Ordering was quick and easy. Fast delivery and the wardrobe i ordered was exactly as advertised. Best of all it was great quality with metal runners and strong hinges. Easy to put together. My partner... Voir plus
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Quick delivery but with problems from their assembling agent who could not attend to as expected. Requested refund without any issues was paid. I would recommended to any friend or family but with ad... Voir plus
L'entreprise a répondu
The thing crumbled as I was trying to put it together. The dowels didn’t fit as the holes were drilled too large, the black laminate comes off super easily too. The design is absolutely shocking in... Voir plus
L'entreprise a répondu
Own furniture are great. Great products which are really good quality when built. Im not happy with the carrier who broke one part and tried to cover it up. However speaking to Katie, a person, she t... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At Own Furniture, we believe everyone deserves a stylish home without paying premium prices. That's why we're committed to offering some of the UK's best-value and cheapest bedroom, living room and dining room furniture online, helping thousands of customers furnish their homes for less without compromising on quality. Whether you're looking for a cheap wardrobe, chest of drawers, bedside tables, TV unit, dining set or a complete bedroom furniture collection, you'll find modern designs, excellent quality and outstanding value all in one place. We also offer a growing range of assembled furniture, perfect for customers who want to avoid flat-pack assembly and enjoy furniture that's ready to use. We know that once you've ordered new furniture, you don't want to wait weeks for it to arrive. That's why we offer FREE Next Day Delivery on thousands of products, delivering quickly to anywhere in mainland UK. With stock ready to dispatch and trusted delivery partners, we make transforming your home faster and easier than ever. To make shopping even more affordable, we offer a range of flexible payment and finance options, allowing you to spread the cost in a way that suits your budget. Whether you're furnishing your first home, upgrading a room, buying for a rental property or completing a full house makeover, we're here to help. Customer satisfaction is at the heart of everything we do. Our friendly UK-based customer service team is always on hand to answer questions, provide expert advice and ensure your shopping experience is smooth from order to delivery. We're constantly expanding our collection with new styles, from contemporary and minimalist furniture to timeless classics, ensuring there's something to suit every taste, every room and every budget. If you're looking for cheap furniture, wardrobes, assembled furniture, unbeatable value, FREE Next Day UK delivery, flexible finance and a company you can trust, Own Furniture is here to make furnishing your home simple, affordable and stress-free. We look forward to helping you create a home you'll love for years to come.
Exceptional Value Without Compromise
Écrit par l'entreprise
- Beautiful and Affordable Furniture with Free Next Day Delivery!
- We're committed to offering some of the UK's most competitive online furniture prices without compromising on quality. From wardrobes and beds to dining sets and TV units, you'll always receive fantastic value for money.
Coordonnées de contact
Unit 1C, Guardian Road, NR5 8PF, Norwich, Royaume-Uni
- 0333 014 7733
- customerservices@ownfurniture.co.uk
- ownfurniture.co.uk
Affordable Furniture, Delivered Fast
3,8
Bien
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Fast delivery,easy to order
Fast delivery,easy to order. Cheap material, for the price I would rather go to ikea next time
7 juillet 2026
Réponse de Own Furniture
Hello Silvia,
Thank you for taking the time to leave us a review!
We're pleased to hear that you found the ordering process straightforward and that your furniture was delivered quickly. However, we're sorry to learn that the materials didn't meet your expectations. We understand how important quality is when choosing new furniture, and we appreciate your honest feedback.
Your comments have been shared with our product team as we're always looking for ways to improve our products and the experience we provide. Thank you again for your feedback, and we hope we'll have the opportunity to offer you a better experience in the future.
Best regards,
Own Furniture
Ok wardrobe came fairly quickly wasn't…
Ok wardrobe came fairly quickly wasn't the easiest to assemble but was good quality for money so I would use the company again for other bedroom furniture
6 juillet 2026
Réponse de Own Furniture
Hello Emma,
Thank you for taking the time to leave us a review!
We're pleased to hear that your wardrobe arrived promptly and that you feel it offers good quality and value for money. We appreciate your honest feedback regarding the assembly and are sorry to hear you found it more difficult than expected. We'll be sure to pass your comments on to our product team as we are always looking for ways to improve both our products and the assembly experience.
It's great to know that you would consider purchasing from us again in the future. We truly appreciate your feedback and hope to have the opportunity to provide you with an even better experience next time.
Best regards,
Own Furniture
Missing box…
After a little problem with one of my 3 boxes not being delivered I rang customer service
I got to speak to a lovely lady called Kate
What an asset she is to Home Furniture
She went above and beyond to try and locate my missing box
In the end she sent out a new one with next day delivery..what a breath of fresh air to speak to someone so friendly and did everything possible to resolve the problem
Thank you so much Katie you deserve a raise
16 juillet 2026
Avis spontané
Réponse de Own Furniture
Hi Michelle,
Thank you for taking the time to leave us a review!
We're sorry that one of your boxes was initially delayed, but we're delighted to hear that Katie was able to get everything resolved for you as quickly as possible. Providing friendly, personal customer service is something we pride ourselves on, so it's fantastic to know that Katie went above and beyond to locate your missing box and arrange a next-day replacement.
We really appreciate your patience support. Thank you for choosing Own Furniture, and if you need anything in the future please do get in touch!
Best regards,
Own Furniture
Excellent customer service
Excellent customer service - slight issue with the order which was resolved efficiently and in a very personal and helpful way! Great value for money - pleased with my purchase 😁
16 juillet 2026
Avis spontané
Réponse de Own Furniture
Hi Nuzat,
Thank you for taking the time to leave us a review!
We're delighted to hear that, although there was a slight issue with your order, our team was able to resolve it quickly and in a personal and helpful manner. Providing excellent customer service is something we take great pride in, so it's wonderful to know this made a positive difference to your experience.
It's also great to hear that you're pleased with your purchase and found it to be excellent value for money.
If you need anything in the future please do get in touch!
Best regards,
Own Furniture
The service was excellent the furniture…
The service was excellent the furniture was outstanding I will recommend them to all my family and friends. The two delivery drivers were so polite and charming.I will order again very soon
3 juillet 2026
Réponse de Own Furniture
Hello,
Thank you for taking the time to leave us a review!
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you received excellent service and that you're so pleased with the quality of your new furniture. It's also lovely to know that the delivery drivers were polite, friendly and made such a positive impression.
Thank you for recommending Own Furniture to your family and friends. We truly appreciate your support and look forward to welcoming you back again very soon!
Best regards,
Own Furniture
Réponse de Own Furniture
Hello Kelly,
Thank you for taking the time to leave us a review!
We're absolutely delighted to hear that you had such a great experience with us and that you are pleased with your purchase.
If you need anything in the future please do get in touch!
Best regards,
Own Furniture
Réponse de Own Furniture
Hi Tracey,
Thank you for taking the time to leave us a review!
We're absolutely delighted to hear that you had such a great experience with us and that our service exceeded your expectations.
If you need anything in the future please do get in touch!
Best regards,
Own Furniture
Disgraceful service - Office Manager defends lying couriers and broken promises
Avoid this company at all costs. I ordered a wardrobe and specifically selected a delivery date. Not only was the delivery missed, but the entire customer service process was an absolute joke.I called Own Furniture three separate times to find out where my item was. On all three occasions, the front-line advisors promised they would look into it and call me back. Not a single person ever bothered to return my calls. When I escalated this to the Office Manager, Katie, she made the pathetic excuse that they couldn’t get through to DX Delivery. This is a blatant lie—immediately after hanging up with her unhelpful team, I called DX myself and got through to a human agent within ONE minute. I then called their subcontractor, M&H Logistics, and got through instantly. If a customer can get through in 60 seconds, Own Furniture simply didn’t bother trying.To make matters worse, Own Furniture claims they employ "reputable" delivery partners. A quick look at Google Reviews shows DX is flooded with horrific 1-star reviews, and M&H Logistics struggles to maintain a poor 3-star average. The M&H advisor I spoke to on the phone was incredibly argumentative and combative, aggressively lying to me that my order was a "two-man delivery" to excuse the delay. When it finally arrived a day late, only ONE person delivered it. The package labels also explicitly proved it was meant to be an overnight delivery for the day before.When I brought all of this evidence to Office Manager Katie, she hid behind unfair terms and conditions, refused any form of goodwill compensation, and completely shrugged off the fact that her staff lied and her couriers were abusive. Under the Consumer Rights Act 2015, Own Furniture is legally responsible for their delivery network, yet they completely refuse to take accountability.I have closed all communication with this untrustworthy company, logged a formal payment dispute through Clearpay
UPDATE (15/07/2026): Own Furniture's reply below proves their utter disregard for UK law. Under Section 29 of the Consumer Rights Act 2015, a retailer cannot use their fine print terms to escape liability for courier failures. You publicly admitted below that you missed my delivery date—that is a breach of contract. Clearpay has now formally stepped in and launched an official investigation into your service failure. Authorise the £69.50 partial refund to Clearpay immediately.
13 juillet 2026
Avis spontané
Réponse de Own Furniture
Hello,
Thank you for taking the time to leave us a review!
We're genuinely sorry to hear about your experience and appreciate the opportunity to respond.
We sincerely apologise that your order was not delivered on the expected day. Your wardrobe was dispatched on a next-day service as intended, however the delay occurred within the courier network and was unfortunately outside of our direct control.
We understand how frustrating this was and are sorry that you were left feeling let down. Following your complaint, our Office Manager raised a formal complaint with both DX and their delivery partner, M&H Logistics, regarding the handling of your delivery and the level of service you received.
With regard to compensation, while we do appreciate your disappointment, our Terms & Conditions explain that we are unable to offer compensation for delays caused by third-party couriers. This is the policy we applied in your case.
We're sorry that we were unable to reach a resolution that met your expectations. If you need anything in the future please do get in touch!
Best regards,
Own Furniture
I ordered over a week ago
I ordered over a week ago, paid in full and my order has still failed to arrive it was due last Thursday and it still hasn’t arrived. Really disappointed, I have emailed and reached out to customer services in regards to this and not been allocated a refund and still awaiting my order.
8 juillet 2026
Réponse de Own Furniture
Hi Melissa,
Thank you for taking the time to leave us a review!
We're very sorry to hear about your experience and sincerely apologise for the delay.
Having looked into this, we haven't received any previous emails or contact from you regarding the issue. However, we're pleased that you've now been able to speak with Katie in our Customer Services team, who is working closely with you to get this resolved as quickly as possible.
I can see that the majority of your order has now been delivered successfully, with just one box of the wardrobe still outstanding. We are currently liaising with DX to locate the missing box and ensure it is delivered to you as soon as possible.
We truly appreciate your patience and understanding whilst we work to resolve this, and we'll continue to keep you updated until your order is complete.
Best regards,
Own Furniture
Missing parts and delivery took 4 days…
Missing parts and delivery took 4 days when I ordered Next Day delivery
7 juillet 2026
Réponse de Own Furniture
Hi Jacob,
Thank you for taking the time to leave us a review!
We are very sorry that your delivery did not arrive as expected.
Having looked into your order, it was dispatched by us on Tuesday 7th July. Unfortunately, there was an unexpected delay with the courier after the driver ran out of their legal driving hours on 8th July, meaning your order was delivered on 9th July instead. We sincerely apologise for this unforeseen delay and the inconvenience it caused.
We're also sorry to hear that you believe parts were missing from your order. We can't see that this has been reported to our customer service team, so please do get in touch with your order details and a list of the missing parts. We'll be more than happy to investigate and get this resolved for you as quickly as possible.
Best regards,
Own Furniture
Lovely tv unit very pleased with price…
Lovely tv unit very pleased with price and delivery
7 juillet 2026
Réponse de Own Furniture
Hello,
Thank you for taking the time to leave us a review!
We're delighted to hear that you're pleased with your new TV unit and that you were happy with both the price and the delivery. It's great to know everything met your expectations.
Thank you for choosing Own Furniture. We really appreciate your support and hope to be of help again in the future!
Best regards,
Own Furniture
TV Unit
Great tv unit, easy to assemble very modern, colour as expected, good price highly recommend
6 juillet 2026
Réponse de Own Furniture
Hi Debra,
Thank you for taking the time to leave us a review!
We're delighted to hear that you're so pleased with your new TV Unit and that you found it easy to assemble. It's great to know the colour matched your expectations, that you felt it was good value for money, and that you'd happily recommend us.
Thank you for choosing Own Furniture. We really appreciate your support and hope to be of help again in the future!
Best regards,
Own Furniture
No delivery 🚚🤔
Firstly I still don't have the furniture which should have been delivered 7/7/26. FedEx gave a tracking number so when I rang them they told me the supplier hadn't delivered so I needed to contact the Company. I was then told it was Fedex who had the problem.
Due to other commitments I will now be delivered to on 20/7/26. Fingers crossed that FedEx are in the same page.
6 juillet 2026
Réponse de Own Furniture
Hello,
Thank you for taking the time to leave us a review!
We are very sorry for the delay you experienced with your delivery.
Having looked into your order, it was dispatched by our supplier on 6th July. Unfortunately, there was an unexpected delay within the courier's network, which meant your delivery did not arrive as originally planned. We completely understand how frustrating this must have been, especially after receiving conflicting information, and we sincerely apologise for the inconvenience caused.
We're pleased to see that your order was successfully delivered on 13th July, and we hope you're happy with your new furniture.
Thank you again for your patience and understanding, and we're sorry that your experience didn't reflect the high standard of service we always aim to provide.
Best regards,
Own Furniture
Very good quality and so easy to…
Very good quality and so easy to assemble thanks for your service 👍
6 juillet 2026
Réponse de Own Furniture
Hi Paul,
Thank you for taking the time to leave us a review!
We're delighted to hear that you're pleased with the quality of your furniture and that you found it easy to assemble. It's wonderful to know you were happy with the service you received.
Thank you for choosing Own Furniture. We really appreciate your support and hope to be of help again in the future!
Best regards,
Own Furniture
Furniture is lovely
Furniture is lovely, all the correct amount of stuff was delivered. Only thing was delivery wasn’t next day which is says on website it will be
3 juillet 2026
Réponse de Own Furniture
Hello Paige,
Thank you for taking the time to leave us a review!
We're delighted to hear that you're pleased with your furniture and that everything arrived complete.
We're sorry for any disappointment regarding the delivery timescale. Having looked into your order, it was dispatched from us on Friday 3rd July and delivered on Monday 6th July. Unfortunately, our couriers do not operate over the weekend, so deliveries are made on the next available working day.
Thank you again for choosing Own Furniture. We hope you enjoy your new furniture!
Best regards,
Own Furniture
I ordered chest of drawers arrived and…
I ordered chest of drawers arrived and taken to place where I wanted . Very well made happy with purchase . Good service .
3 juillet 2026
Réponse de Own Furniture
Hi Christina,
Thank you for taking the time to leave us a review!
We're delighted to hear that your chest of drawers was delivered to the room of your choice and that you're so pleased with the quality. It's great to know you were happy with both your purchase and the service you received.
Thank you for choosing Own Furniture. We really appreciate your support and hope to be of help again in the future!
Best regards,
Own Furniture
Delivery of Harlequin drawers arrived…
Delivery of Harlequin drawers arrived damaged. Replacement also damaged, plus damage to the staircase wall. It would help if the delivery included unpacking and inspection.
3 juillet 2026
Réponse de Own Furniture
Hi Tracy,
Thank you for taking the time to leave us a review!
We sincerely apologise that your Harlequin drawers arrived damaged and that the replacement also did not arrive in the condition expected. We appreciate how disappointing and frustrating this has been.
Please be assured that this matter remains open with the supplier, and we are continuing to work with them to reach a satisfactory resolution as quickly as possible.
We're also very sorry to read about the damage to your staircase wall. This has not previously been brought to our attention, so please could you send us some photographs and details of the damage? We will be happy to raise this as part of the ongoing case and investigate it further.
Thank you again for your patience, and we're sorry for the inconvenience caused. We remain committed to resolving this matter for you.
Best regards,
Own Furniture
Great service and delivery 👍
3 juillet 2026
Réponse de Own Furniture
Hi Daniel,
Thank you for taking the time to leave us a review!
We're delighted to hear that you were happy with both our service and delivery. Your kind feedback means a great deal to our team.
Thank you for choosing Own Furniture. We really appreciate your support and hope to be of help again in the future!
Best regards,
Own Furniture
It turned up when it was supposed to
It turned up when it was supposed to .
But delivered by one person. It says heavy 2 people to lift.
The mirror door is bent. Because of the way it was packed and carried. Or something heavy on top.
I would have sent it back but the last bit to put on was that door just to see it swinging out and not closing properly..
I'll never use you again
3 juillet 2026
Réponse de Own Furniture
Hello,
Thank you for taking the time to leave us a review!
We're pleased that your delivery arrived when expected, but we're sorry to hear about the issue with the mirror door.
Having looked into this, we can't see that you've contacted our customer service team regarding the damage. Please do get in touch with us with your order details and some photographs of the affected door, and we'll be more than happy to investigate this for you and work towards a resolution.
We always aim to resolve genuine damage issues as quickly as possible, and we'd really appreciate the opportunity to put things right.
Thank you again for your feedback, and we hope to hear from you soon.
Best regards,
Own Furniture
Item great and fast delivery
3 juillet 2026
Réponse de Own Furniture
Hello Godfrey,
Thank you for taking the time to leave us a review!
We're delighted to hear that you were pleased with your item and that your delivery arrived quickly. Providing great products and a fast, reliable service is exactly what we strive for.
Thank you for choosing Own Furniture. We really appreciate your support and hope to be of help again in the future!
Best regards,
Own Furniture
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