The product doesn’t work at all. After requesting a refund they committed to a full refund yet partial was generated less delivery cost. Do not purchase from this retailer as the item is cheap and unf... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
DO NOT USE THIS COMPANY AT ALL - FRAUD. We ordered three ceiling lights. 1) lights were completely different to the ones we ordered. 2) One of the lights was faulty. 3) Product quality poor.... Voir plus
L'entreprise a répondu
The bunion corrector fits perfectly and doesn’t feel awkward at all. I’ve had issues with similar products before but this one is comfortable. Wish sizing guide was clearer.
L'entreprise a répondu
I bought three glass jugs from this company. They arrived two of them smashed very poorly wrapped just in plastic and a very flimsy little box. They will not inboxes their customer service is a atroci... Voir plus
L'entreprise a répondu
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110 avis
A répondu à 64 % de ses avis négatifs
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DO NOT USE THIS COMPANY AT ALL
DO NOT USE THIS COMPANY AT ALL - FRAUD.
We ordered three ceiling lights.
1) lights were completely different to the ones we ordered.
2) One of the lights was faulty.
3) Product quality poor.
4) Company insists we pay the shipping fee for return to China. Which is against UK consumer law.
5) Company are not giving a refund.
DO NOT USE THIS COMPANY - FRAUDSTERS
15 avril 2026
Avis spontané
Réponse : Oraliu
Hi,
We’re sorry to hear about your experience and understand your frustration.
If incorrect or faulty items are received, our standard process is to request photos so the issue can be verified and the appropriate resolution arranged. In such cases, partial refunds may be offered as a quicker option, but these are always optional. A full refund is available in line with our returns policy once the items are returned for inspection to the address provided by our support team.
We appreciate you taking the time to share your feedback.
Kind regards,
Oraliu Team
The product doesn’t work at all
The product doesn’t work at all. After requesting a refund they committed to a full refund yet partial was generated less delivery cost. Do not purchase from this retailer as the item is cheap and unfit for purpose.
13 avril 2026
Avis spontané
Réponse : Oraliu
Hi,
We’re sorry to hear the product didn’t work as expected. This isn’t the experience we aim to provide, and we understand your frustration.
Partial refunds may sometimes be issued initially depending on the stage of the return process, but a full refund is available in line with our policy once the item is returned for inspection. Your feedback has been noted and will be reviewed internally.
Kind regards,
Oraliu Team
tired feet finally happy
Been using the foot massager machine after long days and it actually helps. Strong performance overall. Bit noisy tho.
7 avril 2026
Avis spontané
Réponse : Oraliu
Hi,
Thank you for your feedback. We’re glad to hear the massager is helping after long days and delivering strong performance. We appreciate the note about the noise and will take that into account for future improvements.
Kind regards,
Oraliu Team
Terminally slow
Terminally slow, deceptive website pretending to be Europe based, more expensive than others
17 avril 2026
Avis spontané
Réponse : Oraliu
Hi,
We’re sorry to hear this was your experience. While our customer support operates from the UK, some items are dispatched from our international partners, which can affect delivery times. We aim to be transparent about this in our shipping information.
We understand your frustration and appreciate you sharing your feedback.
Kind regards,
Oraliu Team
The bunion corrector fits perfectly and…
The bunion corrector fits perfectly and doesn’t feel awkward at all. I’ve had issues with similar products before but this one is comfortable. Wish sizing guide was clearer.
14 février 2026
Avis spontané
Réponse : Oraliu
Hi,
Thank you for your feedback. We’re glad to hear the bunion corrector fits well and feels comfortable for you. We appreciate the note about the sizing guide and will take that on board for improvement.
Kind regards,
Oraliu Team
heavier but worth it
Bit heavier than I thought but this foot massager feels proper quality. Setup took a minute but once done it just works. Cable could be better though.
1 avril 2026
Avis spontané
Réponse : Oraliu
Hi,
Thank you for your feedback. We’re glad to hear the massager feels like good quality and is working well for you. We appreciate your notes on the setup and cable, and we’ll take that on board for future improvements.
Kind regards,
Oraliu Team
Good service, poor goods.
We ordered 2 kettles of different sizes, to be used primarily with a gas camping stove.
Apart from the fact that both the advertised sizes were slightly different when they arrived, the mains points were that they take ages to boil, and the whistles on them don't work, although they do actually look quite nice.
Also, although they were ordered together, they arrived days apart and came with totally different courier companies.
Regarding the customer service, Amelia could not have been more helpful when we contacted them to find out firstly where they were, then once one had arrived, why the second one hadn't. As it turned out we didn't need the help as the second kettle came as we were in the middle of back and forth emails regarding the shipment.
In conclusion we gave a 3 star rating due to the fact we waited a long time for the order, they were not up to standard, but the customer service was very good.
9 avril 2026
Avis spontané
Réponse : Oraliu
Hi,
Thank you for taking the time to share such detailed feedback. We’re glad to hear Amelia was able to assist you and that you were happy with the customer service experience.
We’re sorry the kettles didn’t meet your expectations in terms of performance and sizing. Your comments regarding boiling time, whistles, and delivery experience have been noted so we can review both our product range and supplier consistency.
We appreciate your balanced feedback as it helps us improve.
Kind regards,
Oraliu Team
I use this aromatherapy sand light…
I use this aromatherapy sand light mostly in the evenings and its honestly relaxing. Looks nice on my desk too, not an eyesore. Would’ve liked slightly better instructions.
21 mars 2026
Avis spontané
Réponse : Oraliu
Hi,
Thank you for your feedback. We’re glad to hear the aromatherapy sand light helps you relax and fits nicely on your desk. We appreciate the note about the instructions and will take that on board for improvement.
Kind regards,
Oraliu Team
This sand lamp ended up being way more…
This sand lamp ended up being way more aesthetic than I thought. Doesn’t look medical at all which was my biggest worry. Support replied fast when I got confused setting it up. Small typo in the manual but whatever it works.
31 mars 2026
Avis spontané
Réponse : Oraliu
Hi,
Thank you for your feedback. We’re glad to hear the sand lamp exceeded your expectations and fits well with your space. It’s great to know our support team could help quickly, and we appreciate the note about the manual as well.
Kind regards,
Oraliu Team
Misleading advert…did not realise it…
Misleading advert…did not realise it was China and therefore expensive to return . Offered 40% refund .
13 avril 2026
Avis spontané
Réponse : Oraliu
Hi,
We’re sorry to hear this was your experience. We aim to be transparent about our shipping and returns, including that some items are dispatched from our international partners.
Partial refunds may be offered as a quicker alternative, but this is always optional. A full refund remains available in line with our returns process.
We appreciate your feedback.
Kind regards,
Oraliu Team
The sleep headphones are one of those…
The sleep headphones are one of those things you don’t think much about but end up using a lot. Build is decent. No complaints really.
24 mars 2026
Avis spontané
Réponse : Oraliu
Hi,
Thank you for your feedback. We’re glad to hear the sleep headphones have become a useful part of your routine and that you’re happy with the build quality.
Kind regards,
Oraliu Team
Terrible customer service
I bought three glass jugs from this company. They arrived two of them smashed very poorly wrapped just in plastic and a very flimsy little box. They will not inboxes their customer service is a atrocious even though I’ve sent them a video of the broken glass and the jugs they take 48 to 72 hours to get back to you and after about 15 emails I’m still waiting to hear what they were going to do. I would not touch this company with a bargepole. Most unprofessional people I’ve ever come across still have no money back and still have not got the replacement jugs.
8 avril 2026
Avis spontané
Réponse : Oraliu
Hi,
We’re sorry to hear your items arrived damaged — that’s certainly not the experience we want customers to have. We understand how frustrating this must be, especially after providing photos and videos.
Our team reviews damage claims carefully before arranging the appropriate resolution, which can sometimes take additional time depending on the information provided. Your feedback regarding packaging and response times has been noted so we can review and improve this going forward.
Thank you for taking the time to share your experience.
Kind regards,
Oraliu Team
Another AI-generated scam website
Another AI-generated scam website! If it's too good to be true, trust your gut-feel. I made the mistake of believing the accurate, sophisticated language and professional aesthetics. Haha! I blame my baby-brain for not fact-checking via Trustpilot first: ) I'm £68 lighter and in possession of a product that couldn't be different from the original in the advert. I ordered a doormat specifically designed to catch sand and dirt as we have a sandpit in the garden. It was supposed to be patterned with raised grooves and edges to cleverly trap the unwanted particles from the outdoors. Oraliu posted a cheap mat which has a completely smooth surface and the sand-trapping dirt catching groove is merely an optical illusion-type pattern. Having gone back to their website and browsed through the various items on offer-of which there are hundreds-what ultimately gives it away is the reviews which consistently rate five stars. No company in existence has purely five star reviews. You really have to watch out and double-check online purchases as these fake websites are popping up left, right and centre. I feel sad as i'm on a low income and the monetary loss is equivalent to a month's worth of gas in my household. I'm going to report this fraudulent website in an effort to have in taken down. Is such a thing even possible? I don't know but i'm going to look into it. Peace and out.
4 avril 2026
Avis spontané
Réponse : Oraliu
Hi,
We’re sorry to hear the item didn’t meet your expectations. Product designs can sometimes differ from individual interpretations, and your feedback regarding the surface and functionality has been noted. We continuously review product descriptions and supplier details to improve clarity for customers.
We understand your frustration and appreciate you taking the time to share your experience.
Kind regards,
Oraliu Team
feels tough from day one
Feels solid straight out the box, this laser torch is no joke. Not that cheap hollow stuff. Been using it daily and no issues so far.
6 mars 2026
Avis spontané
Réponse : Oraliu
Hi,
Thank you for your feedback. We’re glad to hear the torch feels solid and is holding up well with daily use. It’s great to know it’s meeting your expectations.
Kind regards,
Oraliu Team
just press play and relax
I like that this retro music player is straightforward. No unnecessary extras. Just works.
20 février 2026
Avis spontané
Réponse : Oraliu
Hi,
Thank you for your feedback. We’re glad you’re enjoying the simplicity and that it does exactly what you need without any fuss.
Kind regards,
Oraliu Team
Crap clock from China
Bought an analogue alarm clock from them, didn’t realize they are a drop-ship company, the clock was coming directly from China. The clock finally arrived, it is pretty cheaply made, and only had it for 3 days and it runs fast. So it’s basically crap.
27 mars 2026
Avis spontané
Réponse : Oraliu
Hi,
We’re sorry to hear the clock did not meet your expectations. This isn’t the experience we aim to provide, and your feedback regarding build quality and performance has been noted.
As outlined on our site, some items are shipped from our international partners, which can affect delivery times. We appreciate you taking the time to share your experience.
Kind regards,
Oraliu Team
This Retro CD player looks way more…
This Retro CD player looks way more expensive than what I paid honestly. Has that clean minimal vibe. Took a bit to set up but worth it.
18 mars 2026
Avis spontané
Réponse : Oraliu
Hi,
Thank you for your feedback. We’re glad to hear the retro CD player exceeded your expectations and that you’re enjoying the clean, minimal design. Happy to know it was worth the setup.
Kind regards,
Oraliu Team
almost gave up, glad i didn’t
I almost returned the foot massager machine on day one but gave it another try. Now I actually really like it lol. Funny how that works.
20 mars 2026
Avis spontané
Réponse : Oraliu
Hi,
Thank you for sharing your experience. We’re glad you gave it another try and that it ended up working well for you. It’s great to hear it made a positive difference in the end.
Kind regards,
Oraliu Team
clean look, easy win
The moon wall light looks minimal and clean, fits right into my room. Took me a second to figure it out but once I did, it’s easy. Packaging was secure no issues there.
13 mars 2026
Avis spontané
Réponse : Oraliu
Hi,
Thank you for your feedback. We’re glad to hear the light fits well with your space and arrived safely. We appreciate the note about setup and will keep that in mind as we work on improving instructions.
Kind regards,
Oraliu Team
No Complaints
I purchased a new leather wallet from their site. When I read the Trustpilot reviews afterwards I was a bit regretful I hadn't checked them prior to the purchase. But I'm writing this to say fair play to the company. Granted, I didn't expect my product to ship from China and it took a little longer than I was expecting as a result, but it arrived after a couple of weeks, is exactly what I ordered, and I'm perfectly satisfied with the product and the service. Thanks.
21 mars 2026
Avis spontané
Réponse : Oraliu
Hi,
Thank you for taking the time to share your experience. We’re glad to hear the wallet met your expectations and that you’re satisfied with both the product and the service.
We also appreciate your understanding regarding delivery times, and your feedback means a lot to us.
Kind regards,
Oraliu Team
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