Outdoor Iconic Avis 

Took my money for the item, then emailed me to say the product isn’t in stock and I’d be updated in two weeks. Two weeks later my order is being cancelled and my money refunded. Total waste of time.

I ordered this over 3 weeks ago. Still no delivery. I have chased this by emails and calls which arnt answered! Today on the shop app it says delivered. It has not been! I have emailed again to ask what's happening,again no reply. I left a product review on their site today which they removed. The only information received is to leave my review,so hear it is. This seems to be a scam site. I have contacted my bank and reported this. AVOID!!!!!

Order placed on 30/08/26, confirmation email but no item received.
I have messaged on various platforms asking for an update with zero response.
Now getting spammed with “review us” emails, so unfortunately here it is.

Item not received. No updates in Shop app. Repeated requests for information via text, contact number and email have not received a response.

I’m still waiting for delivery of blind ordered mid June. Promises but no delivery imminent

I order a Pergola, and paid for it as the delivery was before my wife's birthday, it is now 3 weeks late and still not arrived. The only number I can call doesn't go through to anyone and the second delivery date has now passed, emails to ask for an update have been ignored I don't know where I stand.

As with other recent reviewers, my item took longer to arrive than it should have. Ordered May 22; promised for June 1 to 3. A loyalty voucher arrived on May 29, before any sign of the item having been shipped. I went back to them and said I was hardly likely to use the voucher when my first order had not yet been sent. They apologised, blaming a reorganisation and change of ownership. Eventually arrived June 4. These delays will not be helping the new owners make a success of the business!
The item (Ascalon Vintage Arch) is fine except that the legs are too short. Only 6 inches into the ground is nowhere near enough for an item of this size. To be fair, the product description does say this, but it's still not enough to stop it tilting over too easily. I had to do some creative engineering to extend the legs.

I contacted this company to return a gazebo which was damaged and not fit for purpose. Photos and proof of purchase were sent in line with their returns policy. I received no reply and no reply to a follow-up email and a voicemail .Have now raised a section 75 claim with Barclaycard . Abysmal customer service from Outdoor Iconic. I would not purchase from them again

Firstly, I would like to say that the gazebo we purchased is of very good quality as well as being extremely beautiful.

But, the delivery time was slow. The communication from outdoor iconic was very good. But unfortunately there website should say delivery can take upto three weeks.
Unfortunately we weren’t given a tracking number. For others this could be a problem. For us it wasn’t as I’m mostly always home.

Over all, I would definitely say to purchase whatever it is you want as the quality is very good. You might be lucky with your delivery & receive within the three days stated on the website when we made our purchase.

There delivery system can do with an overhaul.

Having purchased our Bird cage gazebo, we waited with anticipation for the delivery.

After a week of nothing. I emailed the company. They did get back to me after I sent a second email. They explained the problem with delivery & the restructuring of their business.

I did say that they really should put that on their web site.
And also perhaps they should put that delivery can take three weeks!
Then we as customers wouldn’t feel let down.

Their communication was good, better than most I would say. They would email me back anytime had a query.

About the Gazebo

It is excellently manufactured, very sturdy & an extremely beautiful new addition to our garden. I would definitely recommend this to anyone who is looking. You will not be disappointed.
Would I purchase from the seller again, yes I would.

The product is exactly as ordered and arrived in good condition. There were some communication difficulties but this was rectified and I am happy to recommend the company.

Best price for quality product.Good communication with sales team.Only reason did not give five stars was it took longer to deliver than hoped for, but this may have been beyond their control.Otherwise very happy.

Good product, good price. But delivery issues and incorrect communication about the delivery. A company transition played a part in this, so maybe bad timing!

Product received but not complete and not as expected.
Advised customer support who advised would pass this to manufacturer. Still waiting

Ordered a sauna, patiently waited 3 weeks with no updates, then when chased was informed that my sauna is in fact out of stock and order will be refunded. No refund so far. Company sits on your money for weeks, and unsure if I'll get my money back now. Take your business elsewhere.

Absolutely shocking! Do not use this company, they sold me a 3k sauna and sent me a 1.5k sauna!
The feeble guy on the end of the phone refused to speak to me after I complained!
Do not buy off this company as you will regret it 100%

I’ve been trying to find where my order is and when it is due for delivery but no success Anyone want to help: order no #1300 Getting a little annoyed Just been given an update on delivery Fingers crossed

Pros - great price for what seems to be quite a good quality product.
Cons - missing parts, the wrapped shipment had bits dropping out as delivery men dropped it off... Missing screws, chains, hinges, wood pieces, no instructions. I used the live chat and was told the company would email me back but have yet to hear anything. You get what you pay for I guess.
UPDATE - I didn't realise the product was sourced from a third party and, as such, rectifying the missing parts would take time. I have now had a response from the third party and told it will be another week for the missing parts, which has delayed my project significantly. That said, they have agreed to send the missing parts and Outdoor Iconic have sorted the issue, it is just frustrating that it has taken this long for delivery in the first place and then sorting the missing pieces. My order was placed a month ago.

Good product and customer service

Outstanding service. It's hard to feel 'heard' by on line companies when making a purchase - but the communication, helpful attitude and sense of responsibility exuded by Outdoor Iconic was faultless ♥️