Our Taap Avis 9 220

I’ve been a customer since this company was Virgin Pure, and for years I was really happy with both the product and service. Unfortunately, my recent experience has been very disappointing.

After moving to a new flat, an engineer visited over a month ago to reinstall my water filter. However, the installation couldn’t be completed due to unusually sized pipes, and I was told they didn’t know how to proceed. Since then, I’ve received an email saying my case is still open, but I’ve had no clear updates or resolution.

In the meantime, I’m left with a water filter I can’t use, I’m still being charged monthly for filters and care, and I’ve had to spend extra money on bottled water.

I would really appreciate a clear plan and timeline for resolving this issue, or a pause in charges until the machine is operational again. This level of service is not what I’ve come to expect.

She is so kind and know how to talk to customer. I really appreciate your patience today.

Nice Service and fast too .chiqui was so good 😊 she put me through everything & explain every detail .just got my installed today great service

Very friendly and easy Ezekiel was very helpfull

Ezekiel was brilliant and very kind and helpful

Adam G. was the technician who install our machine. He was very polite,professional and quick ,answering promptly at any of our questions.

Spoke Ezekiel, very friendly and helpful. Help me rejoin & set up my new account.thank you Ezekiel.

Adam G was very polite very helpful, couldn’t do enough very happy with is service , lovely man

Ruined my parents wood worktops. My parents have not been using the system for the last few months and spent thousands on the damages, OurTaap has declined to give us a refund for the months of non usage.

Fantastic service from Adam G. at OurTaap. Installation of the Water system II was fast, professional, and tidy. He showed me how to use it, and everything works perfectly. Very happy! Recommend to everyone!

I've had an awful experience with Our Taap and their customer service has been completely unacceptable.

I moved into my property to find one of their taps already installed, clearly left being by previous tenant. Since then, I have called multiple times asking them to come and disconnect and remove it. Every single time, I get the same robotic response "The previous tenant still has a contract with us, so we can't remove it."

I have repeatedly explained that the previous tenant moved out and I now own the property, but they simply do not care. There is zero flexibility, zero accountability, and no attempt to resolve.

What is even more shocking is that they told to just disconnect and throw it away. For a company that claims to care about sustainbility and reducing plastic aste, this is incredibly hypocrticial. Encouraging people to just dispose of their equipment rather than properly recovering and recylicing it completeley undermines their environmental messaging. When I questioned them about it, they simply didn't care!

Overall, it has been frustrating and disappointing. I would strongly advise others to think twice before dealing with them.

I recently had the pleasure of speaking with Ezekiel regarding the installation of a tap water system, and I must say, I was thoroughly impressed. She was incredibly kind and patient, taking the time to explain every detail clearly and comprehensively. Her ability to break down the process made everything easy to understand. I am extremely satisfied with the service Ezekiel provided and would highly recommend her to anyone needing assistance. Thank you, Ezekiel, for your amazing service….

We had an issue with our machine (was very old) and the engineer Adam G was amazing! Fantastic service, professional, friendly and efficient, absolute gem!

Paul was brilliant, he called to let me know when he is coming to uninstall my water filter system, he is polite and friendly. He then returned the same day!
To have my water system uninstalled and then install on the same day was super. Paul always goes the extra mile, to make his customers happy. Thanks Paul 🙂

Calvin really understood my concerns about the current state of events going on and was willing to go out the way to help retain me as a customer I really appreciate people like Calvin who have empathy and understand the concerns of customers

Super easy to talk to I got a call from them and they explained all my options and payment plans and costs and all the costs options going ahead nothing was hidden and everything was explained clearly

My water machine would not work, called the service number and was very helpfully assisted machine now working thankfully.
Person that assisted was very professional and friendly and patient.

Adam g fantastic service and polite and pleasant and friendly did a fantastic job thank you

My experience with our taap has been an amazing experience with them. I will recommend friends and family to join our taap. 😊😊

And you will save money with them, by not buying bottle of water.

Adam G was prompt fast and very knowledgeable when installing our system highly recommend to anyone, thanks Adam!!