Openfarmpet Avis 

I bought their RawMix puppy food which I later realized had small risk of infections such as ecoli, and required hand and bowl washing after every meal. I was not able to cancel the order, but their bot told me that someone would contact me within three business days about their 30 day refund for dissatisfaction warranty. I thought that the FDA recommending against feeding raw food or mixes was enough. On the third day someone contacted me told me to send them picture of the lot number on the bag, and they promptly refunded my money that same day. They were courteous and did not challenge me. I donated the bag to a local dog food bank. It would be five stars except I think 3 days plus another day plus on the weekend was a bit long for response but at least they kept their word. Also it would be helpful if they put risks of raw food on their website so consumers can be better informed, but I understand that few companies will post warnings about their products unless forced to. I love their approach to ingredients and philosophy.

On the day my order was due to arrive, I got an email saying I needed to swap an item bc it was backordered. The item was the box? I emailed 3 times, I called, I waited for days to get a live agent with the chat bot who was flippant and could not answer when my order would come. But the day after my order said it was backordered, they changed its status to "fulfilled" so I could not cancel it. I had to dispute with my credit card. Wish I had read reviews sooner, bc it appears this is the norm with Open Farm.

I was on the autoship for open farm beef bone broth. 3 times the containers leaked. I always order 4 large containers at a time. They are packed two per package, one of my packages that i put aside until i needed it. So when i opened the second package both were leaking. The customer service only allows "leave a message" and they will get back to you. I had to call 3 times because no one would call me back. They said they would not refund my purchase. So im out all the money i spent on their faulty product. I noticed their over all rating is a 2 out 5 rating, now I know why.

I purchased the 22 pound bag of Homestead Turkey and Chicken Grain Free Kibble. After filling a 15 pound Vault dog food container there was only enough food left to fill one quarter of a gallon ziplock bag. Finding this suspicious I weighed the entire contents of the bag and discovered that it weighed 16.1 pounds. I paid for 22 pounds of food and received 16.1pounds of food in a bag clearly marked 22 pounds. I contacted customer service via email and you guessed it crickets. No response whatsoever. This is a complete scam. This is not a reputable company. Buyer beware.

This was my second attempt in doing business with these no nothings and I only did so because I liked their lamb option. These people JUST DON'T CARE and as a result offer no personal customer service if you encounter a problem as I did in the way of requesting a refund on some dog food I was over charged for. My first option was to call them on their 1-800 number which after calling a couple of times give you the option to wait for a cll back, I guess when they feel like it or try and duke it out with ther virtual assistant with I found to be inoperable. I then tried emailing them laying out all the pertainent details only to have someone get back to me to explain she didn't have the authority to issue me a credit and if I wanted a call back by someone who could help it would be a day or so and now is going on day 3. PLEASE DO NOT DO BUSINESS WITH THESE PEOPLE, THEY DON'T DESERVE IT. I personally refuse to do business with anyone who shows they don't care one way or the other and my average purchase was $300-$350 so Open Farm read um and weep, you lost another customer.

Horrible customer service. I continue to have issues receiving my packages. They really couldn’t care less. I will not continue to give them my business.

I’m really surprised to see all of these reviews about terrible customer service. I’ve recently purchased a bag of salmon good bowl from PetSmart, but noticed that some of their kibbles had I guess fish bone that wasn’t properly ground up and I contacted them about it. they immediately responded, asked for a lot code, and then even offered a replacement of any formula I wanted I found that to be really kind of them. I went with a duck and an ancient grain instead, let’s hope that this is better.

Horrible customer service and business practices. I switched to this brand about a year ago because the previous grain free premium brand I used for 13 years became difficult to find and the natural pet store I went to recommended this company. Even though they were about the same price, but less quantity than previous brand I made the switch and my dogs loved it. I had to special order and make an hour drive to the pet store to get it. As I can no longer make that drive, I decided to order from the company. I was disheartened to find their business has jumped on the bandwagon of the auto-pay subscription model. I never, ever do auto-pay for anything. And it is beyond ridiculous that I should have to pay an exorbitant amount more per bag because I won’t pay in the format they prefer. I decided to pay the $500 for 4 bags of food and 2 bags of treats one time and email them with my feedback. I am completely insulted that their response (which took almost a week to get) did not even acknowledge the message of my feedback. They simply just replied confirming I wasn’t on auto-pay and gave me directions on how to order from them with or without auto-pay. I might as well be ordering from one of the big online companies. I will not be purchasing from them again. I was spending about $400/month with this company, but no longer.

F grade customer support, the same as offering no customer support. I placed a $350 order for their frozen food and instead of receiving the 30% discount on my 1st box only received $30 and was told only the meal plans were eligible, what ever they are. No one will ever pick up the phone line offered but you are told to leave a message and they will respond in 24 hours. They direct you to their chat like every other company that won't provide any customer support and my experience with the chat was dismissal due to the virtual assistant never being available. After waiting 3 business days without receiving a tracking # emailed and asked for my order to be cancelled. This company has a lot to learn about customer support because they have none and for a prepared dog food business they are the most expensive I have encountered and offer the lowest first time purchasing discount of a meager $30 dollar first time discount. Most competitors offer 40-60% off. If they want to be the top dog they better add some consistent customer support. Amen, they don't deserve your business.

Abysmal customer service. I have no idea how companies expect to stay in business if they cannot comprehend grammatically pristine and sequentially written English language requests. We simply wanted to refer my mom to the company after placing an order. The referral button was not working. I took a screen shot, explained the situation, and THREE separate “service” personnel proceeded to advise me on a completely different issue. It was as if they all were reading a totally different customer email. They were curt as well, hence the one star. I placed one order and while my dog liked the food, we don’t do business with ignorance anymore, and quality service is of the utmost importance to me when spending our hard earned money especially in this economy. The LEAST they can do for a $100+ dollar of food is fully read my email and treat us with respect. Also it took forever to arrive. I would wait though of they treated me like a human the first three interactions. A supervisor finally responded on day five of the issue but by them I was done. Five days later. Five. Lol!

I have struggled with Open Farm in the past....once, necessitating a 6 hr round trip drive to obtain my dogs food because of failed delivery. NOW, I attempted to trust them with supplying my 87 year old widowed mother and on their very first scheduled delivery, THEY WERE OUT OF PRODUCT and attempts to communicate per their suggestions.....chat/email/phone..... I was informed they would get back to me in ONE TO THREE DAYS!
I CANCELLED MY MOMS SUBSCRIPTION and I live three states away from her and am unable to rectify this disaster. HIRE PEOPLE TO REPRESENT YOUR COMPANY AND PAY THEM WELL!!!

I have been trying to get in touch since September 24th and have sent four emails without receiving any response. I am very disappointed by the lack of communication.

I received my order on September 12, 2025, and was concerned upon delivery: the box had no ice remaining, and 13 items were completely thawed while the others were still frozen. Although you replaced the 13 thawed items, I am now worried the entire package may have been spoiled.

I followed the recommended 10-day gradual switch when introducing the food to my puppy. Unfortunately, she began experiencing loose bowel movements and continued to have them for 12 days. This raises serious concerns about the safety and quality of the product I received.

I am leaving a two-star review at this time, primarily because I have made multiple attempts to reach your team since September 24th with no acknowledgment. As a customer, I expect timely communication, especially when the health of my pet

Yes, I agree with another review-
Horrible customer service! It’s impossible to speak with anyone and have been trying for a week. The food seems good, I care about my dogs, so I keep trying and they are trying my patience…. They are a poorly run company and I know, since I owned a company for 35 years.

This is the only food that has helped out Pittie mix and his skin issues. We have tried everything from mid grade to high end foods with no luck. I wish there were more flavors in the skin health line.

BEWARE, THIS COMPANY FALSE ADVERTISES!!!! Their math of percentages does not add up! Their "referral program" is a LIE!!!! They CHOOSE whether or not they are going to honor the referral!! When they "promise" a follow up with their supervisors, they will so UNPROFESSIONALLY RESPOND TO SOMEONE ELSE ENTIRELY!!!! GOOD LUCK GETTING WHAT THEY ADVERTISE!!!!!!!!!!

What is with all the hype?!?!!!!
Ingredients are decent but Customer Service, not so much!!
They charged my credit card for my order and then canceled the entire order and I had to wait 3-5 business days for them to refund my money for 6 bags of dog food because of a computer glitch (error on their part) which allowed me 20% off each bag. They sent me an email saying there was a two bag limit and would not honor the sale that had already been processed.
The size of the kibble is way too small and both my small and large dogs choke on it.
CUSTOMER SERVICE IS ABSOLUTELY HORRIBLE!!
I would definitely NOT recommend this company!