I am a long-time customer, and I have always found the user experience to be good – for example, whenever I have had a query, the response time has been fast and courteous. However, in the past I have... Voir plus

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Lisez les avis des autres
The Orbit Remit service is excellent. I've completed 100s of transactions and have been very happy. On a very rare occasion when I had a problem their customer service has been superb so you can have... Voir plus
it was possible Ly the worst experience I have ever had. I made an official complaint the Australian Financial Complaints Authority. I wrote an e-mail to the found and today 5 days on the transfer has... Voir plus
We are very happy with their service. Whenever we transfer any money, they deliver without much delay. The last transaction, in particular, was amazing. Within hours our money was transferred to an... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We are an online, international money transfer solution. We get money to where it is needed most, at the best possible exchange rate for the lowest possible fees!
Coordonnées de contact
1/182 Vivian Street, 6011, Wellington, Nouvelle-Zélande
- support@orbitremit.com
- orbitremit.com
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 97 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
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Long-time customer says 'thank you'
I am a long-time customer, and I have always found the user experience to be good – for example, whenever I have had a query, the response time has been fast and courteous. However, in the past I have sometimes found the transfer time to be slow, and this was somewhat frustrating. Therefore I am so delighted to find that your service and payment execution times have recently sped up considerably. This is something I very much appreciate, thank you. It makes transfers and accounting far, far simpler and stress-free when you know the turnaround time will be quick. I will continue to use your service, and have no hesitation in recommending you to others.
I've made a transaction last night
I've made a transaction last night, using some credit from my last transfer (over payment) and it usually takes 2 hours to be processed and it has been 10 hours already and they're saying the're still waiting for the funds but I've already done my banking transfer about 10 hours ago. It's only a small transfer even the credit is a small amount and my family urgently needed it, not a good experience.

Réponse de OrbitRemit
Pathetic service and seems like…
Pathetic service and seems like scammers sitting there
and customer service has no standards at all
their App just plays and sends money to account that’s not even active and the worst is the customer service
all you as a client for 8 years do is constant follow up and 0 resolution
i did a transaction in april and here we are in june end and still no resolution
Clients be mindful
trust me use the other players in NZ the rates and services are much ahead

Réponse de OrbitRemit
Customer service representative is very…
Customer service representative is very helpful and solve my issue instantly.
Muchas Gracias
I would like to express my sincere gratitude to all the Orbit Remit staff who handled my case and helped resolve it. You have no idea how much stress and frustration I was experiencing while trying to pay my own credit card account through BPI, only to encounter repeated difficulties.
What stood out to me was how patient, professional, and supportive the Orbit Remit team was throughout the entire process. Not only did they provide an alternative solution, but they also took the time to guide me step by step until the issue was fully resolved.
As someone who has worked in customer service for over 20 years, I can confidently say that the service I received was truly world-class. It is rare to come across a team that genuinely listens, cares, and follows through until a customer's concern is resolved.
I've been banking with BPI for more than 30 years, yet I have never felt as valued and appreciated as I did during this experience with Orbit Remit. Because of the exceptional service I received, Orbit Remit has gained a loyal customer.
Thank you once again to everyone involved. Your dedication, empathy, and professionalism made a stressful situation much easier to navigate, and I will not forget it.
Amazing.❤️💯
I love orbitremit
I love orbitremit, use it every few days to send money to my wife or top up my foreign account to pay bills. What's really unique is they have loyalty rewards, $5 every 10 transfers or free send and real human support by email or chat.
Very good service
They provide a great service in…
They provide a great service in transferring money. Rates are competitive, time for the transfer is very quick (hours not days) and the web site is easy to use.
Best rate and quick service
Best rate and quick service. I was helping dad with some house reno work and had to transfer part of the budget at short notice. Orbit gave me a good exchange rate, a free transfer and very quick transfer.
Super Fast Transfer
It was super easy and super fast ... almost instantaneous sending once I did the bank transfer. Within 1 hour to India.
Smooth and Reliable Service
Five stars for a consistently smooth and reliable service. OrbitRemit is my go-to establishment for money transfer ever since.
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