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OrbitRemit Avis 34 068

TrustScore 5 sur 5

4,8

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

I am a long-time customer, and I have always found the user experience to be good – for example, whenever I have had a query, the response time has been fast and courteous. However, in the past I have... Voir plus

Noté 5 sur 5 étoiles

The Orbit Remit service is excellent. I've completed 100s of transactions and have been very happy. On a very rare occasion when I had a problem their customer service has been superb so you can have... Voir plus

Noté 5 sur 5 étoiles

it was possible Ly the worst experience I have ever had. I made an official complaint the Australian Financial Complaints Authority. I wrote an e-mail to the found and today 5 days on the transfer has... Voir plus

Noté 5 sur 5 étoiles

We are very happy with their service. Whenever we transfer any money, they deliver without much delay. The last transaction, in particular, was amazing. Within hours our money was transferred to an... Voir plus

À propos de l'entreprise

  1. Service de transfert d'argent
  2. Service de paiement

Écrit par l'entreprise

We are an online, international money transfer solution. We get money to where it is needed most, at the best possible exchange rate for the lowest possible fees!


Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

34 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 97 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,8

Tous les avis

(34 068)

1 359 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Long-time customer says 'thank you'

I am a long-time customer, and I have always found the user experience to be good – for example, whenever I have had a query, the response time has been fast and courteous. However, in the past I have sometimes found the transfer time to be slow, and this was somewhat frustrating. Therefore I am so delighted to find that your service and payment execution times have recently sped up considerably. This is something I very much appreciate, thank you. It makes transfers and accounting far, far simpler and stress-free when you know the turnaround time will be quick. I will continue to use your service, and have no hesitation in recommending you to others.

11 juin 2026
Noté 2 sur 5 étoiles

I've made a transaction last night

I've made a transaction last night, using some credit from my last transfer (over payment) and it usually takes 2 hours to be processed and it has been 10 hours already and they're saying the're still waiting for the funds but I've already done my banking transfer about 10 hours ago. It's only a small transfer even the credit is a small amount and my family urgently needed it, not a good experience.

29 juin 2026
Avis spontané
Logo de OrbitRemit

Réponse de OrbitRemit

Hi Bing,

Thank you for reaching out. We understand how important it is for your family to receive funds promptly and we regret that this has not met your expectations.

We were unable to locate your account based on this post. Please contact us at support@orbitremit.com with your registered email address or transfer number and we'll look into this straight away.

We appreciate your patience and look forward to assisting you.

Kind Regards,
OrbitRemit

Noté 1 sur 5 étoiles

Pathetic service and seems like…

Pathetic service and seems like scammers sitting there
and customer service has no standards at all
their App just plays and sends money to account that’s not even active and the worst is the customer service
all you as a client for 8 years do is constant follow up and 0 resolution
i did a transaction in april and here we are in june end and still no resolution
Clients be mindful
trust me use the other players in NZ the rates and services are much ahead

29 avril 2026
Avis spontané
Logo de OrbitRemit

Réponse de OrbitRemit

Hi,

Thank you for reaching out. We genuinely value your loyalty and want to assure you that this matter has been taken seriously from the outset.

Following a thorough review, we can confirm the transfer was processed in full accordance with the recipient details provided at the time of submission. As outlined in our terms, it is the sender's responsibility to verify all recipient details prior to confirming a transfer, and completed transactions cannot be reversed once funds have been credited to the nominated account.

We want you to know we acted promptly on your behalf. We reviewed your full transaction history, lodged a formal recall request with our partner bank, and have been actively following up as a priority. We have done everything within our capacity to support you through this.

The recovery of funds now rests with the receiving bank and is outside our direct control. We remain committed to keeping you informed of any updates as soon as we receive them.

Please reach out to us at support@orbitremit.com and we will continue to support you every step of the way.

We appreciate your patience and understanding throughout this process.

Kind Regards,
OrbitRemit

Noté 5 sur 5 étoiles

Muchas Gracias



I would like to express my sincere gratitude to all the Orbit Remit staff who handled my case and helped resolve it. You have no idea how much stress and frustration I was experiencing while trying to pay my own credit card account through BPI, only to encounter repeated difficulties.

What stood out to me was how patient, professional, and supportive the Orbit Remit team was throughout the entire process. Not only did they provide an alternative solution, but they also took the time to guide me step by step until the issue was fully resolved.

As someone who has worked in customer service for over 20 years, I can confidently say that the service I received was truly world-class. It is rare to come across a team that genuinely listens, cares, and follows through until a customer's concern is resolved.

I've been banking with BPI for more than 30 years, yet I have never felt as valued and appreciated as I did during this experience with Orbit Remit. Because of the exceptional service I received, Orbit Remit has gained a loyal customer.

Thank you once again to everyone involved. Your dedication, empathy, and professionalism made a stressful situation much easier to navigate, and I will not forget it.

23 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

I love orbitremit

I love orbitremit, use it every few days to send money to my wife or top up my foreign account to pay bills. What's really unique is they have loyalty rewards, $5 every 10 transfers or free send and real human support by email or chat.

28 août 2025
Noté 5 sur 5 étoiles

Best rate and quick service

Best rate and quick service. I was helping dad with some house reno work and had to transfer part of the budget at short notice. Orbit gave me a good exchange rate, a free transfer and very quick transfer.

12 juin 2026

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