Ordering was quick and easy. Fast delivery and the wardrobe i ordered was exactly as advertised. Best of all it was great quality with metal runners and strong hinges. Easy to put together. My partner... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
The thing crumbled as I was trying to put it together. The dowels didn’t fit as the holes were drilled too large, the black laminate comes off super easily too. The design is absolutely shocking in... Voir plus
L'entreprise a répondu
Own furniture are great. Great products which are really good quality when built. Im not happy with the carrier who broke one part and tried to cover it up. However speaking to Katie, a person, she t... Voir plus
L'entreprise a répondu
Quick delivery but with problems from their assembling agent who could not attend to as expected. Requested refund without any issues was paid. I would recommended to any friend or family but with ad... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At Own Furniture, we believe everyone deserves a stylish home without paying premium prices. That's why we're committed to offering some of the UK's best-value and cheapest bedroom, living room and dining room furniture online, helping thousands of customers furnish their homes for less without compromising on quality. Whether you're looking for a cheap wardrobe, chest of drawers, bedside tables, TV unit, dining set or a complete bedroom furniture collection, you'll find modern designs, excellent quality and outstanding value all in one place. We also offer a growing range of assembled furniture, perfect for customers who want to avoid flat-pack assembly and enjoy furniture that's ready to use. We know that once you've ordered new furniture, you don't want to wait weeks for it to arrive. That's why we offer FREE Next Day Delivery on thousands of products, delivering quickly to anywhere in mainland UK. With stock ready to dispatch and trusted delivery partners, we make transforming your home faster and easier than ever. To make shopping even more affordable, we offer a range of flexible payment and finance options, allowing you to spread the cost in a way that suits your budget. Whether you're furnishing your first home, upgrading a room, buying for a rental property or completing a full house makeover, we're here to help. Customer satisfaction is at the heart of everything we do. Our friendly UK-based customer service team is always on hand to answer questions, provide expert advice and ensure your shopping experience is smooth from order to delivery. We're constantly expanding our collection with new styles, from contemporary and minimalist furniture to timeless classics, ensuring there's something to suit every taste, every room and every budget. If you're looking for cheap furniture, wardrobes, assembled furniture, unbeatable value, FREE Next Day UK delivery, flexible finance and a company you can trust, Own Furniture is here to make furnishing your home simple, affordable and stress-free. We look forward to helping you create a home you'll love for years to come.
Exceptional Value Without Compromise
Écrit par l'entreprise
- Beautiful and Affordable Furniture with Free Next Day Delivery!
- We're committed to offering some of the UK's most competitive online furniture prices without compromising on quality. From wardrobes and beds to dining sets and TV units, you'll always receive fantastic value for money.
Coordonnées de contact
Unit 1C, Guardian Road, NR5 8PF, Norwich, Royaume-Uni
- 0333 014 7733
- customerservices@ownfurniture.co.uk
- ownfurniture.co.uk
Affordable Furniture, Delivered Fast
3,8
Bien
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great furniture and prices
Great furniture and prices. Always very helpful and responsive. Used several times now.
11 juin 2026
Avis spontané
Réponse de Own Furniture
Hi Wendy,
Thank you for taking the time to leave us a review!
We're delighted to hear that you've been happy with both our furniture and our prices. It's especially wonderful to know that you've chosen to shop with us several times and have consistently found our team helpful and responsive.
Your continued support means a great deal to us. Thank you for choosing Own Furniture, and we look forward to helping you again in the future!
Best regards,
Own Furniture
Will in customer service was extremely…
Will in customer service was extremely helpful when trying to rearrange the delivery for my items at a time that was convenient for me. I didn’t realise quite how speedy the delivery would be and he helped me delay it until I could be around for its arrival.
Thankyou!
10 juin 2026
Avis spontané
Réponse de Own Furniture
Hi Ella,
Thank you for taking the time to leave us a review!
We're delighted to hear that Will was able to help rearrange your delivery to a time that suited you. We always do our best to be as flexible as possible, so it's great to know we could make the process more convenient for you.
We'll be sure to pass your kind comments on to Will. Thank you again for choosing Own Furniture. If you need anything in the future please do get in touch.
Best regards,
Own Furniture
The company is the big conman out there…
The company is the big conman out there you will never see a refund or new parts sent out only after your money ones please please do not go to this company customer service what a jock a 3 year old would do a better job for you after you pay for a company to but the unit together they want you to dismantle and end back to them only call they will get me is the belief collection my money and I will collect
10 juin 2026
Avis spontané
Réponse de Own Furniture
Hello,
Thank you for taking the time to leave us a review!
We appreciate that this situation has been frustrating for you. Our intention has always been to resolve the matter in line with our returns policy and the information provided by the supplier.
Where an item has been assembled, we do ask that it is dismantled before being returned. This is a standard requirement, as assembled furniture cannot be transported safely by our couriers.
We understand this may not have been the outcome you were hoping for, but we have endeavoured to explain the options available throughout our correspondence. If you would still like us to review your case, please don't hesitate to contact our customer service team, who will be happy to assist further.
We genuinely value all customer feedback and wish you all the best moving forward.
Best regards,
Own Furniture
Absolutley AWFUL company
Absolutley AWFUL company. Purchased a shoe cabinet. The dowels dont fit in the holes. After struggling to get the first three panels together the 3rd started to damage the hole so stopped! Contacted Own Furniture asking to return it. The reply was that there is no issue with the holes and its my fault! And that tgey can quote me for replacement parts. Customer services where patronizing. Never ever have dealt with such an awful company! Beware ! Under the consumer rights act 2015 they should replace or refund!
10 juin 2026
Avis spontané
Réponse de Own Furniture
Hi Sonia,
Thank you for taking the time to leave us a review!
We are genuinely sorry to hear that you were disappointed with your experience.
We completely understand how frustrating it is when assembling furniture doesn't go to plan, and we're sorry for the inconvenience this has caused.
After reviewing the photographs and information provided, our team concluded that the damage to the panel had occurred during assembly. Unfortunately, where damage has resulted from mis-assembly, we are unable to offer replacement parts free of charge or arrange a collection for a full refund under our returns policy.
We do appreciate that accidents can happen. Where possible, we are happy to offer replacement parts on a chargeable basis.
We're sorry that you were unhappy with the outcome, as it is always our aim to provide the best support we can within the terms of our policy. We do appreciate your feedback and wish you all the best.
Best regards,
Own Furniture
09-06-26….We’re does one begin when wishing to…
09-06-26…We’re does one begin when wishing to not only complement but show gratitude for commitment-services second to none….Over the last week or so… We have had the pleasure of speaking with a young lady called Katie also a young man called William. Both of which are extremely polite also caring in manner …. their support also time is truly appreciated….We would sincerely recommend ‘Own Furniture’ For not only quality with value but more because of sincerity in being an honest family run business within a commitment to provide a caring first class service without any hidden costs…. Both Katie also William deserve this praise also a big Thankyou for their second too none commitment in providing an excellent customer services willing to go the extra mile to assist and deliver….For me l believe in being kind also appreciating those who give time with an understanding…To earn respect we kindly show respect …Own Furniture… absolutely deserves this nothing less…👏👏 Eileen Stokes
9 juin 2026
Avis spontané
Réponse de Own Furniture
Hi Eileen!
Thank you for taking the time to leave us a review!
We truly appreciate your incredibly kind and heartfelt words.
Your wonderful feedback truly mean so much to all of us. We're absolutely delighted to hear that both Katie and Will were able to provide the support, care and service you deserved. We'll be sure to pass on your lovely comments to them.
We always strive to provide honest, personal service and high-quality products, so it's especially rewarding to know that this came across throughout your experience with us.
Thank you for your recommendation and for taking the time to recognise the team's efforts. It has been an absolute pleasure assisting you, and we hope to be able to help you again in the future. Wishing you all the very best, and thank you once again for your kindness and support.
Best regards,
Own Furniture
Bought a 3 piece Willow bedroom set.
Bought a 3 piece Willow bedroom set.
Found it easy to build following instructions.
Quick delivery, lovely product at a great price. Would recommend to anyone!
3 juin 2026
Avis spontané
Réponse de Own Furniture
Hello Jane,
Thank you for taking the time to leave us a review!
We're delighted to hear that you found the Willow bedroom set easy to assemble and that you were happy with the delivery, quality, and value for money.
Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience. We hope you enjoy your new furniture for many years to come!
If you need anything in the future please do get in touch!
Best regards,
Own Furniture
OWN FURNITURE
This company, OWN FURNITURE have been extremely professional and courteous throughout my buying process. I would recommend anyone to deal with OWN FURNITURE where they will receive very helpful advice and assistance. Brilliant !
3 juin 2026
Avis spontané
Réponse de Own Furniture
Hello Peter,
Thank you for taking the time to leave us a review!
We're delighted to hear that you found our team professional, courteous, and helpful throughout your buying journey. Your recommendation means a great deal to us, and we're so pleased we could provide the advice and assistance you needed.
Thank you for choosing Own Furniture and if you need anything in the future please do get in touch!
Best regards,
Own Furniture
Fantastic and friendly customer…
Fantastic and friendly customer service, highly recommend!
29 mai 2026
Avis spontané
Réponse de Own Furniture
Hello,
Thank you for taking the time to leave us a review!
We're delighted to hear that you had a positive experience with our customer service team. Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience.
If you need anything in the future please do get in touch!
Best regards,
Own Furniture
Terrible company & service.
Terrible company & service.
I ordered 2 beds from here in April for my children, after weeks of searching for the perfect once we settled on 2 matching beds from here. There were in preorder for around a month which was fine we knew when we ordered. When the date was close I tried to find delivery information as it was still pending , the day after the date I was to ‘expect the beds’ I got a message that morning 9am to say beds due today (anytime) no pre noticed or anything, I was out and hadnt arranged to be home as I hadn’t had any messages.
I arrived home to find £450 worth of beds just laid on my drive, luckily it was dry and they hadn’t been stollen.
This was the first issue.
The next day I unboxed one , matched all the numbers on the beds to pieces needed and all there!
3 hours later finally about to attaché the last piece and it’s the wrong piece, after ages of trying to get my head around it I call the company to be told oh we’re so sorry the version of the bed on the website is the old one, you have been sent a new version ( I wanted access under the bed however the one pictured has access from both sides, the one sent only had access from the back and this particular side is against my wall so no good.
Another few emails and calls from the company and I’m told I need to dismantle the bed, box back up and they will collect over the next week and I’ll be refunded.
All great however now I’ve spend a whole day building and collapsing beds, my boys are now left to sleep on the floor through half term and I’m boxing a very large bed back up which is difficult.
I ask if there is any good will for there mistake and my awful day and trouble to be told there collection the beds and refunding me free of charge (basically I should be happy with that) from there huge error I was not.
4 days later the beds were due to be collected and the company did not turn up , so another day of half term wasted waiting in for them.
They promised to come the next day but at this point I was done so I left them on the drive.
I got a refund a week later luckily and the beds collected.
I asked for some good will in the form of a discounted single mattress (I had no confidence ordering large furniture) after a week of very slow emails I am about to order this elsewhere now.
Poor excuse of a good company, terrible service and very unhelpful unless it’s suiting them.
Absolutly would not recommend if you want a fast seamless service.
I ordered from another company, got the beds 2 days later with lots of updates and amazing service from the delivery guys , worlds apart
23 mai 2026
Avis spontané
Réponse de Own Furniture
Hello,
Thank you for taking the time to leave us a review!
We’re very sorry to hear about your experience and the frustration caused.
Once an order is dispatched from our warehouse, an automatic email is sent providing tracking details and advising of the upcoming delivery. We do appreciate your concerns regarding the delivery being left on your driveway. Whilst we expect our courier partners to provide a high standard of service, the decision to leave a parcel is ultimately made by the driver if they deem the location to be safe and secure.
We would also like to sincerely apologise for the error on the website regarding the bed design. Unfortunately, the product imagery had not been updated to reflect the revised version supplied by the manufacturer. As the product received differed from your expectations, the only way for us to fully resolve the issue was to arrange for the beds to be returned and refunded in full.
We appreciate that dismantling and repackaging the furniture was inconvenient and time-consuming, and we are sorry for the disruption this caused during your children's half-term break.
To apologise for the experience, a goodwill discount was also provided for use against a mattress purchase. Whilst we understand this did not fully make up for the inconvenience caused, it was offered as a gesture of goodwill following the issues experienced.
We are sorry that we fell short of your expectations on this occasion and appreciate you taking the time to share your feedback.
Best regards,
Own Furniture
Outrageous return fees
I have ordered a wardrobe from this website. Unfortunately I found out later on that the depth of the wardrobe is too small. The wardrobe itself was £330 and I bought the 5 year protection to go with it. It does say free delivery. Due to the fact that the item has been dispatched they mentioned that £95 will be deducted from the refund if I refuse the delivery due to a simple measurement. Very very disappointed with the way this issue has been handled tried to see if there is an alternative way to resolve the measurement issue no other option was presented. Take it or leave it kind of thing. Be careful buying things from here if you're not sure double and triple check before getting anything as you will be paying them back a third or more of the items worth just for simply changing your mind or finding out that the size isn't the right size.
1 juin 2026
Avis spontané
Réponse de Own Furniture
Hello Ibrahim,
Thank you for taking the time to leave us a review!
We’re very sorry to hear that you were disappointed with the outcome of your enquiry.
Unfortunately, as the order had already been dispatched, the return charge quoted was to cover the courier return costs. These charges are set by the courier network and vary depending on the size, weight, and type of item being returned, which is why larger furniture items can incur higher fees.
We completely understand your frustration regarding the dimensions. However, all product measurements and specifications are displayed on the product listing prior to purchase to help customers ensure the item is suitable for their space.
We do apologise that we were unable to offer an alternative solution on this occasion and appreciate you taking the time to share your feedback.
Best regards,
Own Furniture
I made an order and clumsily put the…
I made an order and clumsily put the wrong delivery address and selected the wrong colour. Called them and they swiftly corrected the order for me and delivery was rescheduled, with no charge and great understanding!! Couldn’t be more pleased and what a lovely team!
1 juin 2026
Avis spontané
Réponse de Own Furniture
Hi Adam,
Thank you for taking the time to leave us a review!
We're delighted to hear that our team was able to quickly correct the delivery address and colour choice for you and get everything rearranged without any hassle.
We're so pleased you had a positive experience, and your kind words about the team mean a lot to us.
Thank you for choosing Own Furniture, and we hope to assist you again in the future!
Best regards,
Own Furniture
Friendly customer ser icd
The service is unbelievable! My new bedside tables are great. The service was second to none. A big thank you to katie and will who helped throughout the way!
19 mai 2026
Avis spontané
Réponse de Own Furniture
Hi Tom,
Thank you for taking the time to leave us a review!
We're thrilled to hear that you're happy with your new bedside tables and that you received such great service throughout.
Katie and Will will be delighted to hear your kind words. We truly appreciate your support and thank you for taking the time to share your experience.
If you need anything in the future please do get in touch.
Best regards,
Own Furniture
Very confusing
Very confusing. I tried to order a bedside table (£45) to be delivered on a specific date. Everything went through including the payment and I received an email confirming my order. Within minutes of the payment going through, the payment was returned so I assume I won't be receiving the item, although I haven't had an email to advise me of this. Guess I should have checked the reviews first...
23 mai 2026
Avis spontané
Réponse de Own Furniture
Hello,
Thank you for taking the time to leave us a review!
We're very sorry for the confusion and frustration caused. Had you contacted our customer service team, we would have been more than happy to look into this for you and get the issue resolved straight away.
Occasionally, payments can be automatically reversed due to payment verification or processing issues, but we appreciate that without further communication this can be confusing.
We sincerely apologise for the inconvenience and would have welcomed the opportunity to investigate and assist further.
If you need anything in the future please do get in touch.
Best regards,
Own Furniture
Excellent service from Will & Nick, competitive prices, and great quality!
I had a fantastic experience from start to finish.
Pre-sales Support:
Before purchasing, I spoke with an advisor named Will to clarify delivery options and ask about the new "Tessa" range. Since there is no showroom, we looked at the images together to check the line details. Will was incredibly patient and helpful.
Delivery:
I ordered the Tessa wardrobe and a 3+2 chest of drawers on 18th May, and they arrived on 21st May. The delivery driver, Nick, was brilliant. My road was blocked by an accident, so he went to another delivery and came back later once it cleared. I truly appreciated his kindness on a tough day.
Product & Packaging:
The long wardrobe boxes were stacked on smaller boxes, causing them to curve slightly. I mentioned to Nick that this can sometimes fracture side panels, but luckily, the internal packaging was excellent. Everything arrived in perfect condition with all parts included.
Assembly & Quality:
The instructions were easy to follow. The finished units look exactly like the pictures. The black lines are actually powder-coated painted grooves, which look premium and will last a long time.
Overall, I am highly impressed with the competitive pricing and top-tier service!
18 mai 2026
Avis spontané
Réponse de Own Furniture
Hello,
Thank you for taking the time to leave us a review!
Thank you so much for your fantastic review! We're delighted to hear you had such a positive experience from start to finish.
Will will be pleased to hear your kind words about the pre-sales support, and we'll be sure to pass your compliments on to Nick for his excellent service on delivery day.
It's great to know everything arrived in perfect condition, the assembly was straightforward, and you're happy with the quality of your Tessa furniture.
Thank you for choosing Own Furniture and for your recommendation, we truly appreciate your support!
Best regards,
Own Furniture
Bad company and liars. AVOID
I have ordered wardrobe and bed side tables. They have advised that it will arrive on 11th. I have to call and chase to find out that order will be delayed and promised to call me. 2 weeks later no order or phone call but they have happily took my money. Very bad company and liars. AVOID!
11 mai 2026
Avis spontané
Réponse de Own Furniture
Hello Damian,
Thank you for taking the time to leave us a review!
We’re very sorry to hear that you were disappointed with your experience.
Having reviewed your order, we can see that the wardrobe was dispatched on 10th April for delivery on the next working day, which was Monday 13th April, and was successfully delivered.
The bedside tables were ordered on a pre-order basis and were dispatched as soon as stock arrived with us on 22nd May via FedEx. I can also see that a delivery attempt was made on 26th May, which was unfortunately missed, and the items were then successfully delivered on 27th May.
We sincerely apologise for any confusion regarding the delivery dates and appreciate your feedback. Thank you for taking the time to share your experience.
Best regards,
Own Furniture
I had never heard of or ordered from…
I had never heard of or ordered from this company before. I bought a large wardrobe at a good price. It was delivered quickly and I was pleasantly surprised by the substantial nature and good quality of the wardrobe. Customer service is also excellent. Katie replies quickly and is extremely helpful.
20 mars 2026
Avis spontané
Réponse de Own Furniture
Hello,
Thank you for taking the time to leave us a review!
We’re delighted to hear that your first experience with us was such a positive one and that you were pleasantly surprised by the quality and sturdiness of your wardrobe.
Katie will be especially pleased to hear your kind words. We pride ourselves on providing helpful and responsive customer service, so it’s great to know this made a difference to your experience.
Thank you for choosing Own Furniture, and we hope to assist you again in the future!
Best regards,
Own Furniture
Ongoing Complaint! Terrible Company! No resolutions! 0 Stars!
Responding to Own Furniture’s delayed reply to my previous review.
They claim their Director “personally offered to inspect the item” to help resolve the issue. What a joke.
The Director conveniently offered to visit on every day except the one day I was actually available. I even tried rearranging my entire week to accommodate his schedule, only to then be told how difficult it would be for him due to the distance. His “solution”? Send someone else out — but I would have to PAY for the inspection of THEIR defective product.
To make matters worse, the Director insisted the cupboard was assembled incorrectly. However, the handyman who assembled it — someone who does this professionally almost every day — clearly stated there is something wrong with the cupboard itself because the parts do not align properly. The Director’s response was basically that the handyman doesn’t know how to assemble furniture, while also arrogantly claiming that Own Furniture’s machines “do not make errors.” I was told I can order parts for the cupboard, again, at my expense. They want money for everything and seem to think this is a resolution.
I raised a chargeback because Own Furniture left me with a defective cupboard that does not align or fit together properly. The quality is poor, cheap, and absolutely unacceptable. Instead of resolving the issue, Own Furniture then told my bank that I had “refused assistance,” which is completely false. I have everything documented in writing along with photographic evidence.
I am genuinely shocked by the dishonesty and lack of accountability from this company. After revisiting the reviews today, I can now see many other customers reporting similar experiences. Own Furniture seem more interested in taking people’s money than actually resolving legitimate customer complaints.
Avoid this company if you value customer service, honesty, or product quality. The responses they have left on the reviews are poor!
17 mars 2026
Avis spontané
Réponse de Own Furniture
Hello,
Thank you very much for taking the time to leave us a review!
We’re sorry to hear that you are dissatisfied with the outcome of this case.
Following your report, a thorough investigation was carried out involving our Technical Review Team and the manufacturer. Based on the information, photographs, and evidence provided, the conclusion reached was that the issue was consistent with misassembly rather than a manufacturing defect.
Our Director was more than happy to personally inspect the item, however, due to the significant distance involved, he was only available in your area on a specific date. When it became clear that a mutually convenient date could not be arranged, an independent inspection was discussed as an alternative option. We advised that if the inspection concluded that the item had not been misassembled and a manufacturing fault was present, we would have reviewed the findings accordingly, including reimbursement of the inspection cost.
We appreciate that you disagree with the outcome of our investigation. However, our conclusions were based on the findings of both our Technical Team and the manufacturer rather than assumptions alone.
As a chargeback has now been raised, the matter is being handled through the appropriate banking channels, and we will continue to liaise directly with the relevant parties as part of that process.
We are sorry that we were unable to reach a resolution that you were happy with and appreciate you taking the time to share your feedback.
Best regards,
Own Furniture
I ordered this chest of drawers and it…
I ordered this chest of drawers and it was delivered in the set time frame but on arrival the screws were missing to attach the legs. I tried to phone the company on the day it was delivered no answer. After contacting them via email 3 times and being told they would organise for the screws to be sent by post. I was ignored in the end with no follow reply to my email. After paying £389.00 I expect the screws to complete my chest of drawer installation. Poor service, will not order anything from this company again.
6 avril 2026
Avis spontané
Réponse de Own Furniture
Hi Deirdre,
Thank you for taking the time to leave us a review!
We're very sorry to hear about your experience and the frustration caused. We can see that our customer service team did respond to your emails, however we do apologise that you were unable to get through to us by phone. We are always here to help!
Replacement screws were requested from the supplier as soon as this was raised, and they were sent out to you as quickly as possible. We're very sorry again for the inconvenience caused and appreciate you taking the time to share your feedback.
Best regards,
Own Furniture
5 star service
Brilliant service! Received prompt and clear updates throughout, will certainly be buying from these guys again. Highly recommend.
20 avril 2026
Avis spontané
Réponse de Own Furniture
Hi Jamie,
Thank you for taking the time to leave us a review!
We're delighted to hear you are happy with the prompt updates and overall service. Your recommendation means a lot to us, and we really look forward to helping you again in the future!
Best regards,
Own Furniture
Awful experience.
Awful experience, zero stars needed. I purchased a wardrobe and selected the date of April 17th at checkout. I arranged for someone to be at my property all day and for the old one to be dismantled. The item never arrived.
I contacted the company via email and they responded Monday, they kept saying the courier company had a back log and my item was on the way. I in turn called FedEx personally and they told me they were awaiting my shipment. Will personally assured me my delivery would arrive on the 21st, and said the company isn’t responsible for the delay due to using a third party. This is false, when you buy a product and select a date your contract for that resides completely with the company you ordered from.
When i checked the tracking on the evening of the 20th I saw the item still said “label created” and that it was still not shipped. On the morning of the 21st I contacted FedEx and they said they were still awaiting the package. I then emailed my cancellation of this product and contacted my bank to initiate the refund process.
The company sent the package hours after this and Katie emailed me to tell me it was on the way and that if I refused the package I’d be charged £55. This is false information used to scare people into accepting a delivery. Under the consumer rights act once a company breaks the delivery contract you can cancel your item. You can also refuse the item at the door especially if they send it after you have cancelled.
The driver turned up and I simply told him this item is to be returned. He took the item and left. Katie then emailed me to tell me I would receive my full refund.
I will never recommend this company nor make any further purchases from them. Please learn your consumer rights if you’re planning on ordering from here. Or take your money to a reputable seller like Amazon or Argos.
22 avril 2026
Avis spontané
Réponse de Own Furniture
Hello Rose,
Thank you for taking the time to leave us a review!
We’re very sorry to hear about your experience and the frustration caused regarding the delivery delay. We do rely on third-party couriers for fulfilment, and unfortunately, there are occasions where delays occur that are outside of our direct control, despite our best efforts to monitor and chase these on our customers’ behalf.
As the item had been dispatched, any return would normally incur a charge to cover courier and handling costs. This is outlined in our terms and conditions, which are agreed to at the point of order, and is in line with the Consumer Rights Act.
That said, in this instance, once you advised us of your cancellation and refusal of delivery, we did ensure that no return charge was applied and a full refund was processed for you.
We’re sorry again for the inconvenience caused and appreciate you taking the time to share your feedback.
Best regards,
Own Furniture
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.