Customer service exceptional
Excellent customer service
My polytunnel initially arrived with one of the boxes missing, so I contacted Opal Retail. Their customer service team jumped on it straight away, acknowledged the problem and had the missing part delivered in no time.
Mistakes can happen with deliveries — for me, the important thing is how a company deals with them, and Opal Retail handled this brilliantly. Fast, helpful and no messing about. Very happy with how it was resolved and I’d happily buy from them again. 5 stars.








