Orolay Avis 

I have ordered 6 coats over the last year via Amazon.
I saw a coat on instagram through them directly. I orderd it with an expected delivery date of 09/29/26. I received an email later in the day telling me that UPS had attempted delivery and it was refused and going back to sender. I emailed their customer service dept. immediately. The response:
The UPS record shows 9/28/26 6:47 A.M. Returning to Sender. The package was refused by the receiver and will be returned to the sender. For that resounding we cannot send replacement and will issue a full refund.

I immediately asked for a phone # (refused) and to overnight it and should give me a courtesy discount on a future order. They said it's their policy to refund if not delivered and so I can reorder.
I have never been treated so rudely by a company. Customer Service is a privilege not a duty to be taken lightly. They will lose alot of business from me and everyone I know.

I ordered a trench coat from Orolay and I based my size decision on the size chart posted on their website. I liked the coat very much except the sleeves were too short and well over an inch shorter than the measurement listed on the size chart. I decided that I would order the next size and see if that would work for me.
The only means of communication was through an online chat. I explained the sleeve issue and size discrepancy to an online representative. I requested a prepaid shipping label so that I could return the coat and then purchase the next size. The representative was impolite and said that the coat may not be manufactured according to the size chart and they would not be responsible for the return. Buyers beware, please don't rely on the size chart posted on their website. The quality of the coat was good but the customer service was more than disappointing.
It is also interesting that I am unable to leave a review on the Orolay website.

I placed an order with Orolay for a coat in the amount of $145.86 and the tracking shows delivered but I did not receive it. I chatted with an agent, who had the worst customer service skills, and refuse to address my concerns. I spoke with the building management office and doorman, and they haven't seen any packages for my apartment number.

Unfortunately, there are problems with FedEx and UPS leaving packages unattended in the lobby and packages come up missing. The building management office accepts all packages but UPS, FEDEX and amongst other delivery companies' drivers are extremely lazy to deliver the packages to the management office.

UPS delivered my package elsewhere to the wrong apartment. I didn't realize Orolay, had such bad reviews and along with complaints. I would have never made a purchase with this company if I would have known prior, to placing an order. The customer service chat is horrible and impossible to deal with. I filed a dispute with my bank to get my refund. I will not recommend!!

I ordered the peelers and whilst trying to submit the confirmation, I accidentally clicked on two extra items. (Tricky way of getting more sales) I emailed them immediately to reverse the two extra orders. They politely replied and acknowledged that, only to find they packed and shipped all the products. Since then, they have not replied to my emails…. Plus was overcharged $45.00.

There has been no communication since requesting the refund. I purchased the peelers (all 16 packs) which are absolute crap. My suggestion to future buyers, DO NOT USE this company.

Bad quality, high price , bad company. Bought the long filled parka and after 2 months the lining crumbles up in the bottom doesnt let you walk. I called them and they excuse themselves by saying your lost beacuse more than a month has gone by.

I should have read the reviews before i purchased from this company. I ordered a coat that USPS says delivered but it didn't. Trying to get ahold of someday in customer service to address this is a nightmare. Avoid at all costs and stick with NorthFace or another reputable brand that actually cares about its customers.

Una truffa!!!! Sito truffa!!!...ho mandato a prendere un piumino bordeaux da oltre 100€...e mi é arrivata una schifezza nera che al mercato ti tirano dietro per pochi euro!!!É UNA TRUFFA!!! DIFFIDATE!!!

The company advertises fast shipping. I am in Oregon and have been waiting a week for a coat. It was shipped from NY and is now in illinois. I wouldn't characterize that as "fast shipping".

products take ever to arrive from China, and then when they arrive they look cheap, awful quality, not like the photo and when you ask to return for a refund, they expect customers to pay for tracking postage, so you are at a loss with them. If you try talking to them, they keep copying and pasting their website link and thats all, no chat, no talk. AVOID AVOID AVOID!!!!!!!!!

The quality is horrible. I purchased three items. One jacket would get strange discoloration by the collar area. I washed it and some of it was still there. The second coat, the seam by the zipper was ripping and I've only wore the coat a couple times. I reached out to replace or refund for the coat, which they did refund. The fact that they refunded very quickly makes me think they probably get a lot of these requests due to poor quality. Do not buy from this company!

Do Not Buy From Orolay!!! Warning! There’s a reason for their low prices. Inferior down, inferior material, no customer service. I bought a white coat. It stated it was washable. After one washing, as instructed, with weighted balls, the feathers clumped in awkward places. All the feathers for the collar clumped together in one corner. I had the coat for one week and, thru the chat they said since it was washed it was not returnable. I wish I could add a photo.

The first coat they sent took over 3 weeks to arrive. It was the wrong size but then I found that the only way to exchange any items is to purchase the one you need, while sending back the one you have. To return that have been invalid, their exchange policy is absolutely nuts. It's been over a month and I see they still haven't even sent the exchange coat to me. I have about $300 just floating somewhere. Luckily I paid for it through PayPal and can dispute it there. They have gone silent. Do not trust the seller.

Beware return policy is not consistent. Different return policies depending on vendor or advertiser. The return policy with vendor or advertiser is not printed on order page. One must press a button to review return policy for that sale. Most likely it differs from 30 day return policy on their website so very confusing and misleading.

Not even m sure i will receive the coat. Coming from China and not good tracking info.maybe by spring

Cheaply made. Ordered a vest. Styling is cute. Zipper very cheap and catches multiple times in fabric. Approved my return authorization quickly but you have to go to the post office to get a label. I was refunded fairly quickly, which is much appreciated. Same cheap zipper on multiple coat styles. Too bad. Great style, poor quality.

Very deceitful company.
I wonder why Caucasian models are used, for a Chinese company? (Why don’t they use the beautiful models from their own country? -it’s because they do not want you to know you are ordering inferior products from CHINA!)

Shipping takes a very long time, AND if you need to return for ANY reason, or a simple exchange, you have to PAY EVERYTHING YOURSELF.
No shipping label is provided, and customer service is abrupt and rude.

You are also not able to leave a review online for the coat you purchased.
Hmmmm…. Very shady!

Please order from another reputable company.

The delivery is extremely slow. Only after you place the order do they explain what you’re actually dealing with—and even then, it’s buried in the fine print during checkout. The reality is that the products ship from China, and the average delivery time is around 15 business days, which works out to about 21 calendar days.

The quality is also disappointing. The garments look good in photos, but what arrives feels cheap. The materials are generic at best—and that’s being generous.

No thank you. Not for me.

This company used GOFO for delivery, which has horrible reviews. When the company would not deliver my package orolay simply told me to contact gofo which I have multiple times. Orolay will not help me resolve the issue. You have to chat with them online and it’s very hard to get them to respond. There is no number you can call no live person you can speak to customer. Service is awful.

Cute and really warm coats, I ordered two to pick from and returned one. Bummed about restocking fee otherwise would be 5 stars for Orolay.

Buyer beware, you are ordering from China and it takes 3 weeks to deliver which they call “normal shipping”. Customer service is a joke, they cannot even text in proper english, save yourself the headaches of dealing with this company