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Réponse de Osum

Actualisé le 9 mai 2024

Hi Gainet, thank you so much for your feedback - we have listened to what you and some other users have shared. We understand and appreciate that there was some cause for confusion here.

We have now overhauled the sign up experience so that the 7 day trial is the main action and the option to skip the trial and subscribe is explicitly visible as a secondary action.

What you experienced will no longer be a an issue for anyone ever again.

To show you our appreciation, we would like to offer you a complementary month of access to Osum. You are invited to reach out to us via the support chat on the website whenever you are ready!

Réponse de Osum

25 avr. 2024

Thank you for your positive review and for recommending Osum to other entrepreneurs! It’s great to hear that our platform has been instrumental in guiding your decision-making and helping you pivot your strategies effectively. We are committed to delivering comprehensive and easy-to-understand market research reports that serve as valuable tools for businesses at any stage.

We're glad that Osum feels like having a virtual consultant by your side. Our goal is always to provide insights that are both actionable and accessible, allowing you to focus on growing your business. Your success is a testament to what we strive to achieve with our service.

If there are any specific features or additional types of analysis you would find beneficial as we continue to enhance our offerings, please let us know. We look forward to supporting your startup's journey and hope Osum continues to be a part of your success story.

Réponse de Osum

25 avr. 2024

Thank you for sharing your exceptional experience with Osum! We are thrilled to hear that the platform not only met but exceeded your expectations, providing you with the deep insights that have already begun to impact your business positively. It’s gratifying to know that the real-time data and competitor analysis have given you a competitive edge in your industry.

We're particularly pleased to hear about the increase in leads and conversions resulting from the actionable recommendations our platform offers. Our team works hard to ensure that the data we provide is not only comprehensive but also immediately applicable to your business strategies.

We appreciate your initial skepticism and are even more grateful that Osum has been able to demonstrate its value to you. Your feedback motivates us to continue enhancing our services and ensuring that our users can always expect to receive cutting-edge market insights.

Should you have any suggestions or need further assistance to maximize your use of the platform, please do not hesitate to reach out. We look forward to continuing to support your business’s growth and success!

Réponse de Osum

25 avr. 2024

Thank you for your glowing review and for sharing your experience with Osum! We are delighted to hear that our platform stands out in terms of detail and accuracy compared to other market research tools you've tried. It's fantastic to know that the SWOT analysis has been particularly helpful in identifying growth opportunities for your business, and that our buyer personas have enabled you to fine-tune your marketing strategies more effectively.

Your feedback is incredibly valuable as it reinforces our commitment to providing top-tier market research tools that can serve as a "secret weapon" for our users. We’re glad that Osum is playing a crucial role in your strategic planning and marketing efforts.

We aim to keep delivering actionable insights that can significantly impact your business's success. If there are any other features or data insights that would enhance your experience further, please let us know. We are here to support your ongoing growth and success in every way we can!

Réponse de Osum

Actualisé le 9 mai 2024

UPDATE (2):
Hi Peter, thank you for your honest feedback. We've listened and made significant updates to our sign-up process. Now, the 7-day trial is prominently featured, and the option to skip the trial for immediate subscription is clearly outlined as a secondary option.

We're confident these changes will prevent any further confusion. As a token of our appreciation for your feedback and to make up for the inconvenience, we’re offering you a complimentary month of access to Osum. Please connect with us via the support chat on our website when you're ready to claim it. Thank you for helping us improve!

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SUMMARY UPDATE (1): As per the pricing page on https://osum.com/pricing the 7 day trial is available exclusively for our monthly Pro and Expert plans. However, a 7 day trial is not available for the monthly Business plan or any annual plans. This user signed up for a Business plan where on the checkout it explicitly states they are to be billed immediately.

Despite that, in case of any mistakes, we offer a generous refund policy: Refunds can be requested within 7 days post-trial (in case a user forgot to cancel) or from the start of a subscription without a trial, provided usage does not exceed 3 reports viewed or any PDF exports.

This user used significant account resources (more than 3 reports or any PDF exports) therefore was no longer eligible for a refund. User also makes a contradictory claim: Supposedly we did not reply, when in fact the records show there was a reply, which he confirmed in his review - that he was not eligible for a refund.

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Hi Peter,

Thank you for your feedback, and I’m sorry to hear about your frustration. I want to assure you that we take your concerns seriously.

Upon reviewing your issue, I can confirm that we responded to your queries within a few hours on the same day you reached out. In fact our typical response time is 30-60 minutes. We strive to provide timely and effective support, and our chat logs reflect our commitment to this.

Regarding the billing, we aim for transparency in our pricing and plan differences, as detailed on our detailed FAQ on https://osum.com/pricing#faq

As explained in our chat, the 'Try Now' option is available for our Pro and Expert Monthly plans, designed for a trial experience without immediate charges. Other plans, such as the Business Monthly and all Annual plans, are standard subscriptions without a trial, which is clearly indicated on our pricing page.

Furthermore, even if you started a subscription without a trial, we still offer fair refund options within the first 7 days for customers if they did not exceed the typical trial limits of 3 reports or any PDF exports. You exceeded these limits.

As you were offered in our chat, I’d be happy to extend this to you again. We can reactivate your access and add an extra month at no additional cost to you as a gesture of goodwill. Just let me know in our chat and will be happy to activate it for you immediately upon confirmation.

Réponse de Osum

25 avr. 2024

Thank you so much for your positive review and for highlighting the time-saving benefits of using Osum for your market research needs. We're delighted to hear that our tool has been a game-changer for your business, providing you with quick access to detailed insights and competitor data. It's our aim to support small business owners like yourself by offering efficient and accurate market analysis that helps you stay ahead in your industry.

We appreciate you sharing how Osum has been able to replace the need for costly analysts and how it keeps you updated with the latest information, eliminating reliance on outdated data. This feedback is invaluable as we continue to refine our services and ensure we meet the needs of our users.

If there are any additional features or specific types of data that would further assist you in your business, please do not hesitate to reach out. We are always looking for ways to enhance our offerings and make our tool even more beneficial for entrepreneurs and business owners. Thank you again for choosing Osum and for your recommendation!

Réponse de Osum

25 avr. 2024

Thank you for your enthusiastic review and for sharing how Osum has transformed your market research process! We're thrilled to hear that our platform feels like having a team of analysts at your fingertips and that it has made your decision-making process more efficient. It's great to know that you've noticed a significant improvement in your business performance since using Osum.

We appreciate your high recommendation and are glad that our instant, up-to-date insights and analyses have been so beneficial for you. We aim to continue providing a service that not only meets but exceeds your expectations, helping you stay ahead in your market.

If there's anything more we can do to enhance your experience or if there are specific insights you're looking for that could further support your business, please let us know. We're here to help you continue to achieve great results!

Réponse de Osum

Actualisé le 25 avr. 2024

Thank you for taking the time to review Osum and sharing your experience. We’re sorry to hear that the industry classification did not accurately reflect the company you were researching. Accuracy is a priority for us, and we continually work to enhance the precision of our data analysis to prevent such issues.

It’s encouraging to hear that you found our platform easy to use. We are dedicated to maintaining simplicity in our interface while working diligently to improve the depth and relevance of our market insights. Your feedback is crucial in this process.

We understand that the value we aim to provide must align closely with our users' expectations and needs, particularly when it comes to the cost of our service. We take your concerns seriously and are actively working on refining our algorithms to ensure more accurate industry matching and tailored analysis.

We hope you will consider Osum again in the future, perhaps revisiting us as we implement improvements and continue to update our service offerings. If there are specific features or types of analysis that would be more useful to you, please let us know. We are here to help and improve your experience wherever possible.

Réponse de Osum

25 avr. 2024

Osum is a powerful tool that delivers instant deep-dive market research reports on any product or business. Osum can do this for emerging companies, products, and market trends.

It provides valuable insights to save you time on research and analysis, allowing you to make well-informed decisions. Osum can help your growth by giving you insights into your competitors, customers, opportunities, and strategies.

Simply search with Osum and get a complete market research report within seconds.

Osum leverages a variety of proprietary sources which are reviewed, improved and updated regularly. We have designed advanced AI algorithms to process and interpret the data to generate reports that are easy to understand and use.

Osum’s market research is based on real-time and historical data from millions of websites and online platforms to provide insights on the latest trends and changes in the market.

Osum sources the most recent data within seconds and generates reports you can easily understand and use to improve your product development and growth strategies.

The Osum AI market research software is built to be very intuitive and does not require documentation or tutorials. We have built solutions for your evaluation directly into the site so there are three ways to sample what Osum has to offer before starting your plan.

1: There is a demo video on the top of the home page at https://osum.com

2: There is an interactive sample report lower down on the home page at https://osum.com/#sample

3: Visit https://osum.com/pricing where you can hover over the rows in the table to peek at sample section previews.

You are welcome to try Osum now for 7 days to explore real reports based on custom searches and experience Osum tailored to your goals.