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Lisez les avis des autres

Noté 5 sur 5 étoiles

Great bag (had one for years before I wore it out), great communication from the Optimum team, oh and a great price too!

Noté 1 sur 5 étoiles

For Christmas, I received a kicking tee bought from this company. However, after about 10 kicks off my brand new tee, one of the pegs snapped off meaning the ball no longer stands up straight on the... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Paid extra for next day delivery because I wanted to take the item on holiday, but arrived a day late meaning that I couldn't. No response at all from customer service. Had I known Optimum Sports.com... Voir plus

Noté 1 sur 5 étoiles

Ordered during Black Friday sales but would not grant discount even though website clearly stated ‘Black Friday sale now on!’ We contacted customer services regarding this and they were most dismissiv... Voir plus

À propos de l'entreprise

  1. Magasin d'articles de rugby

Informations provenant de diverses sources externes

Totally committed to providing athletes and teams with industry leading rugby protective wear and equipment.


Coordonnées de contact

2,9

Moyen

TrustScore 3 sur 5

54 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Broken kicking tee

For Christmas, I received a kicking tee bought from this company. However, after about 10 kicks off my brand new tee, one of the pegs snapped off meaning the ball no longer stands up straight on the tee making conversions difficult. I am very disappointed as I was very much looking forward to improving my kicking with this tee. In regards to taking steps forward, I would really appreciate it if the company would offer me a new kicking tee of the one I had or a different, more substantial model.

14 janvier 2026
Avis spontané
Logo de Optimum Sport

Réponse de Optimum Sport

Hi Scarlett,

We are very sorry to hear that your new kicking tee has broken. We pride ourselves on the durability of our products, so it sounds like you may have received a rare defective unit.

We stand behind our products and are fully prepared to replace this for you.

As we haven't had the chance to speak with you directly yet or received any communication from you directly, please contact our customer service team at Shop@optimumsport.com Quoting your order number.

We can then look up your order and arrange for a brand-new tee to be shipped to you as soon as possible.

Kindest Regards

Team Optimum

Noté 1 sur 5 étoiles

The kicking tee I was given at…

The kicking tee I was given at Christmas one of the pegs broke after 10 kicks I am extremely disappointed wouldn’t recommend

14 janvier 2026
Avis spontané
Logo de Optimum Sport

Réponse de Optimum Sport

Hi Isabel,

We are very sorry to hear that your new kicking tee has broken. We pride ourselves on the durability of our products, so it sounds like you may have received a rare defective unit.

We stand behind our products and are fully prepared to replace this for you.

As we haven't had the chance to speak with you directly yet or received any communication from you directly, please contact our customer service team at Shop@optimumsport.com Quoting your order number.

We can then look up your order and arrange for a brand-new tee to be shipped to you as soon as possible.

Kindest Regards

Team Optimum

Noté 3 sur 5 étoiles

Good customer service

Took a while for item to dispatch but customer services were helpful in sorting

1 octobre 2024
Avis spontané
Logo de Optimum Sport

Réponse de Optimum Sport

Thank you for contacting us. We are sorry to learn that you haven't had a positive experience with your recent purchase. We value your feedback and want to ensure we address this matter promptly.

To assist us in investigating this further, could you please provide us with your order number? We have requested this information via Trustpilot and will begin our investigation as soon as we receive it.

We appreciate your patience and understanding.

Sincerely,

The Optimum Team

Noté 1 sur 5 étoiles

Don't pay extra for next day delivery

Paid extra for next day delivery because I wanted to take the item on holiday, but arrived a day late meaning that I couldn't. No response at all from customer service. Had I known Optimum Sports.com use Everi(Hermes), I would never have purchased the item. Knowing the terrible reputation of Evri/Hermes, why are you still using them?

12 août 2022
Avis spontané
Noté 5 sur 5 étoiles

I would like to say a big Thank you to…

I would like to say a big Thank you to the team within this company for providing me with a fast and efficient service,
I ordered some football boots for my sons p.e sessions at school and they arrived the following day, He is extremely happy with them as the velcro fastenings make it much easier for him to put on and take off,
Admittedly I was a little unsure about ordering after reading some reviews on here and it is a shame that some people have experienced a few mishaps with there orders but due to my positive experience I would have no problems recommending or buying from this company in the near future.

19 mars 2022
Avis spontané
Noté 1 sur 5 étoiles

Ordered during Black Friday sales but…

Ordered during Black Friday sales but would not grant discount even though website clearly stated ‘Black Friday sale now on!’ We contacted customer services regarding this and they were most dismissive and unhelpful and did not reply. VERY POOR CUSTOMER SERVICE!

8 décembre 2021
Avis spontané
Noté 1 sur 5 étoiles

ordered a pair of cricket training…

ordered a pair of cricket training joggers, but was sent something else, i then tried contacting them via email a week ago and still no response.

30 mai 2021
Avis spontané
Logo de Optimum Sport

Réponse de Optimum Sport

We are optimumsport.com this review relates to optimumsports.co.uk a completely diffrent company we do not sell cricket equipment

Noté 1 sur 5 étoiles

No communication and no item delivered

I ordered an trophy for my daughter. Had to pay £4.99 p&p and 18 days later still no delivery and no reply to my emails. Very disappointed and my review was removed for some reason.

3 décembre 2020
Avis spontané
Logo de Optimum Sport

Réponse de Optimum Sport

This purchase was not made from us we do not sell trophys .

We are www.optimumsport.com this purchase relates to https://www.optimumsports.co.uk/ which is a completely different business and has no relation to us.

Noté 5 sur 5 étoiles

I found the customer service that I…

I found the customer service that I received was excellent as I could not complete my order on line initially .
The team member placed my order manually and all I needed to do was pay online.
I am very happy withe service and quality of the item. I will be recommending your company

3 octobre 2019
Avis spontané

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