Orchid Furniture Avis 

306
TrustScore 5 sur 5

4,9

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I love my cushions; even more beautiful in real life. I’d saved a picture of them having seen them in a hotel room I’m due to be staying at; the magic of Pinterest searched for similar items and cam... Voir plus

Noté 5 sur 5 étoiles

Very nice furniture and lamps purchased, showroom well worth a visit if you are serious about buying.

Noté 5 sur 5 étoiles

What a find of a store for someone who adores the look of antique Asian furniture. These are beautiful pieces that are truly authentic. As someone who has gone through the pain of trying to import fur... Voir plus

Noté 5 sur 5 étoiles

Just bought our second piece of furniture from Orchid. Wonderful furntiture such a cut above anything from the high street - truly beautiful and original. We decided to visit the barn again in person... Voir plus

À propos de l'entreprise

  1. Magasin de meubles

Écrit par l'entreprise

Orchid is the UK's leading retailer of traditional and contemporary oriental interiors, delivering to beautiful homes worldwide. Orchid offers creativity and innovation with the highest levels of quality and service. Beautifully restored Chinese antiques, contemporary lacquered hotel chic and classic oriental designs are all available to buy in our store and online at www.orchidfurniture.co.uk


Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

306 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Comment cette entreprise utilise Trustpilot

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4,9

Tous les avis

(306)

19 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Lamp is beautiful

Lamp is beautiful - even better than in the photograph! Quick and efficient delivery - thank you.

11 janvier 2025
Noté 1 sur 5 étoiles

Failure to comply with legal…

Failure to comply with legal requirements to disclose all costs before taking payment.

I incurred fees for a transaction that was never fulfilled because of this

3 janvier 2025
Logo de Orchid Furniture

Réponse de Orchid Furniture

Thank you for sharing your feedback. We would like to clarify that all our shipping costs are clearly detailed on every product page, as well as in our Terms and Conditions, which are listed and agreed upon at the checkout. Our Terms and Conditions are drafted in accordance with UK consumer protection laws.

For international deliveries, shipping is treated differently from UK mainland delivery. At the checkout, customers are notified that the delivery cost is to be confirmed after the order is placed. This allows us to calculate the correct shipping fee for the destination. Once the cost is confirmed, customers are given the option to proceed with payment or cancel the order for a full refund. No products on our website include free delivery.

We strive to ensure transparency and fairness in all aspects of our process. While we regret that this approach did not meet your expectations, it is in place to accommodate the varying costs of international shipping. Should you wish to discuss this further, we welcome you to contact us directly.
Kind regards
Mimmi

Noté 5 sur 5 étoiles

Beautiful pieces

Beautiful pieces, brilliant customer services.
I bought 3 pieces I expect to treasure forever. They are beautiful. Communication was fast and very helpful. Delivery flexible and convenient. Recommend highly

28 novembre 2024
Noté 5 sur 5 étoiles

Loved all the items I ordered

Loved all the items I ordered. So beautifully crafted. The team took the time to package every single item so carefully. Thankfully not a single item was damaged on the way over to me in Bahrain. I will definitely order in the future.

16 novembre 2024
Noté 5 sur 5 étoiles

Great products and service

there was a fault in one of several items we purchased from Orchid and the post sales service team are really helpful. Orchid really has unique items that stand out coupled with outstanding customer service... its a no brainer!

26 octobre 2024
Noté 5 sur 5 étoiles

Temple Jar

A very friendly and helpful service. I absolutely love my Temple Jar… it looks stunning.

23 octobre 2024
Noté 5 sur 5 étoiles

Efficient, customer-friendly

Efficient, friendly,helpful contact. Prompt response, even after business hours. Furniture packed phenomenally well and as beautiful as in photo.

8 octobre 2024
Noté 5 sur 5 étoiles

Impressive Customer Service

Very helpful with the order, clear description of the product, good quality on arrival. Arrival was on time but unit was missing one fastener for doors. A quick email to the company resulted in both being replaced so they matched. Very impressive customer service.

4 septembre 2024
Noté 5 sur 5 étoiles

I bought a cushion at the Wealden show…

I bought a cushion at the Wealden show in Kent. I actually needed two but was unsure of the colour match. The cushions
were on a special reduced show price. I ordered the second cushion later online & requested the possibility that I could buy that also at the show price but would cover the cost of the postage. The company very kindly honoured my request.

8 juin 2024

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