Received a bed and headboard from this company. Price was good, but headboard had a missing button. Tried phoning, but phone went dead after about 30 minutes of waiting. I sent several emails. N... Voir plus
ottomanbedstore.co.uk
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Lisez les avis des autres
I ordered a Classic Ottoman Divan Bed Set. The bed base was delivered first, but the headboard was missing. I contacted the company and after some delay the headboard was delivered and the order... Voir plus
Absolutely fantastic service and product!!! Ordered a double bed, with floor standing headboard and mattress at 10.45am got a callback 10minutes later saying bed was being made and will be delivered s... Voir plus
⭐️⭐️⭐️⭐️⭐️ Absolutely Incredible Beds! I couldn’t be happier with my new bed. From the moment I laid down, I could tell this was next-level comfort. The craftsmanship is excellent—sturdy, suppo... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de lits
- aussi dans
- Magasin de matelas
Coordonnées de contact
Royaume-Uni
- ottomanbedstore.co.uk
Réponse de ottomanbedstore.co.uk
Hello Linda,
Thank you for your review! We're glad to hear the size was perfect, the fit was just right, and that you're pleased with the thickness of the mattress.
Kind regards,
Megan
#OBS2530- STILL waiting for my refund, very concerned.
Ordered an item- #OBS2530. I cancelled the item straight away as I found another ottoman more suitable elsewhere. Customer service acknowledged my cancellation and said I would be refunded. I've been waiting for 36 days to receive my refund of £200 back. I've sent several emails to chase up, which have all been ignored. Getting quite concerned now and may have to contact my bank and ombudsman.
12 octobre 2025
Avis spontané
Réponse de ottomanbedstore.co.uk
Hello Laura,
Thank you for taking the time to send in your feedback. I can confirm that our Accounts Team has processed your refund, and I have sent you an email confirmation. Please let me know if there is anything else I can assist you with.
Kind regards,
Megan
3-10 days is a false promise
Im still awaiting the mattress ! Delivered base and wrong mattress, contacted same day as now just have a random base which sits in the open position as it needs the mattress to keep the hydrolic system closed. Frustrated seeing they now offering an extra 20% off for new orders. With the 3-10 day promise and i'm now on day 22 with great communication but sadly no sence of urgency. OMG I should have read Trustpilot B4 my purchase, looks like it's a bit of a pattern. Just want a refund for my mattress now ASAP, so I can purchase another, my Grandson has waited long enough now for a sleepover.
Order #OBS2723 my partner is from Yorkshire and if no refund by return, he will be making a visit to your factory to sort this.
25 octobre 2025
Avis spontané
Réponse de ottomanbedstore.co.uk
Hello Jacqueline,
Thank you for taking the time to send in your feedback. I’m sorry to hear about the ongoing issues with your order and the frustration this has caused, especially after receiving the wrong mattress and being left with a base that can’t be used. I fully understand how disappointing this is, particularly with the delays.
I have now chased this urgently with our Operations Manager and requested an immediate update regarding your refund for order #OBS2723. I completely understand your wish to resolve this quickly so that your Grandson can finally have his sleepover, and I want to reassure you that we are treating this as a priority.
I’m very sorry for the inconvenience and the lack of urgency you’ve experienced. I would really appreciate the opportunity to put this right for you as quickly as possible.
Kind regards,
Megan
Still no mattress after 14 days.
OBS2793. Still no mattress after more than 14 working days.
A customer service called Megan replied me and said they will catch the delivery up for me, but it has been 14 days no clue that the mattress will arrive. I would like to have a full refund and I sent an email to them about this request today. I wish this could be handled well for the refund. I cant afford to lose the £479.
Updated: OBS2793. Ashley, may I ask if you could email me or call me for a reply about whether you have a delivery arrangement soon or you could give me a full refund and how long would the refund take please? I have to plan ahead.
15 novembre 2025
Avis spontané
Réponse de ottomanbedstore.co.uk
Hello Tin,
Thank you for taking the time to send in your feedback. I’m sorry that you’ve been waiting without getting an update on your mattress delivery. I fully understand how frustrating this must be.
I have now chased this with our Operations Manager and requested an urgent update regarding both the delivery status and your refund request. I completely understand your concern about the £479, and I want to reassure you that we will handle this properly.
I’m very sorry for the inconvenience caused, and I would really appreciate the opportunity to put this right for you.
Kind regards,
Ashley
Ottoman storage box
Delivered quickly and as advised. Very pleased with the quality of my ottoman. Would recommend. Thank you. Happy customer.
24 octobre 2025
Avis spontané
Réponse de ottomanbedstore.co.uk
Hello Sally,
Thank you so much for your lovely feedback! We’re delighted to hear your ottoman was delivered quickly and that you’re pleased with the quality. We really appreciate the recommendation. Thanks again for choosing us , we’re happy to have you as a customer!
Kind regards,
Megan
Réponse de ottomanbedstore.co.uk
Hello Karen,
Thank you for taking the time to leave us a 5-star review! We’re so pleased to hear your order was delivered quickly. We really appreciate your support!
Kind regards,
Megan
Great made to order ottoman
Ordered an ottoman for the end of the bed. Great choice in both size and material, so made to order and was delivered within a couple of weeks. Great to support a UK based business.
12 novembre 2025
Avis spontané
Réponse de ottomanbedstore.co.uk
Hello Paul,
Thank you so much for your lovely feedback! We're delighted to hear the ottoman fits perfectly and that you’re happy with the quality and material. It means a lot to us that you chose to support a UK-based business.
Kind regards,
Megan
Missing Refund
Initially I thought great they've been really helpful.
Fast forward after the bed had to go back nothing wrong with it I might add. Try getting your money back. Several emails and promises still no sign of payment 7 weeks now and I'm still waiting what a disgrace
26 septembre 2025
Avis spontané
Réponse de ottomanbedstore.co.uk
Hi Gnome,
Thank you for your feedback. I’m really sorry to hear about the delay in your refund, that’s certainly not the experience we want for our customers.
Could you please provide your order number so I can look into this for you? I’ve been unable to locate your details under your name, but I’d be happy to get this resolved as soon as possible once I have that information.
Kind regards,
Megan
Quality storage solution.
Exactly what I wanted for storage in a bedroom. Beautiful quality and very spacious. Recommend.
15 octobre 2025
Avis spontané
Réponse de ottomanbedstore.co.uk
Hello Janet,
Thank you so much for your lovely feedback! We're delighted to hear that you’re happy with the quality and storage space, it’s great to know the item fits your bedroom perfectly.
We really appreciate your recommendation!
Kind regards,
Megan
The quality and the look of the Ottoman…
The quality and the look of the Ottoman storage chest I bought is wonderful. Very happy with it. The delivery was a bit slower than I thought but no complaints. Patience is a virtue.
30 octobre 2025
Avis spontané
Réponse de ottomanbedstore.co.uk
Hello Cath,
Thank you so much for your kind feedback! We’re delighted to hear that you’re pleased with the quality and look of your Ottoman storage chest.
We really appreciate your patience with the delivery and are glad it arrived safely. Enjoy your new piece!
Kind regards,
Megan
Fantastic bed would definitely buy again
Fantastic bed would definitely buy again
29 octobre 2025
Avis spontané
Réponse de ottomanbedstore.co.uk
Hello Mrs T I Hoey,
Thank you so much for your lovely feedback! We’re delighted to hear that you’re happy with the quality and look of your Ottoman storage chest.
We really appreciate your patience regarding the delivery and are glad it arrived safely. Enjoy your new purchase!
Kind regards,
Megan
Great product and excellent customer…
Great product and excellent customer service also very good delivery team.
27 octobre 2025
Avis spontané
Réponse de ottomanbedstore.co.uk
Hello Predescu,
Thank you so much for your feedback! We’re thrilled to hear you’re happy with the product, our customer service, and the delivery team.
Kind regards,
Megan
Must be fake company in delivery time…
Must be fake company in delivery time never trust. Few times call they said next delivery it’s yours all day waiting nobody come and delivery. They give delivery slot 10 morning to 1 pm waiting 5pm still nobody come or nobody even answer. Don’t buy anything
7 novembre 2025
Avis spontané
Réponse de ottomanbedstore.co.uk
Hello Yunus,
Thank you for your feedback.
I can see that your order was delivered later that day. I do apologise that the delivery was running behind schedule and that the couriers did not get in touch to update you, they certainly should have informed you of the delay.
I also tried to call but unfortunately couldn’t get through. I’ve passed your feedback on to the couriers’ management team, as they should have contacted you regarding the delay.
We really appreciate you taking the time to share your experience, and I’ll ensure this is followed up to help improve our service.
Kind regards,
Megan
The mattress is exactly what we wanted
The mattress is exactly what we wanted. Really comfortable for larger and smaller people alike. My husband is large and i am petite. Will definately get another one in future for our spare bed. My only issue was that the delivery men would not take it to the room that it was meant to go to only into the house.
25 octobre 2025
Avis spontané
Réponse de ottomanbedstore.co.uk
Thank you so much for your kind feedback! Hello Samantha,
We’re delighted to hear that you’re both enjoying the comfort of your new mattress and that it suits your needs so well. We’re sorry to hear about the delivery issue and appreciate you bringing it to our attention, we’ll be sure to look into this to help improve our service in the future. We look forward to helping you again when you’re ready for your next mattress!
Kind regards,
Megan
Excellent quality
Excellent quality, very comfy, as described, delivery fautless
23 octobre 2025
Avis spontané
Réponse de ottomanbedstore.co.uk
Hello Nicky,
Thank you so much for your kind words! We're delighted to hear you’re happy with the quality, comfort, and service. We really appreciate your support and hope to serve you again soon.
Kind regards,
Megan
I bought a bed and matching ottoman…
I bought a bed and matching ottoman from OBS.
The bed arrived without the box. No real issue, I contacted them and got a different delivery date, however, I stayed home from work to receive my box and it never arrived. I got another date… stayed home…. Nothing g arrived! Finally it arrived but was the wrong colour! I didn’t want to have multiple failed collections and deliveries again so I accepted a compensation amount to keep the wrong colour box.
Except the compensation didn’t arrive!! A month later I started emailing and calling to be told “ we’ll send it today” it still never came! I finally threatened escalation 3 months after my original delivery to be told, we’ll increase the compensation.
Still nothing!!
Finally today I get promised the original amount of compensation, no increased amount, but I wait with bated breath for it to arrive!
In summary the items are not bad, but the service from delivery to after sales is truly terrible!
4 novembre 2025
Avis spontané
Réponse de ottomanbedstore.co.uk
Hello Dan,
Thank you for taking the time to share your feedback. I’m very sorry to hear about your experience, this is certainly not the level of service we aim to provide. I can confirm that your compensation was processed with our accounts team yesterday. Please note that it can take up to 3 working days to appear in your account, depending on who you bank with.
Please feel free to reach out to us directly if there is anything else I can assist you with on info@theottomanbedstore.co.uk
Kind regards,
Megan
Delivery great. Superb customer service.
The communication before delivery was superb and the two guys who delivered the bed were so respectful and kind. There were no instructions with the bed which would have been helpful. The covering has a slight rip and the bottom of the Ottoman has scratches which won’t be seen but nevertheless, I know they’re there. The handles to lift the Ottoman have sharp staples all around the opening so I have had to hammer them in to stop them sticking into my fingers when I use the handles.
Update. - I was contacted by Ottoman bed store and the customer service has been superb. They went above and beyond to fix the issues and I couldn’t have asked for a better outcome. Thank you!
2 novembre 2025
Avis spontané
Réponse de ottomanbedstore.co.uk
Hello Sharon,
Thank you so much for your 4-star review and for your kind comments about our delivery team, we really appreciate it.
I’m sorry to hear about the issues with your bed and headboard. We’d be happy to get this resolved for you. Please could you send some images showing the areas of concern, particularly how the headboard fits, to info@ottomanbedstore.co.uk
Once received, we’ll review everything and arrange a suitable solution for you as quickly as possible.
Kind regards,
Megan
Quality Products and Super Value
I was a little sceptical when ordering, having read some other reviews, but my experience ordering two beds with mattresses and headboards was excellent. The quality is very good; the finish and materials are impressive. The ottoman beds are particularly well-made, with boards underneath, unlike others which just have material or the floor. I really love the beds and headboards, and the mattresses are deep and excellent value.
The only small drawback was that I would have preferred a bit more notice of delivery. Although the delivery was booked within the lead times provided, we were only advised the day before. That said, the company was very accommodating when approached and ensured the delivery fit within the timeframe we needed, as we were due to go away that day.
I wouldn’t hesitate to use this company.
24 octobre 2025
Avis spontané
Réponse de ottomanbedstore.co.uk
Hello Julie,
Thank you so much for taking the time to share your lovely feedback. We’re delighted to hear that you’re so pleased with your beds, headboards, and mattresses, and that you found the quality and craftsmanship impressive. It’s great to know you’re happy with the ottoman design and overall value.
We also appreciate your comments regarding delivery notice, your feedback is very helpful, and we’ll certainly look into ways to improve communication and provide more advance notice in the future.
It’s wonderful to hear that everything worked out smoothly in the end, and we truly appreciate your recommendation. Thank you again for choosing us. We hope you continue to enjoy your new beds!
Kind regards,
Megan
Great price and quality
Great price, great bed already assembled which was amazing as I was worrying about building it. Friendly delivery drivers and had my bed delivered 7 days after I ordered it 😁
22 octobre 2025
Avis spontané
Réponse de ottomanbedstore.co.uk
Hello Melissa,
Thank you so much for your lovely feedback! We’re delighted to hear that you’re happy with your new bed and that the quick delivery and assembly made things easier for you.
It’s great to know our delivery team made a good impression too, we’ll be sure to pass your kind words on to them.
Enjoy your new bed, and thank you again for choosing us!
Kind regards,
Megan
The drivers were very professional and…
The drivers were very professional and put the bed together . The bed is so comfortable and easy to
Open
24 octobre 2025
Avis spontané
Réponse de ottomanbedstore.co.uk
Hello Anne,
Thank you so much for your lovely feedback! We’re delighted to hear that you’re happy with your new bed and found it comfortable and easy to use. It’s also great to know our delivery team provided a professional service and assembled everything for you.
We really appreciate you taking the time to share your experience.
Kind regards,
Megan
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