Placed order 9/4, package still not arrived as of 9/23/26. I’ve reached out to customer service and they were supposed to get back to me, but it’s been 7 days and they still haven’t rectified anything... Voir plus
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Lisez les avis des autres
So far, my experience with this company has been great. All of the ornaments looked pretty close to the picture. Also, when one of my ornaments arrived broken, they corrected the problem right away. I... Voir plus
L'entreprise a répondu
This is a great company owned by a professional owner! I initially had a small hiccup with my order, but upon contacting Mae, owner I believe, she began right away solving the issue quickly while... Voir plus
L'entreprise a répondu
Not only did I find the most perfect ornament to bring to my friend’s tree trimming/Thanksgiving dinner but, it arrived two days before Thanksgiving even though I forgot to add express shipping. I was... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Ornaments for every occasion!
Coordonnées de contact
Etats-Unis
- ornamentallyyou.com
4,4
Excellent
911 avis
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A répondu à 100 % de ses avis négatifs
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I ordered ornament as Christmas gift…
I ordered ornament as Christmas gift and was very pleased. All names were spelled correctly. The colors and images were as expected. Great job
2 décembre 2024
Avis spontané
Réponse de Ornamentallyyou
Hi Vickie, thank you so much for your wonderful review! We’re thrilled to hear that you were pleased with the ornament and that everything, from the names to the colors and images, met your expectations. Knowing it was a special Christmas gift makes it even more meaningful to us. Thank you for choosing us, and we look forward to helping you create more cherished memories in the future!
🥳🎄🎁 Jim and the OrnamentallyYou Team
I ordered 2 unique ornaments
I ordered 2 unique ornaments. Nice quality & color Definitely future heirlooms !
25 décembre 2024
Avis spontané
Réponse de Ornamentallyyou
Hi Pamela, thank you so much for your kind review! We’re delighted to hear that you loved the unique ornaments and appreciated their quality and vibrant colors. It’s so special to know they’ll be treasured as future heirlooms. We’re honored to be part of your holiday traditions and look forward to serving you again in the future!
🥳🎄🎁 Jim and the OrnamentallyYou Team
Slow shipping and customer service needs work
As I am writing this, I still haven’t received my order. We decided to get all new ornaments this year and saw that Target sells this third party brand so I thought I would be safe to order here during Black Friday. Well they lost my order at the warehouse and insisted I wait until absolutely last minute for them to check and send it out. Well surprise it was at the warehouse and they shipped it out via snail mail and Christmas is next week and I still haven’t received my order. If you are buying an ornament or two and don’t mind items not arriving in time, then okay but do not order all of your ornaments from here. My toddler is sad our tree has been sitting here sans ornaments all month. Customer service could have expedited my shipping but chose not to. They could have done it as courtesy for not shipping my package but their bottom line is more important.
16 décembre 2024
Avis spontané
Réponse de Ornamentallyyou
We deeply apologize for the experience you’ve had and the frustration it has caused, especially during such an important time of the year. Your feedback is incredibly valuable, and we sincerely regret not meeting your expectations or delivering the level of service you deserve.
We are committed to reviewing your case thoroughly to ensure this doesn’t happen again. I will personally follow up to make things right for you. Could you please share your order ID with us at customerservice@ornamentallyyou.com so we can investigate this further and resolve the issue as quickly as possible?
Thank you for bringing this to our attention—we truly appreciate the opportunity to improve and make amends.
🙏 Jim and the OrnamentallyYou Team
Delightful!
I saw an ad for Ornamentally You on Facebook and decided to take a look. I hesitantly chose to order two ornaments knowing nothing about the company and wondered if they would arrive on time. Wow! Not only did they arrive in a timely manner, they were each packaged in a lovely little velvet pouch and the quality was better than I ever expected. I am absolutely delighted and wished I'd ordered more!
16 décembre 2024
Avis spontané
Réponse de Ornamentallyyou
Hi Mona, thank you so much for sharing your wonderful experience! We’re delighted you decided to give us a try and even more thrilled to hear that we exceeded your expectations. It’s great to know the ornaments arrived on time, beautifully packaged in their velvet pouches, and that their quality brought you so much joy.
Your kind words truly mean the world to us, and we’d be honored to help you find more ornaments in the future. Thank you for choosing us to be part of your holiday celebrations—we can’t wait to serve you again!
🥳🎄🎁 Jim and the OrnamentallyYou Team
Custom Home Portrait Ornament
The ornament I received is special as it shows my daughter, son-in/law & their three sons in front of their rebuilt home. The house burned to the studs in October 2023. No one was hurt. They got back in in October this year.
It’s beautiful but so is customer service team of ornamentallyyou.com. Received a nice note after completing a survey. CLASS ACT!!!
12 décembre 2024
Avis spontané
Réponse de Ornamentallyyou
Hi Regina, thank you so much for sharing your heartfelt review. We’re honored that our ornament could capture such a special and meaningful moment for your family. The journey from loss to rebuilding is truly remarkable, and we’re so glad your loved ones are safe and back in their home—it’s a story of resilience and hope.
We’re also touched by your kind words about our customer service team. It’s always our goal to make every customer feel valued, and your appreciation means the world to us. Thank you for allowing us to be a part of your family’s story, and we look forward to serving you again in the future!
🥳🎄🎁 Jim and the OrnamentallyYou Team
Awesome place to order personalized Ornaments!
First of all I missed where yo add the dates on the ornaments I ordered, but all I had to do was send an email and Ornamentally You was right on it! Fixed my order and very quickly got it out to me. The ornaments are beautiful! Fast service! Beautiful workmanship! & extremely pleasant to deal with! I could not be more pleased!
7 décembre 2024
Avis spontané
Réponse de Ornamentallyyou
Hi Eugenia, thank you so much for your wonderful review! We’re delighted to hear that we could quickly help update your order and get it just right for you. It’s fantastic to know that you’re pleased with the ornaments, their beautiful craftsmanship, and our fast service.
Your kind words about our team mean so much to us—it’s always our goal to make the experience as seamless and pleasant as possible. Thank you for choosing us, and we can’t wait to serve you again in the future!
🥳🎄🎁 Jim and the OrnamentallyYou Team
Great product
Great product, fast shipping, and true, personal customer service!!!
12 décembre 2024
Avis spontané
Réponse de Ornamentallyyou
Hi Charles, thank you so much for your kind words! We’re thrilled to hear you loved the product and appreciated the fast shipping and personal touch from our customer service team. Your satisfaction means the world to us, and we look forward to serving you again in the future!
🥳🎄🎁 Jim and the OrnamentallyYou Team
Absolutely love my ornaments
Absolutely love my ornaments. I got a couple this year one for me and one for a friend. They’re absolutely adorable and very well-made. I will continue ordering from ornamentally you Carol Butler.
11 décembre 2024
Avis spontané
Réponse de Ornamentallyyou
Hi Carol, thank you so much for your kind review, Carol! We’re thrilled to hear that you and your friend loved the ornaments and found them to be both adorable and well-made. Knowing you’ll continue to order from us truly warms our hearts, and we’re so grateful for your support. We can’t wait to help you find more treasures for future celebrations!
🥳🎄🎁 Jim and the OrnamentallyYou Team
Scam!
Like so many other 1 star complaints, mine is no different... Order placed and paid, company stated package delivery 12/6-12/9. They do not respond to inquiries on their Etsy page. I messaged them multiple times over the course of a week. Last message dated 12/9 when no merchandise received and order still showing label created (biggest scam) but not shipped (so they can blame USPS), I canceled my order and asked for a refund. Only asking for a refund did I get a generic response that they were truly sorry and appreciated my understanding. They then shipped the item 14 hours after I specifically asked them to cancel and refund. Now they tell me I need to refuse delivery to receive a refund, but really who's to say they can trust that line. I will just call BOA, they are amazing and will put the money back in my account while they investigate. They will clearly see by all my screenshots, messages and claim requests that this company did not act accordingly.
11 décembre 2024
Avis spontané
Réponse de Ornamentallyyou
Hi AE,
Thank you for reaching out and sharing your experience. We sincerely apologize for the frustration caused and any inconvenience you’ve faced.
We want to clarify that we’ve processed your refund as requested. Unfortunately, your initial messages were inadvertently filtered into our spam folder, which delayed our response. We deeply regret this oversight and are taking steps to ensure it doesn’t happen again.
We understand that the shipment issue added to your frustration, and we sincerely apologize for any inconvenience this caused. Unfortunately, we were unable to cancel the order as requested since it had already left the warehouse. However, we provided the option to refuse the package upon delivery so it could be returned to us.
We value your feedback and are committed to improving our processes to provide a better experience moving forward. Should you have any further concerns, please don’t hesitate to contact us directly at customerservice@ornamentallyyou.com
Thank you for giving us the opportunity to address this matter.
At your service,
Mae and the OrnamentallyYou Team
The ornaments we ordered arrived…
The ornaments we ordered arrived safely, and are even better than I expected. Quality work, these will become an heirloom for our daughter and son-in-law!
7 décembre 2024
Avis spontané
Réponse de Ornamentallyyou
Hi Gail, thank you so much for your thoughtful review! We’re delighted to hear that the ornaments arrived safely and exceeded your expectations. Knowing they will become cherished heirlooms for your daughter and son-in-law makes it all the more special. We’re honored to be part of creating such lasting memories for your family and look forward to serving you again in the future!
🥳🎄🎁 Jim and the OrnamentallyYou Team
Beautiful ornaments
Beautiful ornaments. Real collector's items. Fast delivery and well packed.
2 décembre 2024
Avis spontané
Réponse de Ornamentallyyou
Hi Frances, thank you so much for your kind review! We’re thrilled to hear that you found the ornaments beautiful and worthy of being collector’s items. It’s wonderful to know you appreciated the fast delivery and careful packaging as well. Your satisfaction means the world to us, and we can’t wait to serve you again in the future!
🥳🎄🎁 Jim and the OrnamentallyYou Team
Réponse de Ornamentallyyou
Hi Janet, thank you so much for your lovely review! We’re delighted to hear that the blanket, pillow, and frame for your grandchild brought you joy. Creating meaningful items for special moments is what we love most. We truly appreciate your support and look forward to serving you again in the future!
🥳🎄🎁 Jim and the OrnamentallyYou Team
prompt delivery
I was just so happy with my purchase. The ornament came in a beautiful little bag and it will be given as a gift. And it is made here in USA I will be looking for more in the future.
29 novembre 2024
Avis spontané
I ordered a beautiful tree ornament and…
I ordered a beautiful tree ornament and it was received in a timely manner. The ornament itself is beautiful!!! I will definitely be ordering again.
27 novembre 2024
Avis spontané
Maryland ornaments
I purchased a couple of the Maryland ornaments for Christmas presents. They are beautiful and they came in an absolutely gorgeous little dark red velvet bag with a gold tie. I will definitely be ordering additional items 😊
25 novembre 2024
Avis spontané
Réponse de Ornamentallyyou
Hi Tina, thank you so much for your kind words and for choosing our Maryland ornaments for your Christmas presents! We're thrilled to hear that you loved the ornaments and the little dark red velvet bags—they’re designed to make gifting even more special. 😊 We can’t wait to have you shop with us again! ❤️
- 😍 Jim and the OrnamentallyYou Team
Discovered this great company while…
Discovered this great company while looking for something special for my sisters birthday. She has called me “seester” for years and when I found their coffee cup with Seester on it, I was thrilled. She loves it!
7 octobre 2024
Avis spontané
Réponse de Ornamentallyyou
Hi Pam, thank you so much for sharing your wonderful experience! We're so glad you discovered us and found the perfect gift for your sister's birthday. Knowing how much she loves the "Seester" coffee cup warms our hearts. 🥰 It's always special to find something that truly resonates. We hope to see you back for more thoughtful gifts in the future! ❤️
- 😍 Jim and the OrnamentallyYou Team
Réponse de Ornamentallyyou
Hi Michael, thank you for your kind words! We're delighted to hear you appreciated the quality of our products and the velvet bag packaging. It's always our goal to add a touch of elegance to every purchase. We hope to serve you again soon! ❤️
- 😍 Jim and the OrnamentallyYou Team
i was looking for different
i was looking for different, unusual, and sparkly, i am pleased with what you offer, a bit out of the ordinary,, that's what i like!!!
20 novembre 2024
Avis spontané
Réponse de Ornamentallyyou
Hi Laura, thank you so much for your wonderful feedback! We're thrilled to hear that our unique and sparkly creations caught your eye. We love offering pieces that are a bit out of the ordinary, and it’s so rewarding to know that it matches your taste. We look forward to dazzling you with more in the future! ❤️
-😍 Jim and the OrnamentallyYou Team
Beautiful ornaments for Christmas presents
It was easy to order and they are so beautiful. Will make great Christmas presents to my loved ones.
10 novembre 2024
Réponse de Ornamentallyyou
Hi Thomas, thank you for your kind words! We're so happy to hear that you found the ordering process easy and that you love the items. Knowing they’ll be cherished Christmas presents for your loved ones makes it even more special. We can’t wait to be part of your holiday celebrations again! ❤️
- 🥳🎄🎁 Jim and the OrnamentallyYou Team
The number of choicest and the beauty…
The number of choicest and the beauty in the design. I wish you had one for a physical trainer tho.
Love all of them. I couldn't be more pleased.
9 novembre 2024
Réponse de Ornamentallyyou
Hi Patty, Thank you so much for your lovely feedback! We're thrilled that you loved the designs and variety we offer—it truly means the world to us. 😊 We appreciate your suggestion for a physical trainer design and will definitely keep it in mind for future creations. Your support and enthusiasm inspire us every day! ❤️
- 😍 Jim and the OrnamentallyYou Team
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