Horrible one in Whitehaven, I’ve never felt as unwelcome in a shop ever before. They are a horrible organisation now, I used to always donate stuff to charity shops, not now. I’d rather destroy stu... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Horrible one in Whitehaven, I’ve never felt as unwelcome in a shop ever before. They are a horrible organisation now, I used to always donate stuff to charity shops, not now. I’d rather destroy stu... Voir plus
L'entreprise a répondu
Great shops, great charity. If you're complaining stuff is 'overpriced' just remember spending where the extra quid is going. The fact OXFAM have bad reviews but every company i've ever sat on hold f... Voir plus
L'entreprise a répondu
Regularly visit the Oxfam Bookstore in Victoria. Although it is a bit cramped and messy, the staff overall are friendly and pleasant. Some are less efficient than others but they are all volunteers.... Voir plus
Repeated attempts to volunteer in the Helmsley (N Yorks) shop who badly need help but they are not allowed! Instead there is a tortuous online process with HQ that after a month has yielded nothing. N... Voir plus
L'entreprise a répondu
Oxfam is a global community of people who believe in a kinder, and radically better world, where everyone has the power to thrive not just survive. We believe we can overcome poverty by fighting the injustices and inequalities that fuel it.
Royaume-Uni
A répondu à 85 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Horrible one in Whitehaven, I’ve never felt as unwelcome in a shop ever before. They are a horrible organisation now, I used to always donate stuff to charity shops, not now. I’d rather destroy stuff than feed these corrupt organisations who stoop to emotional blackmail to get rich.

Réponse : Oxfam GB
Hi I went into oxfam to bring in some clothes the man behind the counter was so Road he asked if they were designer I said some are , So he told me to sort out the designer and take the rest back I walked out never met anyone so rude Maybe it was his age I’ll never go in there again

Réponse : Oxfam GB
I placed a online order I returned one item and oxfam won't refund me and they won't give me a returns label to return a item for a refund I will never shop with oxfam no more

Réponse : Oxfam GB
I am writing this review of Oxfam’s attitude to my brother’s Will (during the probate process) that donated very substantial sums to a number of charities including Oxfam. The mistake my brother made was to NOT get his Will property checked before he died. (His use of percentages rather than actual numbers in terms of donation amounts was the key problem.) However, the attitude of the Oxfam solicitors was unacceptable and without any compromise, in my opinion. Moreover, while the wider number of beneficiary charities accepted the will, Oxfam contacted all of them and changed their minds. I see this as an unnecessary Legal War if only some compromise could have been put forward and, in respect for the gratitude of my brother and expectations of his family. They could have offered a reasonable solution upfront to save on time and what becomes essentially “veiled threats”. Oxfam’s solicitors did not show any compassion, empathy or thought for our family through the process, and now the probate process has reached a year and a half in duration, and is still not complete. I understand that charities are struggling and Oxfam has lost 40% of its donations, however, in a world of corporate domination and monopolies, I feel it is the ordinary people trying to do the right thing and give back that lose out, while the solicitors carry out these legal games. We were told during our probate process that some charity solicitors are now very litigious. So my words of warning to those making their Wills is this: 1. Make sure you have your Will checked and do not use percentages! 2. It is probably best to have your charity of choice help you write your Will. Steve Morter

Réponse : Oxfam GB
The OxFam charity store in Chelmsford is outrageously overpriced, leaving many deeply frustrated and disillusioned. While the organization pretends to support those in need, the exorbitant compensation for its CEO and paid employees raises serious eyebrows. How dare they exploit vulnerable shoppers by charging ridiculous prices for donated items that were intended to assist the impoverished in Gaza and elsewhere? So they claim..This situation starkly highlights the alarming lack of transparency within charity organizations, especially regarding their financial practices. It’s infuriating that instead of genuinely helping those in need shopping in charity shops, they seem more focused on lining the pockets of executives and staff. The fact that clothing and shoes in certain charity shops are selling for more than new items in retail stores is just plain wrong! Organizations like Oxfam, Cancer charity shops, and the British Heart Foundation have raked in profits at the expense of those they claim to support, The poor people in the UK fostering an unsettling atmosphere. It is absolutely essential for consumers to demand greater accountability in the charitable sector—because this current state of affairs is nothing short of disheartening scam.

Réponse : Oxfam GB
I find I’m insulted by Oxfam. I ask them before I drop things off if they can use them then they take them and lie to me. I dropped expensive computer books off and the yes we take them attitude only to find they ditched them. Still current books and not cheap. Could have taken them elsewhere. Done the same with other books I gave them. Yes I gave them numerous chances. Also the records they take are mostly scratched and useless but they don’t get rid of them but try to sell them on. Double standards. Cashing in on the new record craze. I wouldn’t try and sell any of the records they sell at all let alone for at least £3. This is going on in numerous shops. Take your stuff elsewhere. I know there’s wastage but I ask do you take them and they lie. Awful, especially when you make an effort.

Réponse : Oxfam GB
Regularly visit the Oxfam Bookstore in Victoria. Although it is a bit cramped and messy, the staff overall are friendly and pleasant. Some are less efficient than others but they are all volunteers. Some of the handicrafts and food items like chocolate are overpriced but the books, CD, etc are terrific and cheap. Generally, a great experience with a regular local customer base.
I recently bought coins from Oxfam online. One of them cost me £50 and the other one cost me £70 well I have just had them checked one is worth £5.99 and the other one is worth £3. A complete waste of money.

Réponse : Oxfam GB
Great work done by great team. This was my third interaction and happy to see them responsive as always!
I visited the New Malden store and found it to be the worst I have ever been to. The clothes were so crammed on rails that it was impossible to look at anything let alone consider to buy anything. I spoke to a lady manager who was rude and unhelpful who did not care about the shop or the customers. There was things on the floor which was a trip hazard i feel that there is a accident waiting to happen this shop needs to close for a couple of days to rearrange the store and declutter

Réponse : Oxfam GB
Went to my local store to day in cornwall to donate a few boxes of good quality books two ladies were incredibly rude and huffed at me when I asked if they would like them! Were incredibly ungrateful so I left & have taken them elsewhere. It wasn’t a problem if they had too many but more their attitude.

Réponse : Oxfam GB
The telephone number seems to have to be a landline. My mobile number wouldn't work. I can count the number of people in my phone who have a landline on the fngers of one hand
I’m absolutely outraged, the prices are ridiculous. The poor can’t afford to shop At oxfam and the working class would rather look elsewhere for lower prices and better quality.
You need to sort your prices out, as so do many other charities.
I don’t believe you should be allowed to charge such extortionate prices for second hand clothing. That clearly won’t last as long as purchasing something new. You’re taking advantage of your position! Also Zara produced are always tatty and overpriced and anything that’s got a recognisable name or designer name is way overpriced! It’s just Not acceptable. You are a charity for the public for the people as well as a charity for giving to others in need too. Stop exploiting the poor!!!!

Réponse : Oxfam GB
Repeated attempts to volunteer in the Helmsley (N Yorks) shop who badly need help but they are not allowed! Instead there is a tortuous online process with HQ that after a month has yielded nothing. Not even the demanded referee has been contacted. Their apologetic emails are 'no reply' and the chat function is unattended. So we'll go to the other charity shops who are allowed to make such simple decisions themselves...

Réponse : Oxfam GB
I am super-disappointed at how little Oxfam have raised from the clothes that I donated. They belonged to my partner and were in excellent condition - three bin bags full, with 12-20 tailored shirts. It feels like they don't know how to get the best value from what they're given. I won't be using them again.
Oxfam Fulham - Every time I go in here it’s the same old story. Followed by management even though I buy (or used to) loads of things from this shop, but what irony today, still the usual surveillance as I wandered around. I almost bought an Adidas gilet at £17.00 but got so annoyed I put it back, but fear not someone else got it… they didn’t actually pay for it, instead they just slipped it on and then casually left the shop without paying. I ALMOST said something but thought why should I given the grief I get? Anywho. Check your CCTV for today around 3pm by the changing rooms. Female red curly hair. Didn’t look like a shoplifter (unlike myself clearly).

Réponse : Oxfam GB
I was expecting to make a one off donation to Gaza. During the transaction it turned into a monthly direct debit. Will cancell it after one month. Sharp practice not expected from Oxfam

Réponse : Oxfam GB
Saw a lot of negative reviews so I was a bit skeptical, but I had a great experience, the books I bought were in great condition and arrived not long after I bought them. Would definitely buy from here again.
Really happy with my purchase from oxfam online store ....oxfam shop F8090 REALLY GOOD QUALITY ITEM FOR A GREAT PRICE ALSO DELIVERY WAS FAST AND ITEM WELL PACKED
THANKS OXFAM 😊
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.