updated.

It ended up the item was not in stock when I expected it to be so I was waiting a few days more than I expected. It turned out the delivery of the product had been delayed due to Royal Mail strike action. Although not the companies fault this information could off been provided rather than me having to email to ask where my order was. When I did email the company was really helpful though.

29 octobre 2022
Noté 5 sur 5 étoiles

Fantastic price

Fantastic price, incredibly fast service.

18 octobre 2022
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Réponse de Onyx Dawn Games

Thank you for taking the time to leave a review!

Noté 3 sur 5 étoiles

Not bad

The product was in perfect condition and packaged fairly well, but it was dispatched 4 days after ordering which made it miss my delivery deadline.

15 octobre 2022
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Réponse de Onyx Dawn Games

Hi, thanks for leaving a review, all reviews help us improve however I must clarify that your order was not dispatched 4 days after ordering nor were delivery deadlines missed.
Your order was placed on Sat 15th Oct and was dispatched on Tue 18th Oct which is in line with our shipping policy as we are closed Sun+Mon and generally dispatch Tue-Fri.
As there was a Royal Mail strike on Thu 20th Oct this caused a delay in you receiving your parcel which reached you Sat 22nd Oct rather than by Fri 21st Oct. Items posted the day before, during or in the days after any strike action are subject to delay which alters expected delivery times (as mentioned in our shipping policy).
We apologise that the strike caused a delay in you receiving your item, the strike actions have unfortunately caused delays which I hope you can appreciate are out of our control.

Noté 5 sur 5 étoiles

Postage took a bit longer than hoped…

Postage took a bit longer than hoped but in their defence there was a postal strike at the time. Other than that, it's great. Only criticism would be to make packages tracked as it it's just a case that you're given a tracking number and receive no updates until its delivered. I'm an inpatient, excited nerd.....the not knowing how progess is postage wise is a tad frustrating.

3 octobre 2022
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Réponse de Onyx Dawn Games

Thank you for taking the time to leave a review! Noted on providing more updates on all our tracked options! :)

Noté 5 sur 5 étoiles

Onyx

Samir is a super friendly and helpful guy who will answer any questions you may have but also have the best prices around. Has never failed to give a warm welcoming atmosphere to the shop.

27 septembre 2022
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Réponse de Onyx Dawn Games

Thank you for leaving such a kind review! :)

Noté 5 sur 5 étoiles

Great little independent games/hobby shop

Orderded some pokeball TCG tins from them. My order was delayed but not their fault since it was the distributor/supply chain issue. They kept me in the loop with regular updates and everything turned up well packaged and as expected. Was great value too and I suspect they even made an effort to give me one ball of each design.

30 septembre 2022
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Réponse de Onyx Dawn Games

Thank you for taking the time to leave a review and glad to hear you are happy with your items! Thank you for your patience and trust in us too.

Noté 5 sur 5 étoiles

Great service

Great service, fast delivery and at a great price. What more could you want. Highly recommended.

Ill be back soon

21 septembre 2022
Noté 5 sur 5 étoiles

Pleasant experience

Pleasant experience informed all the way from purchase to delivery.
Would definitely make a purchase from here again.
Thank you

9 septembre 2022
Noté 5 sur 5 étoiles

Prompt delivery of pre-order

Prompt delivery of pre-order after release date, well packaged. Very happy and will use again in preference to the Bezos machine - so get those pre-order items onto your webpage please!

16 septembre 2022
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Réponse de Onyx Dawn Games

Thank you for your review and noted on getting some pre-orders up sooner, definitely something we'll work on! :)

Noté 5 sur 5 étoiles

Superb service

Superb service. Very helpful when contacted with a question about the product prior to purchasing. Speedy delivery. Would highly recommend - use them over Amazon!

2 septembre 2022

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