OOHPod Avis 218

I wish I had read the reviews before using this atrocious service. Advertised as a service that delivers packages from UK to Ireland. Package arrives and they won't deliver to Ireland, try to contact their customer service but only a chat bot. I've swwent countless emails which have all been ignored, I've no way of collecting parcel, no way of contacting anyone, but they'll charge my card every day that the parcel is in a different country. DONT USE

Sent parcel to a locker that as it turns out is not even publicly accessible. No warning that this is the case at any stage. Email asking for help just to be told not to use this locker. Parcel trapped with 0 help from customer service and now I've lost 60 euro.

The worst company ever. I was out of country and couldn't collect my parcel on time. I contacted their customer service, and they're the worst too. They don't know what they're doing, the language they're using is not nice and their guidance is not clear!

They gave my parcel to wrong customer. And they sent all proofs of that

Terrible company!!! Stay away!!!
I am an online seller. On March 12th, 2026, I dropped off a parcel at UPS Access Point™ at OOHPOD ATHLONE (LIDL), DUBLIN ROAD, ATHLONE, WESTMEATH N37NN92. Today is March 25th, 2026 (almost two weeks later) and UPS courier still hasn't collected the parcel. It appears the parcel locker is out of service, with my parcel still inside. UPS refused to accept the complaint because, as they claim, they can't collect the parcel from the locker. OOHPOD claims there's a power issue with Lidl. Lidl claims they have nothing to do with it. No one knows who should be handling this or when the parcel locker will be fixed. The parcel should have arrived to the recipient by now, but it hasn't even been shipped yet. Because of OOHPOD, I'm losing customers, money, and my good reputation.

2 unsuccessful deliveries. Packages lost and returned to sender. Terrible business practices.

Safe for post? Nope. Had a gift delivered to the value of 200 euro, it was signed for. Did not receive my notification so went to office in Jonesborough, cant be found. Told me they were checking CCTV, waited OVER AN HOUR to be told they cant find it and contact customer support for a refund. They never even checked the cameras as I asked before I left. So I stood around for absolutely no reason wasting my time.
No mention of contacting me if it's been found. Mentioned it could have been stuck to another package that was collected already. Didn't seem to care at all, just kept saying it was mindblowing.

While it's not too bad for receiving parcels, sending is really bad service. Dropped the parcel on Friday in Tyrellstown locker, today is Tuesday and it s still sitting there. Totally disappointed, won't use that service again👎

Package was delivered on the Tuesday.

Got an email Wednesday saying I have 24 hours to collect.

Go to location and open hatch. Nothing there.

Help line is an Irish Mobile.
Lol to that

Can u get through? Of course not.

Email them to say my package was not there.

Reply: please check with your courier.

Then I get another email of them.

"Your code is expired. Package is been re processed and u will be sent new code "

and of course.

"You will be charged a fee."

Still no code.

Email them again

Reply: Ignore that email it's a automatic email.

Summary:
I have been charged for using one storage unit that was never used.

Im also been charged penalty as my "package" was never collected.

Package is still missing

Customer care, possibly the worst. They just fob u off and reply hours after each email.

Did I say AVOID AVOID AVOID

After emailing to confirm whether their systems were up and running before driving in an orange weather warning to pick up a parcel, I got here 20 minutes before they were supposed to close to find the office shut completely.

This is the second time ive showed up to the office being shut. First time I went with the yodel email telling me they were open till 7 to find out they changed their time to 6. Maybe make sure yodel aren't telling people to come up till 7.

This time theyre closed 20 minutes before they said they would. It only took me 30 minutes from his last email correspondence confirming that the system was up and running to get here

Completely wasted time, petrol and my patience dealing with this company.

Even trying to get a response to a simple question of are your systems up and running got me a go around of him telling me what I already knew. To use my barcode to collect. When I asked again if the systems are up and running with the storm (the last time there was a storm we were informed bad whether can shut down their ability to scan out parcels so wanted to check before making the drive) I got a snarky "i already responded to that email reply" even though he in fact hadnt. Ridiculous.

I saw four other people try to enter the office while I was sitting in my car only for them to also have to turn around after realising it had shut early with no notice so I am not the only person who was inconvenienced.

Extremely Disappointed with UPS OOHPOD Service

I attempted to return a high-value parcel to Spain through UPS using their OOHPod service. My package has been sitting in the locker since 23 January, despite receiving daily assurances that the issue would be resolved. As of 3 February, my parcel remains uncollected.

Throughout the past week, I’ve been repeatedly promised a swift resolution, but these promises have been empty. Not only am I now going to miss the required delivery date, but I have also wasted significant time and effort.

This has been a very frustrating experience, and if I could, I would give UPS and OOHPod zero stars.

I recently used OOHPod for the first time and made a rookie mistake - I had my parcel addressed using my name rather than my OOH ID. This meant that when the Royal Mail delivery arrived, OOHPod couldn't match it to my account since they had several customers with the same name.
When the tracking showed delivered but I hadn't received any notification from OOHPod, I used their online chatbot to raise a query. Within minutes, a real person had picked up my ticket and was in touch asking for details. From my initial chatbot submission at 10:28 to having the issue fully resolved and my parcel ready for collection was approximately 20 minutes!
The support team were friendly, efficient, and took the time to explain what I'd done wrong so I'd know for future deliveries. They quickly located my parcel, added my OOH ID, and had it stored in the locker ready for me to collect.
For anyone new to the service: make sure to include your OOH ID on the delivery address rather than just your name - though as the team reassured me, most customers simply use their name without any issues.
Highly recommend OOHPod for parcel deliveries. I made an error, but it's how a company handles these situations that counts - and OOHPod absolutely delivered on customer service!

I use this company on a weekly basis and have always been impressed with their reliability. On the rare occasion that a minor issue arises, they resolve it immediately. Their customer service is truly top-notch.

Used to have issues with deliveries to my house being left in insecure locations and thought I would try this service to avoid any issues going forward. Well, I was supposed to receive my first delivery to the OOH Pod today and instead I received an email to say there was a problem with my delivery. Already regretting that I prepaid for a bundle to save some money on this. Wish now I had read the reviews before signing up.

The login site is not open at all ! I can not login ! Big issue !🤢🤢🤢

March 19th 2026 Update

Funnily, I was about to update this review and give the company full stars because of the wonderful customer support on last month's orders. Right before doing this I received another item to the wrong address and then really poor support from the office.

They acknowledged the issue but did not offer any solution other than to pay them more m.

For a short while, when I contacted them they advised I reach out to Royal Mail and they would take my orders into the office to avoid me incurring extra charges. I was so impressed that they would do this. They won't anymore. They have told me today to pay to store my item in a location I cannot access until I can (which could be weeks, so a lot of money). Their other option was they send it back.

I've contacted Royal Mail multiple times and have received no response. OohPod have acknowledged that all Royal Mail deliveries are going to Jonesborough no matter the address used. It is a customer-wide issue and they aren't seeking to address it.

This was the turning point for me using OohPod in the future.

Update

Customer service has gotten a lot more proactive and I really appreciate that. I've always found the staff on location lovely too.

Whilst the issue still persists and may continue to do so, at least the team made it feasible for me to collect my orders without worrying about getting to the difficult location or incurring additional charges.

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Original Review

I use this service A LOT and this time last year I would have given it 5 stars but I don't see it as sustainable to continue using it anymore.

If you order anything that goes near Royal Mail and even some couriers (DHL) it will not go to the address you choose, it only goes to Jonesborough and there is no public transport in this area. OOHPod will not forward it to your chosen address or accept responsibility.

OOHPod's customer services are unhelpful, they don't respond 80% of the time. And the charges keep piling up if you can't get to the area in time. It's costing me far more to use this service than alternatives.

They started strong but after many months of this issue persisting I have to warn potential customers away. Unless you choose for the deliveries to go to Jonesborough, of course.

I found the chat customer service excellent. They usually email back the answer within an hour or two. In my particular situation OOHPod (Ellen) went above & beyond to help me out. I genuinely cant thank them enough

I want share one of my greatest experiences with excellent customer service. Fast communication, great support in understanding of the customer needs from the company and especially from Maureen. Well done. Well deserved 5 stars.Roman

Excellent service.
I've used them OOHPod a few times with no problems with their service.
Their staff in Jonesborough are very helpful.