Received a bed and headboard from this company. Price was good, but headboard had a missing button. Tried phoning, but phone went dead after about 30 minutes of waiting. I sent several emails. N... Voir plus
ottomanbedstore.co.uk
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Lisez les avis des autres
I ordered a Classic Ottoman Divan Bed Set. The bed base was delivered first, but the headboard was missing. I contacted the company and after some delay the headboard was delivered and the order... Voir plus
Absolutely fantastic service and product!!! Ordered a double bed, with floor standing headboard and mattress at 10.45am got a callback 10minutes later saying bed was being made and will be delivered s... Voir plus
⭐️⭐️⭐️⭐️⭐️ Absolutely Incredible Beds! I couldn’t be happier with my new bed. From the moment I laid down, I could tell this was next-level comfort. The craftsmanship is excellent—sturdy, suppo... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de lits
- aussi dans
- Magasin de matelas
Coordonnées de contact
Royaume-Uni
- ottomanbedstore.co.uk
Great service and we love the new…
Great service and we love the new ottoman. Lovely quality and looks perfect.
2 octobre 2025
Avis spontané
Réponse de ottomanbedstore.co.uk
Hello Emma,
Thank you so much for your wonderful feedback! I’m delighted to hear you love your new ottoman and that you’re happy with the quality and service.
If you ever need anything else, please don’t hesitate to reach out.
Kind regards,
Megan
The bed arrived exactly when expected
The bed arrived exactly when expected. Two men kindly brought it upstairs. It was easy to put together.
A lovely sturdy ottoman bed.
Great value.
12 septembre 2025
Avis spontané
Réponse de ottomanbedstore.co.uk
Hello Sue,
Thank you so much for your wonderful feedback! I’m delighted to hear the bed arrived on time and that the delivery team were helpful. It’s great to know the assembly was straightforward and that you’re pleased with the sturdiness and value of your ottoman bed.
If you need anything else, just let us know!
Kind regards,
Megan
Absolutely horrendous
Absolutely horrendous. Turned up with marks all over it (it’s ivory) chip board exposed inside, dirty inside and marks and the handle wasn’t even attempted to be made properly with the scissor marks and raw marks still visible. It’s a scam, I’ve been trying to get a refund for a week now and to get this monstrosity out of my house.
4 octobre 2025
Avis spontané
Réponse de ottomanbedstore.co.uk
Hello Victoria,
Thank you for your feedback, and I’m very sorry to hear about your experience.
The couriers are currently routed to collect your order tomorrow. Once the item has been received back with us, we will process your refund promptly.
We appreciate your patience, and if you have any further questions in the meantime, please don’t hesitate to get in touch.
Best regards,
Megan
Of I could give negative stars I would
Of I could give negative stars I would! The left hand doesn't know what the right hand is doing. The people in the office are absolutely incompetent at there jobs! Avoid this business at all costs! I have been trying to resolve a problem for 3 months now and 3 deli erys of the wrong replacement one no show delivery and a replacement to that was worse then the damaged original. And the problem still not resolvedn
2 octobre 2025
Avis spontané
Réponse de ottomanbedstore.co.uk
Hello Michael,
Thank you for taking the time to share your feedback. I’m sorry to hear about your experience and completely understand your frustration.
We’ve raised a collection request with the couriers, and they will be in touch shortly to arrange a weekend collection as requested. We’re working to ensure this is handled as smoothly as possible moving forward.
Once the collection is confirmed and completed, we’ll proceed with the next steps to bring this matter to a proper resolution.
We sincerely apologise for the inconvenience caused and appreciate your continued patience.
Kind regards,
Megan
Great New headboard!
I'm more than pleased eith my headboard. It's lovely. Good price, friendly service and helpful delivery. Thankyou
18 septembre 2025
Avis spontané
Réponse de ottomanbedstore.co.uk
Hello Linda,
Thank you so much for your kind words, we're absolutely delighted to hear that you're pleased with your headboard!
It’s great to know that you found both the product and service to your satisfaction. We’ll be sure to pass on your lovely feedback to our team and delivery partners.
Thanks again for choosing us, and we hope you enjoy your new headboard for years to come!
Kind regards,
Megan
Lovely ottoman
Lovely ottoman. Good quality and looks great! Prompt, friendly delivery.
25 septembre 2025
Avis spontané
Réponse de ottomanbedstore.co.uk
Hello Emma,
Thank you so much for your lovely feedback!
We’re so pleased to hear that you’re happy with your ottoman and that the delivery went smoothly. It’s always great to know our products and service are appreciated.
If you ever need anything else, please don’t hesitate to get in touch.
Kind regards,
Megan
I have contacted the ottoman bed store…
I have contacted the ottoman bed store now for two days to get a resolution for receiving awful delivery & a mattress that definitely is not medium firm support. Megan promised to call me back tonight before she went home to sort this out. But no call back I’m sat here more annoyed now that not only am I being told I will be charged for a courier to collect the mattress but not even the courtesy to call me back when promised. I want a full refund. How can I be charged when the delivery drivers ripped the protective cover & my husband had to help them for 20 mins as they couldn’t lift it up my stairs.
26 septembre 2025
Avis spontané
Réponse de ottomanbedstore.co.uk
Hello,
Thank you for taking the time to send in your feedback. I’m glad we were able to resolve the issue today.
If there is anything else I can assist you with between now and when your mattress is collected, please don’t hesitate to let me know.
Kind regards,
Ashely
Zanda ottoman storage box
Although it took more time to arrive than stated, customer service was great, my ottoman storage box eventually came, two guys delivered it in the room and it is what I needed. It's sturdy, and holds loads of stuff.
Great service
20 septembre 2025
Avis spontané
Réponse de ottomanbedstore.co.uk
Hello Mimi,
Thank you for your kind feedback!
We're glad to hear you're happy with your ottoman storage box and that it's proving useful. We really appreciate your patience with the delay, and it's great to know our customer service team and delivery partners were able to support you along the way.
If you need anything else in the future, feel free to reach out.
Kind regards,
Megan
Delivered on time and to schedule but…
Delivered on time and to schedule but poor finish to the under-side of the raised mattress platform (black frame covering sheet poorly fitted and stapled askew. Also, headboard mounting struts very poor quality and finish - one broke whilst adjusting the other. They look like they were made from recycled pallet wood!
30 août 2025
Avis spontané
Réponse de ottomanbedstore.co.uk
Hello David,
Thank you for your feedback, and I’m very sorry to hear about the issues with the finish of your mattress platform and the headboard mounting struts.
We strive to ensure the highest quality in both our products and workmanship, so it’s disappointing to learn that this was not your experience. I’ve passed your comments on to our quality control and manufacturing teams to investigate further.
Thank you for bringing this to our attention, and we appreciate your patience as we work to make this right.
Kind regards,
Megan
Very friendly delivery people
Very friendly delivery people. They very very helpful and careful with the products
5 septembre 2025
Avis spontané
Réponse de ottomanbedstore.co.uk
Hello Sharon,
Thank you for your lovely feedback!
We’re so pleased to hear that the delivery team were friendly, helpful, and took great care with your items. I’ll be sure to pass your kind comments on to them.
If there’s anything else we can help you with, please don’t hesitate to get in touch.
Kind regards,
Megan
Even better than hoped for bed
Even better than hoped for bed. Made to our spec, turned up great. Thank you
8 septembre 2025
Avis spontané
Réponse de ottomanbedstore.co.uk
Hello Martin,
Thank you so much for your kind words!
We’re happy to hear that the bed turned out even better than you’d hoped and that everything met your specifications. It’s always a pleasure to deliver exactly what our customers envision.
Thanks again for choosing us, and if you ever need anything in the future, we’re here to help.
Kind regards,
Megan
Absolutely love my mattresses…
Absolutely love my mattresses purchased. Got a double and kingsize . Extremely comfy sold mattresses. Fast delivery. Good price. Definitely recommend 👌
6 septembre 2025
Avis spontané
Réponse de ottomanbedstore.co.uk
Hello Collette,
Thank you so much for your lovely feedback.
We're delighted to hear that you're enjoying both your double and king-size mattresses. It's great to know you found them comfortable, well-priced, and delivered promptly.
We truly appreciate the recommendation, and if there's anything else we can help you with in the future, please don't hesitate to reach out.
Kind regards,
Megan
prompt delivery and good communication
5 septembre 2025
Avis spontané
Réponse de ottomanbedstore.co.uk
Hello Marianne,
Thank you for your kind words!
We’re glad to hear you were happy with the prompt delivery and communication. If you need any assistance in the future, please feel free to reach out.
Kind regards,
Megan
Ordered a product over 3 weeks ago…
Ordered a product over 3 weeks ago still no delivery of product on checking with the store all I get told is there is a back log, they don’t know how long or when the item will be delivered, I wouldn’t mind if they could give an approx idea but nothing, I find this very frustrating when their website says delivery will be within 10 working days.
19 septembre 2025
Avis spontané
Réponse de ottomanbedstore.co.uk
Dear Al,
Thank you for your message, and I’m sorry to hear about the delay with your order.
We understand how frustrating it must be to wait longer than expected, especially when our website states delivery within 10 working days. Unfortunately, due to an unexpected backlog, some orders, have been affected.
We’re working hard with our production and logistics teams to clear the backlog as quickly as possible, and I agree that more accurate delivery information should be provided. I have flagged this with the team, and I will personally keep an eye on your order and provide updates as soon as we have a clearer delivery timeframe.
Again, I apologise for the inconvenience, and I appreciate your patience.
Kind regards,
Megan
We don’t live at the easiest address
We don’t live at the easiest address, but the gentlemen did not give up. Two really pleasant chaps. Thank you.
2 septembre 2025
Avis spontané
Réponse de ottomanbedstore.co.uk
Dear Cathy,
Thank you so much for your kind words!
We’re delighted to hear that our delivery team made sure your order reached you, even with the challenges of your address. We'll be sure to pass on your lovely feedback to the two gentlemen — they’ll be pleased to know their efforts were appreciated.
If there’s anything else we can help with, please don’t hesitate to get in touch.
Kind regards,
Megan
Last minute notification of delay to delivery
We were given an original delivery date, which was changed at the very last minute. We were contacted regarding the issue but had to wait for it to be resolved before delivery could take place. Having chased up the order, the ottoman finally arrived three weeks later. It appears to be of good quality and the large mattress topper fits the King size box well.
16 septembre 2025
Avis spontané
Réponse de ottomanbedstore.co.uk
Hello Ejrich,
Thank you for taking the time to leave your feedback.
We’re sorry again for the unexpected delay and last-minute change to your original delivery date, we understand how frustrating that must have been and appreciate your patience while the issue was resolved.
We’re pleased to hear that your ottoman has now arrived and that you’re happy with the quality and fit. If there’s anything else we can assist you with, please don’t hesitate to get in touch.
Kind regards,
Megan
Mattress is good quality
Mattress is good quality. Happy with the product. It would be great a better faster delivery, but ok
8 septembre 2025
Avis spontané
Réponse de ottomanbedstore.co.uk
Hello Lina Maria,
Thank you for your feedback!
We’re really pleased to hear you’re happy with the mattress quality. We appreciate your comments about the delivery, we're always working to improve our lead times and overall service.
Thanks again for your order and support!
Kind regards,
Megan
Great price
Great price, product was as advertised. Delivery was within time period stated. Would recommend this company.
14 août 2025
Avis spontané
Réponse de ottomanbedstore.co.uk
Hello Kath,
Thank you so much for your kind feedback!
We're delighted to hear you were happy with the price, product, and delivery. It’s great to know you’d recommend us. We appreciate your support!
Kind regards,
Megan
Very good mattress
Very good mattress, I am finally able to sleep well and wake up rested. Thank you.
15 septembre 2025
Avis spontané
Réponse de ottomanbedstore.co.uk
Hello Ioana,
Thank you for your lovely feedback!
We’re so glad to hear you’re sleeping well and waking up rested, that’s exactly what we hope for. Enjoy your new mattress, and thank you again for choosing us!
Kind regards,
Megan
Great product at a great price .
Great product at a great price .
Happy with post sale communications and delivery advice, more than impresses that the bases come assembled !! That's 2 hours labour saved over other manufacturers ,
27 août 2025
Avis spontané
Réponse de ottomanbedstore.co.uk
Hello Terry,
Thank you so much for your kind words!
We’re really pleased to hear you’re happy with the product and found the post-sale communication and delivery updates helpful. It’s great to know the pre-assembled bases made such a difference, saving time and hassle is exactly what we aim for!
We truly appreciate your support and hope you continue to enjoy your purchase.
Kind regards,
Megan
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