amazing place with excellent staff
amazing place with excellent staff, very friendly and helpful. beautiful parrots big and small 😍
31 mars 2026
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À propos de l'entreprise
Écrit par l'entreprise
Pet Village is a family-run pet destination built by genuine animal lovers, for animal lovers. 🐾💙 We’re not just a shop, we’re a community for people who want the very best for their pets, whether they have feathers, fur, or anything in between. We specialise in high-quality products, expert advice, and hands-on care, with a particular passion for parrots and exotic pets. From nutrition and enrichment to housing and accessories, every product we stock is carefully chosen because we use it, trust it, and believe in it. If it’s not good enough for our own animals, it doesn’t make it onto our shelves. What truly sets Pet Village apart is our experience. Our team works with animals every single day, including hand-rearing birds, supporting new owners, and guiding customers through every stage of pet ownership, from first questions to long-term care. No jargon, no judgement, just honest advice and support. We pride ourselves on being friendly, knowledgeable, and approachable, whether you’re visiting us in person or shopping online. Our customers often tell us they feel welcomed, listened to, and reassured, and that’s exactly how we want it to be. At Pet Village, pets aren’t just pets. They’re family. 🐶🦜🐱
Coordonnées de contact
Colchester Road, CO77DZ, Colchester, Royaume-Uni
- 01206 326360
- hello@ourpetvillage.com
- ourpetvillage.com
Absolutely fantastic service
Absolutely fantastic service! I had originally ordered the wrong colour, and the team were kind enough to change it for me without any hassle. When the harness arrived it unfortunately didn’t fit, as my dog was right on the edge between two sizes. They quickly arranged a refund for the first one and even included a return label and bag with the correct size that I had ordered.
Honestly such a lovely, friendly team. I will definitely be purchasing from them again! 😊
1 avril 2026
Réponse : Ourpetvillage
Thank you so much for your kind words, this really means a lot to our team 💙
We completely understand how tricky sizing can be, especially when they’re right in between sizes, so we’re really glad we could get that sorted for you quickly and smoothly. It’s great to hear everything worked out in the end!
We truly appreciate your support and look forward to seeing you again soon 🐾
I came into the shop for the first time…
I came into the shop for the first time ever today (Sunday - Mothers day) with my family. Having followed you on facebook we took the opportunity as we were heading to Colchester zoo to come and see your lovely birds and meet my first ever Hyacinth Macaw. I want to start by explaining that my kids and I are neurodiverse. Autism and ADHD definitely rule our household. Going out for us is tough usually. Different levels of excitement/anxiety and being overwhelmed, if you know, you know. Well what can I say? The kind and caring staff (who were all beyond helpful) and in particular the lovely lady who paid us attention got it and knew. The perfect level of attentiveness, care but also space and understanding was given. She signed with my son, chatted to my daughter and made her feel special. Thanked us for visiting and gave us feathers and stickers (after checking whether my kids would like them or not). She made us feel unbelievably welcome. Without making it obvious or weird she spoke to us like family. This care makes such a heart warming change for us. I will never forget this visit and it was the highlight of my day, yes over the Zoo! A special place and if they treat customers who only planned to come in to look at parrots this well then I am assured that the amount of love they give the birds/animals is immense. We left with an amazing memory, a beautiful feeling, some stunning feathers to remember you by and we purchased a great puzzle toy for our cat and dog. A very heart felt thank you. Xx
15 mars 2026
Avis spontané
Réponse : Ourpetvillage
Thank you so much for such a thoughtful and heartfelt review. It truly means a lot to our whole team.
We are incredibly glad that your visit felt welcoming and comfortable for you and your family. Creating an environment where everyone feels relaxed, understood, and able to enjoy the birds is very important to us. Hearing that the team struck the right balance of attentiveness while also giving space is exactly what we aim for.
It is especially lovely to hear that your children enjoyed their time, and that the small moments like signing, chatting, and the feathers and stickers made the visit special. We believe experiences with animals should be memorable, positive, and inclusive for everyone.
Thank you as well for supporting us with your purchase. We hope your cat and dog enjoy their puzzle toy!
Your kind words about the care we give both visitors and our animals mean a great deal. We hope you will visit us again next time you are nearby, and perhaps say hello to the Hyacinth Macaw again.
Thank you again for taking the time to share your experience.
Warmest wishes,
The Pet Village Team x
Réponse : Ourpetvillage
This is so kind. Thank you so much for your review. It means a lot to us :) x
Highly recommemd
I love petvillage. Made my first online order, so easy to use their website and have quick notification that my order was ready.
Friendly and welcoming staff greeted me at the store.
I do generally pop in to this store to get bits for my dog and my children like to see the parrots.
Wide selection of items available and it was good to support a local business.
27 février 2026
Réponse : Ourpetvillage
This is so kind Jody! We love seeing you pop in, and we are so glad you loved your experience. Thank you for shopping small. We appreciate it. Love, Our Pet Village team x
Very friendly
Very friendly, helpful customer service. Cost effective products & fast delivery.
Very happy parrot!!
26 février 2026
Réponse : Ourpetvillage
Thank you so much for your order! We really appreciate your kind words. We know how hard the cost of living is lately so we try to make our products as cheap as possible! Love, Our Pet Village Team x
Exceptional service
Exceptional service. Best place to buy a parrot cage. Brilliant from start to finish.
23 février 2026
Réponse : Ourpetvillage
Thank you so much for your kind review! It means the world to us. Love, The Our Pet Village team x
Good selection of pet items.
I came across this online shop while looking for a Curli harness for my smallest Chihuahua as I already have some Curli leads, she seems to be right in between sizes of most brands so they’re either too tight round her chest or far too loose round her neck but this one seems perfect. Also ordered some dog treats. There is a huge selection of pet items and the delivery was very fast, within days of placing my order. I would definitely be ordering from here again.
28 janvier 2026
Réponse : Ourpetvillage
This is such a lovely review! Thank you so much. Reviews like this mean the world to us and we are so glad you are happy with your purchase and delivery! Love, The Our Pet Village team x
Excellent price and very fast delivery…
Excellent price and very fast delivery thank you
27 janvier 2026
Réponse : Ourpetvillage
Hi Jules! Thank you so much for your support! :)
Réponse : Ourpetvillage
Thank you so much for your kind review Debbie! We are so grateful for your continuous support 💙
Réponse : Ourpetvillage
Thank you so much for your order Christopher! As a small business we really appreciate your support and your reviews! Have a great rest of your week :)
Great price for dog food
Great price for dog food. Easy to order and fast delivery. Will use again. Loved the handwritten thank you note too!
30 janvier 2026
Réponse : Ourpetvillage
Thank you so much for your lovely review! We really appreciate it. We hope your companion enjoys their food! :)
Very helpful staff
Very helpful staff
Ordered quantity, kept in store till able to collect, nothing too much trouble, kept me up to date on messenger
26 janvier 2026
Réponse : Ourpetvillage
Hi Paul, thank you so much for your really kind review. This means a lot to us as we always strive for the best! :)
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