I had a car woth otto a black tesla model Y and someone made a false claim ..but this guy name KAFIL he very professionally had to deal with this lady ..im very impressed ..and let me tell you someth... Voir plus
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Lisez les avis des autres
I had an issue recently and reached out to the Claims Department, where I was assisted by Kafil Mirza. Kafil was extremely helpful, professional, and patient throughout the entire process. He guided m... Voir plus
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Abdullah has been amazing by showing his professionalism to me. I really appreciate him tremendously. Very helping full throughout the time I was with him by going through step by step with my questi... Voir plus
L'entreprise a répondu
Guys before you joining this company think twice make sure you do your research,?! Customer service 👎🏻 payment team 👎🏻 communication👎🏻 answering email👎🏻 the only love money and if you behind... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Otto Car
Écrit par l'entreprise
Rent 2 Buy +
PCO Car Hire
Part-Exchange
PCO blog
About us
Our hubs
About Otto Car
Otto provides more than a car. We are London’s largest community of PCO drivers.
We have helped more than 20,000 people get on the road and earning since 2015. From renting to owning a PCO car, we're here to help the private hire community.
Otto Car | Join the family
Écrit par l'entreprise
- Otto provides more than a car. We are London’s largest community of PCO drivers.
- Through our popular PCO Car Hire and Rent 2 Buy + schemes, we're helped thousands of private hire drivers in London get on the road. There's no credit check and we have a range of electric and hybrid PCO cars.
No Credit Check
Open to all PCO drivers
Bad credit history? This isn't a problem. Here at Otto Car we're more interested in your present than your past.
Coordonnées de contact
192 Goldhawk Rd, W12 9NS, London, Royaume-Uni
- 02087407444
- info@ottocar.co.uk
- ottocar.co.uk
4,3
Excellent
3 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
ABDULLAH from otto car shepherds bush…
ABDULLAH from otto car shepherds bush hub really offered great customer service for pco car hire , 100 % recommended . very polite and high customer service skills.
23 septembre 2026
Avis spontané
Réponse de Otto Car
Thank you for the excellent feedback! We’re really pleased to hear you received polite, professional and high-quality customer service during your visit. We truly appreciate your recommendation and support.
Otto car is very reliable
Otto car is very reliable , and service is great ,and the service team is amazing and hard working . And i give MR. VASANT 5 STAR . He was very helpful person.
Kind regards.
SUNNY.
22 septembre 2026
Avis spontané
Réponse de Otto Car
Thank you for the fantastic review! We’re really pleased to hear you’ve found Otto Car reliable and have received great service from the team. We truly appreciate your kind words and fives star feedback.
Abdullah is very polite and…
Abdullah is very polite and undersndable person. I have visited Otto car for the first time and he helped me every single step with smile and respect. If there was more than 5 star I would give him with out hesitation. Thanks Abdullah for your help again
17 septembre 2026
Avis spontané
Réponse de Otto Car
Thank you for such a wonderful review! We’re delighted to hear your first visit was such a positive experience and that you were supported every step of the way with patience, respect and a smile. Your kind words and five-star feedback are greatly appreciated!
Fantastic service from Abu
Fantastic service from Abu. Did everything to make sure I leave with a car on the same day. All in less than an hour. Outstanding. Thank you very much!
17 septembre 2026
Avis spontané
Réponse de Otto Car
Thank you for the fantastic feedback! We’re really pleased to hear the team made the process quick and smooth and helped get you on the road the same day. We really appreciate your kind words and support!
The team at Otto have been amazing
The team at Otto have been amazing. Especially Abu and Abdul. I have been with the company for over 12 years because of guys like them. Always willing to go above and beyond helping with all my queries. Special recommendations to these two Abu and Abdul.
17 septembre 2026
Avis spontané
Réponse de Otto Car
Thank you for such a fantastic review and for being with us for so many years. We’re delighted to hear that you’ve consistently received helpful and supportive service, and that the team has continued to go above and beyond with your queries. We really appreciate your loyalty and kind words.
Abu was very helpful
Abu was very helpful!
Sorted out a very stressful situation for me. Give him a pay rise!!
17 septembre 2026
Avis spontané
Réponse de Otto Car
Thank you for the great review! We’re really pleased to hear the team was able to help resolve a stressful situation and make things easier for you. We really appreciate your feedback and support!
Réponse de Otto Car
Thank you for the lovely feedback! We’re pleased to hear you found the service friendly, helpful and supportive. We really appreciate you taking the time to leave a review.
Guys before you joining this company…
Guys before you joining this company think twice make sure you do your research,?! Customer service 👎🏻 payment team 👎🏻 communication👎🏻 answering email👎🏻 the only love money and if you behind your payment for any circumstances they don’t even contact you, what they do now they block your uber account and make you jobless,! So guys think 5 times even🙌🏼🙌🏼
16 septembre 2026
Avis spontané
Réponse de Otto Car
Thank you for your review. We have not been able to identify you, or the name used on this review, as being linked to an account with us.
We would like the opportunity to look into the concerns you have raised. Please respond to our information request or contact us directly at complaints@ottocar.co.uk with your account details so that we can investigate this further.
Great service from Abu Khan
Great service from Abu Khan.Very helpful make my car collection smooth.Excellent customer service and a great ambassador for Otto Car
16 septembre 2026
Avis spontané
Réponse de Otto Car
Thank you for the brilliant feedback! We’re really pleased to hear your vehicle collection was smooth and that you received such helpful and excellent customer service. We really appreciate your kind words and support.
Very fast and clear
Very fast and clear. Abdullah explained everything very professional
15 septembre 2026
Avis spontané
Réponse de Otto Car
Thank you for the great feedback! We’re pleased to hear everything was explained clearly and professionally, and that you received a fast and efficient service. We really appreciate your review.
Excellent Service
Mark has been absolutely brilliant throughout. He is always very kind, helpful, and available whenever I need assistance. He has helped me resolve several different issues with my car and has always gone the extra mile to find a solution.
I really appreciate his professionalism, patience, and willingness to help. It’s reassuring to know that you can rely on someone like Mark when you have an issue. Highly recommended!
14 septembre 2026
Avis spontané
Réponse de Otto Car
Thank you for the fantastic review! We’re delighted to hear you’ve consistently received kind, helpful and professional support whenever you’ve needed assistance. It’s great to know that the team has been able to help resolve a number of issues and go the extra mile to find solutions. We really appreciate your recommendation!
I was served by Abu today at the…
I was served by Abu today at the Streatham branch when collecting my vehicle. I want to say he has excellent patience and demeanour with my situation. I am Deaf and need time when being dealt with. He was patient and understand. He was helpful and professional. He explained everything to me clearly and still gave me additional advice as I am a new private hire driver. Definitely would recommend him to anyone.
14 septembre 2026
Avis spontané
Réponse de Otto Car
Thank you for taking the time to leave such a thoughtful review. We’re really pleased to hear that you felt supported, understood and given the time you needed throughout your visit. Providing clear, patient and professional service is incredibly important to us, especially when helping new private hire drivers get started. We really appreciate your recommendation and wish you all the best on the road!
Réponse de Otto Car
Thank you for the great review! We’re pleased to hear you had a smooth experience and received helpful service. We really appreciate your feedback.
I have great costumer service and very…
I have great costumer service and very fast help full I like to say thank you to Abdalla
11 septembre 2026
Avis spontané
Réponse de Otto Car
Thank you for your lovely review! We’re pleased we were able to help you quickly and provide such great service. We’ll be sure to pass on your kind words to him.
Réponse de Otto Car
Thank you for your kind words! We’re glad we could help and appreciate you taking the time to leave a review.
This is an absolute joke of a company
This is an absolute joke of a company, hired a vehicle short term on a part time basis, vehicle had its MOT and Vehicle inspection due during this period.
As I was on an allowance of 400 weekly, this was part time basis, to take the car to one of their test centres which are in London and me being in Luton they said to me that it will be deducted from my weekly allowance.
They said get it done locally and we will reimburse you the amount which was £50. Now they are saying we only give up to £40 if you had it done from another garage.
It’s taken about 20 calls to get my deposit back and 3 weeks of going back and forth.
You will be making the biggest mistake for taking a vehicle off them believe me when I say that and you’ll be thanking me later
10 septembre 2026
Avis spontané
Réponse de Otto Car
We’re sorry to hear about the difficulties you’ve described. We would like to review this matter further, but we’re unable to identify your account from the information in your review.
We’ve requested more information through Trustpilot. If you prefer, you can email complaints@ottocar.co.uk with your agreement number or vehicle registration so we can locate your account and investigate your concerns.
Otto car is wonderfully BAD AT TAKING CARE OF ITS CUSTOMERS…
Otto car pricing is wonderfully competitive and good value BUT that is where the plaudits end ..
I have a damaged boot glass that I can only contact service through email that has me in a 48 HR queue before a response. When they eventually did respond the email TOLD ME THE SITUATION WAS RESOLVED???? Any news there queries should be emailed no doubt for another 48hr response to their lack of response and action on the initial broken book glass. I am losing money over this issue as a Bolt driver and there is no doubt there will be NO DELAY WHEN OTTO ASK FOR THEIR HIRE FEE FOR THE WEEK..
Another time before the MG I got had an electrical fault on a Sunday around 1am and no one answered the Emergency Service until after 5am then taking 1hr 30 min to get to me.
Basically... GO ELSEWHERE FOR A BETTER SERVICE BECAUSE THATS HOW THEY ROPE YOU IN FROM THE CHEAP PRICING.
6 septembre 2026
Avis spontané
Réponse de Otto Car
We’re sorry you’ve been left feeling let down.
We’d like to look into what happened, but we can’t identify your account from this review. We’ve requested more information through Trustpilot, or if you prefer, you can email complaints@ottocar.co.uk with your agreement number or vehicle registration so we can follow this up.
Ash..
Ash , always professional and very helpful. Happy to be served by him again. Thank you so much
7 septembre 2026
Avis spontané
Réponse de Otto Car
Thank you for your lovely feedback! It’s great to hear you’ve had another positive experience with us. We’ll be sure to pass your thanks on to the team.
Great experience with Abdullah.
Great experience with Abdullah.
Very professional service.
I am very happy with car.
Thank you guys at Otto in Shepherds bush.
7 septembre 2026
Avis spontané
Réponse de Otto Car
Thank you for your kind words! We’re so pleased you’re happy with your car and enjoyed your experience at Shepherd’s Bush. We’ll pass your thanks on to the team.
Very bad customer service
Very bad customer service, was ill for a few weeks, asked for some leeway, but nope. No one to talk to in credit department. Just automated messages on WhatsApp. Zero help and very unclear.
3 septembre 2026
Avis spontané
Réponse de Otto Car
We’re sorry to hear you’ve been unwell. We’d like to look into your concerns, but we can’t identify your account from this review.
We’ve requested more information through Trustpilot. If you prefer, please email complaints@ottocar.co.uk with your agreement number or vehicle registration so we can review this with you.
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