OxbykesAvis 

I had a very disappointing experience buying a bike through Oxbykes both in terms of service and the quality of the bike.
Oxbykes were selling a used Frog bike which I bought for my 4 year old’s birthday. There was very limited communication in the run up to collecting the bike. Oxbykes shared the name of the collection venue (where the bike would be locked up ready for me) at the time of purchase and some brief instructions. However I did not receive any further instructions on how to collect the bike, and had to check whether the bike was ready for collection and how I would receive a code to open the bike lock. When I asked the questions over Oxbykes chat function the customer service staff were slow to answer and told me to check my account for details - when I had done already.
When I collected the bike it looked nothing like it had been pictured. It was rusting, both tires were flat, brakes jammed, chain slack and the top of the chain guard snapped off leaving a sharp edge right where a child’s shin would pass it on cycling. However not all of this was evident while it was locked up next to other bikes. I could only see the full set of issues once I had unlocked it and tried wheeling it around. And to unlock it I had to tick a disclaimer on their website saying I was happy to take it in its current condition, before being given a code for the bike lock.
Given the poor customer service experience in the morning and horrified at its condition I took it home to work out of I could fix it. I didn’t fancy trying to get hold of Oxbykes again. I understand they offer a repair service- but wouldn’t have trusted them at this point to repair it. Instead I took it to a trusted bike mechanic who serviced it for £50. He told me that as sold the bike was unsafe to be ridden by a child and that he was surprised anyone would sell a child’s bike in this condition. Oxbykes have refused to give me any refund despite this poor experience because they say they could have repaired it.

I retrieved my bike, perfectly repaired and making my ride feel like a new experience. And a very reasonable price. Thanks Oxbykes

Amazing service! We collected our newly bought bike and it was nice and as new. We will come back when we need to purchase a new one. Great stuff!

wanted a bike and had one within 3 hours. excellent idea overall. customer service was very good in my experience, got fast responses despite bank holiday weekend.

IF OXBYKES HAS ALSO STOLEN FROM YOU, YOU CAN CLAIM YOUR MONEY BACK THROUGH A SMALL CLAIMS COURT BY FILLING IN AN ONLINE FORM ON GOV.UK

DO NOT USE THIS SERVICE, IT IS A SCAM.

In early November I purchased what turned out to be a faulty bike and requested a refund (which I had to fight for and quote the consumers rights act in order to be 'granted'). 5 days later I asked for an update and was told "we will check with accounts", which I had to chase up again 4 days after that having receiving no reply. They then told me that it would take around 14 days to process.

3 weeks later, still nothing. I chased them up AGAIN and was told, again, that they would check with accounts. 10 days of more radio silence went by and I chased ONE MORE TIME and was told my refund was in the queue and that I would receive email confirmation (another lie).

Today, 5 months after my last enquiry and 6 months after I was told I would be refunded, I have chased up again and have been told it will be checked with accounts. I am not hopeful that I will be replied to.

I am not the only person with this issue as is evident from other reviews. I will be filing a court claim to retrieve the money which I am owed under the consumers rights act of 2015, and I advise others who have been stolen from in this way to do the same. It's as easy as filling in an online form on the gov.uk website.

They say they give you an honest, reasonable quote for your bike. The quote they gave me was ridiculously low, £65 for a bike in very good condition with new tyres that cost over £1,200, and was only a few years old.

Best bike rental service in the UK let alone Oxford! Quick and easy service to use. I had amazingly quick customer service when needed and the range of bikes were amazing and tailored for all needs. Will definitely use again.

The bikes are not as shown in the pictures online, they are in much worse conditions. As such the prices aren't actually aren't very good.

Moreover they advertise bikes on their website which are already actually sold to lure you in, which in fact you cannot buy. The ones that you can buy are a much worse deal.

Moreover, I wasted *a lot* of time:
1. The website is very glitchy, I had to contact the support, make a new account, get the bike transferred to the new account ... lots of time wasted.
2. I went to collect my bike, and it was not there.
3. I got in touch with support, and I was offered a different bike. I went to collect it and it was totally broken: gears not working, bike rack bent and wonky, brakes not working ...
4. Finally I travelled to meet with a mechanic, and I was offered to swap with a bike that had just been fixed. again, time wasted travelling and finding a new suitable bike that was actually working.

overall, several hours wasted, the bike is ok, the price is not that cheap but ok.

To be fair, I have had other experiences with OxBykes and they have been better, but this time it was really not ok.

The silver lining was the online support which was very efficient and the mechanics were polite and happy to help.

I had a very poor experience with OxBykes / Byke Ltd regarding a returned bike purchase.

I bought a bike (Challenge FXR252) and returned it immediately as it wasn’t suitable / not as described. Their own system later showed “Sale has been returned” and recorded a return date, and they issued a partial refund as account credit.

However:

I was not credited for returning the D-lock that was returned with the bike.

They deducted a “rental charge” even though this was a purchase return.

The refund was kept as OxBykes account credit, instead of being returned to the original payment method.

Months later, support claimed my return photos were blank/black and said they couldn’t confirm return unless they “recover” the bike, and suggested further charges may be deducted for mechanic recovery.

This is extremely frustrating, as their records already show the return was processed and the bike was returned within 2 days. It feels like the company makes refunds unnecessarily difficult and keeps customers’ money as internal credit.

I would not recommend purchasing unless you are comfortable with refunds being delayed/withheld and handled as store credit.

Bought a bike on Oct 12 for £170 and then returned it on Oct 13 in its original condition because I changed my mind. OxBykes claim that you can return your bike within 30 days, but after two weeks I had to contact them to try get the money back to my bank account. I confirmed that this is what I wanted and they confirmed that my request would be sent to the accounts team. I have followed up every 2-4 weeks since Oct 26 (when they confirmed that my request would be sent to accounts) and each time, they claim that my request is in queue or that they will forward my request to the accounts team, but nothing ever happens. I have requested multiple times for them to give me written confirmation that the accounts team have received my request and are working on it/have processed it, but they just tell me that they will forward my request to the accounts team. Same thing when I ask for the contact details of the accounts team or a manager.

For a company that was made by students for students, it's very disappointing that they're withholding £170 from somebody that is well within their consumer rights and OxBykes' return policy to get their money back, and quite frankly needs that money. Do not advertise a 30-day returns if you don't intend to stick to it — that is misleading and very very scammy! Reading the other reviews on here it seems like its a running issue. AVOID!

Never refunded me for a broken bike, which they agreed to refund. It’s been over two months. They initially said “some banks take up to 14 days” the later said “your order is in the queue for a refund” so they were just lying initially. Clearly an absolute scam that is exploiting students like me who can’t afford anything better. Super disappointing because I wanted to support a local business. I’m now seeking advice from the financial ombudsman

Do not use OxBykes. So far my experience has shown this to be a terrible company across the board. The bikes are in awful or unusable condition. Customer service is incredibly slow to respond. They do not answer the phone.

Most importantly they have yet to refund my money for a bike I was never even given access to.

I am inclined to believe this service is a scam. If you want a second hand bike, go anywhere else.

AVOID!!!
Applied for a refund with their service team in mid-Oct., nothing has materialised except that they deducted a dubious amount from my credit.
They will ignore WhatsApp messages when no excuses can be given. What they've replied in the comment section is not true. Dishonesty, period.
13 January 2026

I purchased a bike from Oxbykes on 3rd November and returned it after using it once, in the exact same condition. Their website says I am eligible for a full refund. However, it has been almost 4 weeks and I have still not gotten my money back. I have reached out to the team numerous times and each time they are only "checking" with their accounts team and never getting back. I would not suggest buying or returning anything from them. It is almost my full time job now to be after them for my money.

The pick up is easy with clear instructions and drop off was easy too! The bike worked great and was really good value

The bike had no air in the tyre and the chain fell off within 2 minutes of riding it. They charge very high prices for very poor, barely ridable bikes.

I used Oxbykes to attempt to purchase a used bike for my daughter’s birthday. On arrival at the pick up location, there was no information provided on exactly where the bike would be (among the 100’s chained up). On finding one bike which had the colour/model purchased, the bike was in a sorry state (rust, rips in seat) and worst of all a flat tyre. Not as pictured. I understand the model is user-to-user but for customers buying bikes, these need to be checked prior to pick up. Having paid £110 I was very disappointed and forced to quickly find an alternative through other means. Having agreed a money refund, promised within 2 weeks, I am frustratingly still waiting for the money to hit my account over 5 weeks later. This is having chased multiple times. As the previous reviewer I get the sense of overall disorganisation and poor billing, service and customer management. Suggest avoiding if looking to buy.

Great place to buy bikes. Good policies and responsive staff.

I only wish the bike's warranty didn't get voided as soon as your lock return appointment is scheduled.