Atendimento profissional, agente muito simpático (André A.) e extremamente prestável. Não só ficou responsável pela resolução do meu problema, como me telefonou de seguida para confirmar que tudo esta... Voir plus
Établissement
Changer d'établissementPraça Alvalade 7, 1700-345 Lisboa, Lisboa, PT
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Lisez les avis des autres
Tive alguma dificuldade em registar-me como cliente da OVHcloud, até porque não existe nenhum apoio on-line através da pagina oficial. No entanto através do messenger do Facebook, consegui o apoio que... Voir plus
L'entreprise a répondu
CS11320582 Não foi fácil mas devido à boa vontade de todos, chagamos ao fim com o problema resolvido! E penso que todos aprendemos mais sobre a forma de procedimento para alterar o alojamento de um... Voir plus
L'entreprise a répondu
Pessima, nao utilizem comprei paguei o dominio tiraram do ar ja vai fazer um mes de projeto parado respostas vagas nao devolvem o dinheiro dizem, procure outro nao caia nessa, perdi meu... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- N° 14 des 16 meilleures entreprises de la catégorie Service d'hébergement de sites web
- N° 8 des 8 meilleures entreprises de la catégorie Service de cloud computing
- N° 2 des 2 meilleures entreprises de la catégorie Entreprise de gestion des données
- N° 4 des 4 meilleures entreprises de la catégorie Fournisseur de DNS
À propos de OVHcloud - Portugal
Écrit par l'entreprise
OVHcloud is a global European leading cloud provider, we deliver public and private cloud products, shared hosting and dedicated server solutions in 140 countries worldwide. We also offer domain name registration, telephony services and internet access to our customers. Founded in 1999, OVHcloud is a French company with an international presence, based on a backbone of datacenter and points of presence spread across the globe.
Coordonnées de contact
Praça Alvalade 7, 1700-345, Lisboa, Lisboa, Portugal
3,8
Bien
26 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Atendimento muito profissional
Atendimento profissional, agente muito simpático (André A.) e extremamente prestável. Não só ficou responsável pela resolução do meu problema, como me telefonou de seguida para confirmar que tudo estava resolvido e a funcionar em conformidade. Impecável.
3 juillet 2026
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Pessima
Pessima, nao utilizem comprei paguei o dominio tiraram do ar ja vai fazer um mes de projeto parado respostas vagas nao devolvem o dinheiro dizem, procure outro nao caia nessa, perdi meu dinheiro
Resposta do contato:
meu numero de cliente:of108407-ovh
fiz o pagamento com cartao de credito, nao me extornam o valor da mesma forma que paguei, pedem para que eu vá ao banco pedir um pdf assinado pelo banco para enviar para processar a devaluçao,
sendo que no cadastro voce tem todos meus dados, documentos, meu cartao de credito no meu nome no meu documento
a devoluçao deveria ser rapida e facil simplesmente para uma conta com a mesma documentaçao , simples.
perdi mais de mes de trabalho ,investimento, tempo e o pior meu psicológico!
me sinto enganado, nao vou perder meu tempo indo ao banco, nao vale apena, espero que voces façam bom proveito desse dinheiro pois esse valor nao vale o meu stress...
comprei dominio em varios paises nunca tive problemas que nao fossem resolvidos o unico foram voces, espero nunca mais voltar a falar com voces
22 juin 2026
Avis spontané
Réponse de OVHcloud - Portugal
Hello,
We are sorry to hear that you are experiencing issues with your domain. At OVHcloud, we place great importance on customer satisfaction and the quality of our services.
To better assist you, could you please provide us with your ticket number or your OVHcloud customer ID (for example, aa0000-ovh)? We have already sent a request for information to better understand the situation and help you as soon as possible.
Thank you for your cooperation, and we remain at your disposal for any further information.
Best regards,
Homéfa S.
Incredible customer service!
Incredible customer service!
Solved my issues super quick - on a Sunday afternoon!
17 mai 2026
Avis spontané
Réponse de OVHcloud - Portugal
Hello Lara,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
Flexibilidade e profissionalismo exemplares
Quando precisei de mover o meu servidor de uma zona para outra, o processo envolve criar um novo servidor na nova zona, configurá-lo e depois apagar o antigo (CS15617348). No entanto usei em ambos os servidores o desconto pelo pagamento antecipado de um ano inteiro.
A OVH teve uma postura exemplar nesta situação, acrescentando ao novo servidor os meses pagos mas não usados pelo primeiro servidor. Gostei muito de ver.
13 mai 2026
Avis spontané
Réponse de OVHcloud - Portugal
Hello Pedro,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
On first response
On first response, discarded all responsibility, but after messages exchanged and after some time, they provided some compensation procedure. Thank you for being reasonable and to understand. (I have been talking with real people, not some inhuman bot clerk)
6 mars 2026
Avis spontané
Good service and support.
Being a client for multiple years, I rarely had any issues. Recently sent 2 tickets regarding two different, but related, issues and both of them were treated in a very professional matter.
Not only did they call me by phone to try and understand better my problem (ticket CS15383270 wich was resolved after that call), they also considered and accepted my request regarding my contratual commitment after migrating servers (ticket CS15383312).
So far I'm happy with the quality of service and support.
30 mars 2026
Avis spontané
Réponse de OVHcloud - Portugal
Hello Marco,
Thank you for taking the time to share this positive feedback about your experience with our support team. I was able to share your feedback with my colleagues.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
Top customer service,excellent…
Top customer service,excellent explaining and solving my problem.
13 février 2026
Avis spontané
Réponse de OVHcloud - Portugal
Hello Teresa,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
Tive uma péssima experiência…
Contratei um servidor para testes iniciais de um site simples. Durante esse período, o projeto recebeu um pequeno pico de acessos (algo totalmente esperado em fases de validação), mas o ambiente aparentemente não suportou nem mesmo um tráfego mínimo, resultando em instabilidade e, pouco depois, no cancelamento do serviço.
O mais estranho foi que, mesmo se tratando de um volume baixo e legítimo de acessos — sem qualquer ação automatizada ou uso indevido — a solução adotada foi simplesmente encerrar o servidor, sem oferecer alternativas, ajustes de configuração ou qualquer análise mais cuidadosa do cenário.
O valor pago é irrelevante, mas a experiência deixa uma impressão ruim: falta de preparo para cenários básicos de teste e nenhuma flexibilidade para novos clientes que ainda estão avaliando a plataforma.
Para quem pretende iniciar projetos ou validar aplicações antes de escalar, esse tipo de situação gera insegurança e frustração logo no primeiro contato.
26 janvier 2026
Avis spontané
Réponse de OVHcloud - Portugal
Hello Luis,
Thank you for taking the time to share your experience with us on Trustpilot. We’re sorry to hear that you encountered difficulties during your initial tests with our service.
We take your feedback very seriously and are committed to continuously improving our platform to offer the best possible user experience. I’ve sent you a request for additional information so we can review the situation in more detail. Please reply with your OVHcloud account ID (for example, xx12345-ovh), which you can find in the email you received.
We understand that flexibility and reliability are essential when evaluating a hosting provider, especially during testing and validation phases. We truly appreciate your comments, which help us enhance our services for all users.
Best regards,
Dieynaba K.
Cancelado sobre alegação de ataques
Minha primeira experiência com a OVHcloud foi bastante frustrante.
Contratei um servidor para testes internos, que nunca chegou a ir para produção, sem acesso público e utilizado apenas pelo desenvolvedor. Pouco tempo após a contratação, o serviço foi cancelado sem reembolso, sob a alegação de “tráfego malicioso nos primeiros dias”.
Mesmo após explicar detalhadamente o contexto do ambiente, informando que:
o servidor estava em fase de testes,
não havia usuários ou clientes,
utilizamos Cloudflare no domínio,
não houve qualquer indício de invasão ou uso malicioso,
a OVH manteve a posição de quebra de contrato, sem abertura para uma análise técnica mais profunda ou consideração do cenário apresentado.
O valor envolvido é baixo (€8), mas o principal problema é a falta de flexibilidade, diálogo técnico e bom senso, especialmente para um cliente em sua primeira contratação.
Infelizmente, a experiência transmite insegurança para quem deseja testar ou iniciar projetos na plataforma.
28 janvier 2026
Avis spontané
Réponse de OVHcloud - Portugal
Hello Lane,
I take the liberty of replying to you in English. I hope this is okay with you.
Thank you for reaching out and sharing your feedback.
We’re truly sorry that your first experience with OVHcloud was frustrating, especially during the testing phase of your project.
Our teams repeatedly requested clarification regarding the UDP traffic detected by our Anti-Hack system. Even in a test environment, no server is completely immune to potential attacks, and the traffic observed did not match a typical installation pattern.
Without detailed technical information, our network administrators can't remove the restriction or confirm a false positive, in accordance with our strict security procedures designed to protect all customers.
We completely understand your disappointment and remain at your disposal. If you have additional details to share, please reply to the last email you received so our teams can review your case as quickly as possible.
Thank you once again for your feedback — it helps us continually improve our services.
Best regards,
Dieynaba K.
Outstanding Customer Support and Professionalism
I have spent many years in the tech industry, working with both ISVs and IHVs, and collaborating closely with various support organizations, including managing my own support team. I can confidently say that I have never experienced support of this quality.
From my very first day, on December 31st, 2025, when launching a critical test project, I was met with individuals who were consistently available, professional, and genuinely supportive. Today, I once again received outstanding support from the team in Lisbon. This truly reflects an exceptional level of customer service and customer experience.
As I prepare to launch my startup, operating with a very limited budget, I will not forget the way I was treated. Thank you sincerely.
25 janvier 2026
Avis spontané
Réponse de OVHcloud - Portugal
Hello,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
Débora was a great agent who helped…
Débora was a great agent who helped resolve my billing issue. It changes from the French support that takes 45 minutes to respond over the phone.
10 janvier 2026
Avis spontané
Réponse de OVHcloud - Portugal
Hello,
Thank you for taking the time to share this positive feedback about your experience with my colleague Deborah.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
Rápidos no apoio ao cliente.
Rápidos no apoio ao cliente.
Preços em conta.
29 octobre 2025
Avis spontané
Réponse de OVHcloud - Portugal
Hello,
I take the liberty of replying to you in English. I hope this is okay with you.
The entire OVHcloud technical team would like to thank you warmly for your message !
We are delighted to hear that you have appreciated the speed of our customer support and that you find our prices competitive.
Your satisfaction is our top priority, and we will continue to strive to provide you with rapid and effective solutions.
Our team remains at your disposal to answer any questions or concerns you may have by phone, ticket, live chat, or through our social networks.
Thank you again for your trust and your encouraging feedback !
Best regards,
Dieynaba K.
Tudo corre bem quando acaba bem.
Tive alguma dificuldade em registar-me como cliente da OVHcloud, até porque não existe nenhum apoio on-line através da pagina oficial. No entanto através do messenger do Facebook, consegui o apoio que pretendia que fazer o registo sem problemas. No chat de ajuda na pagina oficial, deveria haver a opção de falarmos com um assistente real e não com um chatbot.
25 septembre 2025
Avis spontané
Réponse de OVHcloud - Portugal
Hello Hugo,
Thank you for sharing your positive experience.
We are sorry for the difficulties in registering you as a client, but we are happy to learn that our Facebook support has been able to help you take this step.
At OVHcloud, we understand that communication is essential and we will work to improve our online support.
We appreciate your suggestion to have a real assistant in the help chat, we will consider this option to improve our support and ensure that our customers get proper assistance.
Best regards,
Homéfa S.
Réponse de OVHcloud - Portugal
Hello Leandro,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We are doing our utmost to provide efficient services and high-quality support at your entire disposal.
The entire OVHcloud support team remains available if needed through all our channels, whether by phone or ticket, via live chat, or social media.
Regards,
Maxime.R
Atendimento ao cliente excelente!
No dia 22/07/2025 precisei de recorrer ao apoio ao cliente da OVH por telefone e o atendimento foi excelente.
Inicialmente não foi possível resolver de imediato e fiquei a aguardar um contacto para o ticket, mas o técnico disponibilizou-se para contactar telefonicamente com a resolução e guiou-me nas alterações necessárias à minha conta.
O Vítor foi super simpático e prestável.
Recomendo!
22 juillet 2025
Avis spontané
Réponse de OVHcloud - Portugal
Hello Carlos,
Thank you for taking the time to submit your feedback on Trustpilot and we are pleased to read this feedback.
We are delighted to hear that our team were able to provide you with effective assistance and that you were pleased with the interaction with our technician, Vitor.
We are proud of our teams' commitment to providing high-quality service and proactively resolving issues.
We will share your feedback with our team to continue improving our service and ensure our customers always receive the support they need.
For any additional request, our support teams are of course available by phone or ticket, via Live Chat or social networks.
The entire OVHcloud support team would like to thank you for choosing OVHcloud, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
[ln53523-ovh][CS11288399]
I had already dropped this case, but when I called about another matter, the employee (André A.) was very professional and helpful. So, I brought the matter again, and he said he understood my situation and said he would forward the case which he did. After some time, his colleague (Leticia D.) contacted me, asked for my explanation, and quickly understood and resolved the issue professionally with a focus on customer service.
Thank you both for your support.
Sincerely,
Vasco Campos
22 juillet 2025
Avis spontané
Réponse de OVHcloud - Portugal
Hello Vasco,
Thank you for taking the time to submit your feedback on Trustpilot and we are pleased to read this feedback.
We are proud of our employees who work hard to deliver a high-quality customer experience.
We are pleased that you have been able to benefit from a personalized service, adapted to your needs and that our teams have been able to provide you with the solution you have been waiting for.
We will share your feedback with our agents (André A. and Leticia D.) to encourage them to continue providing excellent service to our customers.
If you have any difficulties or require additional support, our support teams are of course available by phone or ticket, via Live Chat or social networks.
The entire OVHcloud support team would like to thank you for choosing OVHcloud, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Resposta e resolução do problema muito…
Resposta e resolução do problema muito mais rápida do que eu esperava.
21 juillet 2025
Avis spontané
Réponse de OVHcloud - Portugal
Hello Paulo,
We are pleased that we have been able to resolve your issue in a timely and effective manner.
We continue to work hard to improve our internal processes and support, to ensure every interaction with OVHcloud is smooth and satisfying.
Your satisfaction is our top priority and we are pleased to see that we have been able to meet your expectations in this case.
Feedback like yours is how we can measure the quality of our service and ensure we are on track to deliver an exceptional user experience.
For any additional requests, our agents are of course available by phone or ticket, via Live chat or social networks.
The entire OVHcloud support team would like to thank you for choosing OVHcloud, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor
^LaiM
Alteração de alojamento do domínio
CS11320582
Não foi fácil mas devido à boa vontade de todos, chagamos ao fim com o problema resolvido!
E penso que todos aprendemos mais sobre a forma de procedimento para alterar o alojamento de um domínio entre fornecedores.
Por último, uma palavra de simpatia para todos interlocutores da OVH. Cinco estrelas!
10 juillet 2025
Avis spontané
Réponse de OVHcloud - Portugal
Hello,
We are delighted to hear that you have been able to solve your problem by working with our teams.
We are proud to see that our support has enabled you not only to find a solution, but also to enrich your knowledge of the procedures for changing domain hosting between providers.
Your gratitude to our contacts means a lot to us and we thank you for your words of sympathy.
We are constantly looking for ways to improve our service and your satisfaction and positive feedback like yours motivates us to continue in this direction.
Thank you again for choosing OVH, and for sharing your experience. We wish you an excellent continuation with your online projects and are at your disposal for any future help or questions.
Best wishes,
Your OVHcloud advisor.
^LaiM
Réponse de OVHcloud - Portugal
Hello Filipe,
Thank you for these 5 stars ⭐⭐⭐⭐⭐
The entire team thanks you for your loyalty.
We remain reachable by phone, ticket, on the Livechat, and on our social networks.
Sincerely,
Homéfa S.
- Translated by internal tool
Olá Filipe,
Obrigado por essas 5 estrelas⭐⭐⭐⭐⭐
Toda a equipe agradece sua fidelidade.
Permanecemos à disposição por telefone, ticket, no Livechat e em nossas redes sociais.
Atenciosamente,
Homéfa S.
OVH does not consider its customers
OVH and the lack of respect for its customers.
I bought a server over 10 months ago, with loyalty, but it had a bad block on the HD, OVH, I had to migrate because OVH did not have real-time delivery, and I could not exchange the HD with the risk of losing all the data.
Even though I have been a customer for over 10 years, with hundreds of thousands of euros spent as a customer, the request to terminate a server, which occurred due to hardware failure, is not taken into consideration and they want me to pay for a server that will not be used.
OVH needs to worry about serving its customers better, because a decade-long commitment relationship is worth more than a simple $80 contract compared to the thousands of dollars invested as a customer.
24 mars 2025
Avis spontané
Réponse de OVHcloud - Portugal
Hello,
Thank you for taking the time to submit your opinion on Trustpilot and I sincerely regret this feedback.
OVHcloud is continuously improving its billing system to deliver an excellent user experience.
This type of special request is exclusively made through a commercial gesture request to our "complaint" service.
They will study the situation and get back to you as soon as possible.
If you have any difficulties with your services, our support teams are of course available by phone or ticket, via Live Chat or social networks.
If you have a commercial gesture request waiting to be processed, please provide your NIC handle and the request number by returning the private message I just sent you via Trustpilot. I can then relaunch the service concerned.
Thank you for your understanding and patience.
I look forward to your return and wish you a good day.
Best wishes,
Your OVHcloud advisor.
^LaiM
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