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Lisez les avis des autres

Noté 1 sur 5 étoiles

Horrible one in Whitehaven, I’ve never felt as unwelcome in a shop ever before. They are a horrible organisation now, I used to always donate stuff to charity shops, not now. I’d rather destroy stu... Voir plus

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Noté 5 sur 5 étoiles

Great shops, great charity. If you're complaining stuff is 'overpriced' just remember spending where the extra quid is going. The fact OXFAM have bad reviews but every company i've ever sat on hold f... Voir plus

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Noté 5 sur 5 étoiles

Regularly visit the Oxfam Bookstore in Victoria. Although it is a bit cramped and messy, the staff overall are friendly and pleasant. Some are less efficient than others but they are all volunteers.... Voir plus

Noté 1 sur 5 étoiles

Repeated attempts to volunteer in the Helmsley (N Yorks) shop who badly need help but they are not allowed! Instead there is a tortuous online process with HQ that after a month has yielded nothing. N... Voir plus

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À propos de l'entreprise

  1. Association caritative

Écrit par l'entreprise

Oxfam is a global community of people who believe in a kinder, and radically better world, where everyone has the power to thrive not just survive. We believe we can overcome poverty by fighting the injustices and inequalities that fuel it.


Coordonnées de contact

2,9

Moyen

TrustScore 3 sur 5

206 avis

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A répondu à 85 % de ses avis négatifs

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Noté 1 sur 5 étoiles

Horrible one in Whitehaven

Horrible one in Whitehaven, I’ve never felt as unwelcome in a shop ever before. They are a horrible organisation now, I used to always donate stuff to charity shops, not now. I’d rather destroy stuff than feed these corrupt organisations who stoop to emotional blackmail to get rich.

14 avril 2026
Avis spontané
Logo de Oxfam GB

Réponse : Oxfam GB

Good morning Lee, thank you for your review and I'm really sorry to hear about your experience in our Whitehaven shop. Our Retail Support team will be able to look in to this for you if you can share more detail of your experience. You can email them on support@oxfam.org.uk - Rob

Noté 1 sur 5 étoiles

Trrrible experience Goodge st

Hi I went into oxfam to bring in some clothes the man behind the counter was so Road he asked if they were designer I said some are , So he told me to sort out the designer and take the rest back I walked out never met anyone so rude Maybe it was his age I’ll never go in there again

6 mars 2026
Avis spontané
Logo de Oxfam GB

Réponse : Oxfam GB

Hello Patricia, I'm really sorry to read this. We'd really appreciate it if you could contact our Retail Support team with more details, so they could look into this for you. Their email address is support@oxfam.org.uk. Thanks so much for donating your items to Oxfam, this is hugely appreciated, and I hope you might consider coming back soon. All the best - Rob

Noté 1 sur 5 étoiles

I placed a online order I returned one…

I placed a online order I returned one item and oxfam won't refund me and they won't give me a returns label to return a item for a refund I will never shop with oxfam no more

13 janvier 2026
Avis spontané
Logo de Oxfam GB

Réponse : Oxfam GB

Hi there. We'd really like to look into this for you and see what we can do. You can contact our Online Shop team via email - enquiries@shop.oxfam.org.uk and phone - 0300 200 1252 (Mon-Fri 9am-6pm). If you can share your order number, they will be keen to help - Rob

Noté 1 sur 5 étoiles

Oxfam’s attitude to my brother’s Will

I am writing this review of Oxfam’s attitude to my brother’s Will (during the probate process) that donated very substantial sums to a number of charities including Oxfam. The mistake my brother made was to NOT get his Will property checked before he died. (His use of percentages rather than actual numbers in terms of donation amounts was the key problem.) However, the attitude of the Oxfam solicitors was unacceptable and without any compromise, in my opinion. Moreover, while the wider number of beneficiary charities accepted the will, Oxfam contacted all of them and changed their minds. I see this as an unnecessary Legal War if only some compromise could have been put forward and, in respect for the gratitude of my brother and expectations of his family. They could have offered a reasonable solution upfront to save on time and what becomes essentially “veiled threats”. Oxfam’s solicitors did not show any compassion, empathy or thought for our family through the process, and now the probate process has reached a year and a half in duration, and is still not complete. I understand that charities are struggling and Oxfam has lost 40% of its donations, however, in a world of corporate domination and monopolies, I feel it is the ordinary people trying to do the right thing and give back that lose out, while the solicitors carry out these legal games. We were told during our probate process that some charity solicitors are now very litigious. So my words of warning to those making their Wills is this: 1. Make sure you have your Will checked and do not use percentages! 2. It is probably best to have your charity of choice help you write your Will. Steve Morter

13 janvier 2026
Avis spontané
Logo de Oxfam GB

Réponse : Oxfam GB

Good morning Steve, thank you for your review and I'm sorry to hear about this experience. Oxfam does not have its own solicitors, but we would very much like to follow this up and look into this further for you. Could you please email more details to giftsinwills@oxfam.org.uk and we will follow this up? Thanks so much - Rob

Noté 1 sur 5 étoiles

The OxFam charity store in Chelmsford…

The OxFam charity store in Chelmsford is outrageously overpriced, leaving many deeply frustrated and disillusioned. While the organization pretends to support those in need, the exorbitant compensation for its CEO and paid employees raises serious eyebrows. How dare they exploit vulnerable shoppers by charging ridiculous prices for donated items that were intended to assist the impoverished in Gaza and elsewhere? So they claim..This situation starkly highlights the alarming lack of transparency within charity organizations, especially regarding their financial practices. It’s infuriating that instead of genuinely helping those in need shopping in charity shops, they seem more focused on lining the pockets of executives and staff. The fact that clothing and shoes in certain charity shops are selling for more than new items in retail stores is just plain wrong! Organizations like Oxfam, Cancer charity shops, and the British Heart Foundation have raked in profits at the expense of those they claim to support, The poor people in the UK fostering an unsettling atmosphere. It is absolutely essential for consumers to demand greater accountability in the charitable sector—because this current state of affairs is nothing short of disheartening scam.

5 décembre 2025
Avis spontané
Logo de Oxfam GB

Réponse : Oxfam GB

Hi there, I'm sorry you're disappointed by our shop prices. The general principle with our pricing is that the price should represent good value for the customer and for the donor who entrusted us with their donation, and should aim to raise significant funds for Oxfam's work.
The Chief Executive of Oxfam GB is paid £135,779 per annum. This is significantly below what leaders of similarly sized charities earn. We've taken a deliberate approach to ensure that pay at the top is proportionate, especially in an organisation working to challenge inequality. You can see how we spend donations here - https://www.oxfam.org.uk/donate/how-we-spend-your-money/. I hope that helps reassure. Thanks so much - Rob

Noté 1 sur 5 étoiles

I find I’m insulted by Oxfam

I find I’m insulted by Oxfam. I ask them before I drop things off if they can use them then they take them and lie to me. I dropped expensive computer books off and the yes we take them attitude only to find they ditched them. Still current books and not cheap. Could have taken them elsewhere. Done the same with other books I gave them. Yes I gave them numerous chances. Also the records they take are mostly scratched and useless but they don’t get rid of them but try to sell them on. Double standards. Cashing in on the new record craze. I wouldn’t try and sell any of the records they sell at all let alone for at least £3. This is going on in numerous shops. Take your stuff elsewhere. I know there’s wastage but I ask do you take them and they lie. Awful, especially when you make an effort.

1 décembre 2025
Avis spontané
Logo de Oxfam GB

Réponse : Oxfam GB

Hi Ray, I'm sorry to read this. We would really appreciate it if you could get in touch with our Retail Support team, who will be happy to look into this. Their email address is support@oxfam.org.uk. Thanks so much - Rob

Noté 5 sur 5 étoiles

Oxfam Bookstore Victoria: Unique Little Place

Regularly visit the Oxfam Bookstore in Victoria. Although it is a bit cramped and messy, the staff overall are friendly and pleasant. Some are less efficient than others but they are all volunteers. Some of the handicrafts and food items like chocolate are overpriced but the books, CD, etc are terrific and cheap. Generally, a great experience with a regular local customer base.

28 novembre 2025
Avis spontané
Noté 1 sur 5 étoiles

Do not buy coins from Oxfam…a complete con

I recently bought coins from Oxfam online. One of them cost me £50 and the other one cost me £70 well I have just had them checked one is worth £5.99 and the other one is worth £3. A complete waste of money.

23 novembre 2025
Avis spontané
Logo de Oxfam GB

Réponse : Oxfam GB

Hi there. We'd be really grateful if you can contact our Online Shop team about this, so they can look into this for you. Their contact details are here - https://onlineshop.oxfam.org.uk/contact-us Thank you so much - Rob

Noté 1 sur 5 étoiles

New Malden store

I visited the New Malden store and found it to be the worst I have ever been to. The clothes were so crammed on rails that it was impossible to look at anything let alone consider to buy anything. I spoke to a lady manager who was rude and unhelpful who did not care about the shop or the customers. There was things on the floor which was a trip hazard i feel that there is a accident waiting to happen this shop needs to close for a couple of days to rearrange the store and declutter

22 novembre 2025
Avis spontané
Logo de Oxfam GB

Réponse : Oxfam GB

Hello Micky, I'm sorry to hear about this experience. I have passed your feedback on to our Retail Support team who will investigate. You can also email them at support@oxfam.org.uk and they will then be able to respond to you. Thanks for shopping with Oxfam - Rob

Noté 1 sur 5 étoiles

Ungrateful

Went to my local store to day in cornwall to donate a few boxes of good quality books two ladies were incredibly rude and huffed at me when I asked if they would like them! Were incredibly ungrateful so I left & have taken them elsewhere. It wasn’t a problem if they had too many but more their attitude.

3 novembre 2025
Avis spontané
Logo de Oxfam GB

Réponse : Oxfam GB

Good morning Kerry. I'm very sorry to hear about this experience. We would be really grateful if you could email our Retail Support team (support@oxfam.org.uk) with more details, including when this happened and the specific shop. They will then be able to look into this and talk to the shop in question. Thanks so much thinking of donating your books to Oxfam - Rob

Noté 3 sur 5 étoiles

Landline number really?

The telephone number seems to have to be a landline. My mobile number wouldn't work. I can count the number of people in my phone who have a landline on the fngers of one hand

14 octobre 2025
Avis spontané
Noté 1 sur 5 étoiles

I’m absolutely outraged

I’m absolutely outraged, the prices are ridiculous. The poor can’t afford to shop At oxfam and the working class would rather look elsewhere for lower prices and better quality.
You need to sort your prices out, as so do many other charities.
I don’t believe you should be allowed to charge such extortionate prices for second hand clothing. That clearly won’t last as long as purchasing something new. You’re taking advantage of your position! Also Zara produced are always tatty and overpriced and anything that’s got a recognisable name or designer name is way overpriced! It’s just Not acceptable. You are a charity for the public for the people as well as a charity for giving to others in need too. Stop exploiting the poor!!!!

8 octobre 2025
Avis spontané
Logo de Oxfam GB

Réponse : Oxfam GB

Hi Katie, I'm sorry to read you feel feel our shop prices are too high. The money raised through our shop network is vital in ensuring we can provide aid in some of the world’s most vulnerable communities. Items are priced by our fantastic shop teams who are provided with guidance. We use resources that help identify different brands and suggested price ranges and we also take into consideration the condition of an item. We also research items on similar online marketplaces to help ensure consistency. We recognise that mistakes can sometimes be made and we are always very grateful when these are brought to our attention. I hope this helps explain our pricing. Thanks so much - Rob

Noté 1 sur 5 étoiles

Repeated attempts to volunteer in the…

Repeated attempts to volunteer in the Helmsley (N Yorks) shop who badly need help but they are not allowed! Instead there is a tortuous online process with HQ that after a month has yielded nothing. Not even the demanded referee has been contacted. Their apologetic emails are 'no reply' and the chat function is unattended. So we'll go to the other charity shops who are allowed to make such simple decisions themselves...

26 septembre 2025
Avis spontané
Logo de Oxfam GB

Réponse : Oxfam GB

Hi Duncan, I'm really sorry to read this. We're so grateful to you for wanting to volunteer with us. We'd really appreciate it if you could contact our Retail Support team with more info (support@oxfam.org.uk) so we can look into this. It will really help us to learn and improve our processes. Thanks so much - Rob

Noté 2 sur 5 étoiles

super-disappointed

I am super-disappointed at how little Oxfam have raised from the clothes that I donated. They belonged to my partner and were in excellent condition - three bin bags full, with 12-20 tailored shirts. It feels like they don't know how to get the best value from what they're given. I won't be using them again.

23 septembre 2025
Avis spontané
Noté 2 sur 5 étoiles

Oxfam Fulham Road

Oxfam Fulham - Every time I go in here it’s the same old story. Followed by management even though I buy (or used to) loads of things from this shop, but what irony today, still the usual surveillance as I wandered around. I almost bought an Adidas gilet at £17.00 but got so annoyed I put it back, but fear not someone else got it… they didn’t actually pay for it, instead they just slipped it on and then casually left the shop without paying. I ALMOST said something but thought why should I given the grief I get? Anywho. Check your CCTV for today around 3pm by the changing rooms. Female red curly hair. Didn’t look like a shoplifter (unlike myself clearly).

21 septembre 2025
Avis spontané
Logo de Oxfam GB

Réponse : Oxfam GB

Good morning Steven, thanks for sharing this. I have passed this on to our Retail Support team to look in to. If you have any more information please email them direct, their email is support@oxfam.org.uk - Rob

Noté 1 sur 5 étoiles

Check your paymentd

I was expecting to make a one off donation to Gaza. During the transaction it turned into a monthly direct debit. Will cancell it after one month. Sharp practice not expected from Oxfam

18 septembre 2025
Avis spontané
Logo de Oxfam GB

Réponse : Oxfam GB

Morning Howard. We're very grateful you wished to make a one off donation for Gaza. We're confident our systems do not turn one off donations into monthly gifts, but we'd be very grateful if you can contact us so we can investigate further. You can call 0300 200 1300 (Monday-Friday 9.30am-4.30pm) or email heretohelp@oxfam.org.uk. Thanks so much - Rob

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