OZ Smart Avis 

Hat quality of the hats I bought is okay and was shipped fine. However I bought 1 type of hat specifically advertised as 55-60cm fit. My head is about 57cm so this sounded great. However, the hat was very tight on my head and clearly not designed to fit 60cm. I was emailed to post review on their website, which has not been published. Maybe because the review wasn't 5 star 🤷‍♀️

I ordered a sun hat for myself & my husband on 29/8/26 and received them today 7/9/26.
Thanks Oz Smart
We’re very happy with them.

Ordered two hats and a beach towel on 30th August, they arrived 2nd September, super fast delivery for my first shop here 👍 purchased Legionnares Sun Hat with Pony tail hole, it fits beautifully and the face and ear coverage is awesome especially working outdoors! My whole face, ears and neck are protected from the sun. Only thing I would change is the size of the pony tail hole for those of us with thicker hair. Second hat is Wide Brim Visor Sun hat, another beautiful protection hat for this harsh Australian sun. Only issue with this hat are the strap clips, they rub on my ears so I have to adjust the hat but overall beautiful hats. I will be buying more in other colours 👍

I bought three umbrellas from OZ and one of them will not stay open or close first time I used it! I contacted OZ for a replacement and have gotten no response! Be careful purchasing, I feel like the one umbrella was a waste of money because of a manufacturer error, useful umbrella!

Bought a backpack, thought as the store was approx 1.5hrs drive from home, I would receive it quickly.

It took 4 weeks to receive it... got it yesterday with no tags or paperwork, just roughly wrapped in a plastic bag & a Australia Post label slapped on it.

As i bought it for my husband as a new work bag to replace his old one, he'll be checking it out over weekend as he'll be doing his bag changeover I then may be adding to my review.

The customer service doesn't exist... can't get anyone on phone, can't leave a message as "mailbox" is always full, the "live" chat isn't live & usually only get simple automated messages back in return but has been upwards of 3 days after a message was written, emails weren't answered either... basically they take your money & then completely ignore you.

I feel that they are dropshippers & with no communication about eta of products, your wondering if you've lost your money.

After all my emails, phone calls & live chats... they sent the parcel mailing info to Australia Post, which then sat there as a invalid/inactive tracking number for a week. Then once the label became valid it sat there for another half week before it was finally mailed for delivery.

Yesterday was delivery day, I had been keeping an eye on Australia Post app as they were providing all accurate updates. Outsmart then after the product was marked as delivered decided to bombarded me with 6 emails within a few hours.

Outsmart won't be getting any other business from me & I'm sick of all the emails from them trying to encourage me to use the discount codes ... your now on my blocked list!

DON'T BUY FROM THIS ONLINE STORE... DROPSHIPPER WHO DON'T COMMUNICATE ON ANY PROGRESS OF YOUR ORDER BUT QUICKLY & HAPPILY TAKE THE MONEY!!!

I ordered two products two weeks ago. The order was promptly accepted and the money taken from my credit card.
Since then, nothing! There has not been any updates regarding dispatch, transit or an ETA for the delivery.
I have emailed them three times, they responded after a couple of days to the first two emails with 'it's progressing'. The third email is still unanswered.
I'm not sure if they've gone broke or if the site isn't legit - particularly disappointing for an Australian company.

I had bought a bag and after a week, the status of the order was saying "We're preparing these items for shipping." I sent a message via the online chat asking why there was a delay. I only got a very vague response and then they ended the chat. I tried to restart the chat to get a timeline and reason, but they would then not reply and kept ending the chat. DONT BUY ANYTHING FROM THIS SITE.

Avoid this online store at all cost! There is no way to contact the customer service, mobile, email, and live chat.

No response from them at all!

Ordered 10 days ago and no tracking yet. I have asked for a refund but I guess I will not get my money back.

I have been waiting 3 weeks for a delivery..so far. I don’t live in a remote area so it seems odd considering their website says items are dispatched the following day. I have had replies to my emails but they have not been helpful. I will never purchase from this company again.

Waiting 2 weeks for my purchase, can't leave a message when I ring, mail box is full, don't get an answer through mail or chat option.

Horrible customer service, takes ages to respond to basic questions, trying to following up a refund that they have been unresponsive to, don’t waste ur time here

I purchased a sun umbrella. When I received it it was missing the catch to hold it open to use. I messaged them on the last message from them telling me it was on its way. No answer. I then messaged again with photos via there return /faulty. No response again. I sent an email this time hoping to at least have an acknowledgement of email
Nothing. I have been asked to rate them. But nothing actually regarding the faulty umbrella. Which I really liked and can't get a reply to have it replaced. Very disappointing.

Their hats don’t have an adjustable strap inside, like you buy a pair of shoes without laces to tighten the shoes. No UX taken into account. And they call themselves “smart” - what smart about it? Go for other brands or you’ll take on a big risk that the hat won’t fit you, and hassle post purchase.

Cheap products. Bought a sun umbrella that broke after about 4 uses. Gave them a one star on their website and it wasn’t published. They only publish 5 star reviews. Second product I have purchased from them that is made from cheap materials.

Perfect hat for Australian conditions. Beautiful colours, with a really wide brim and convenient pony tail space which keeps the hair off of your neck and helps to stay cool. They fit really comfortably and are light to wear. Easy to use website and packaging and delivery were great. Washable as well. I bought 3 hats and leave one in the car for convenience.

I ordered two hats at the beginning of December. A message from the courier stated it had tried to deliver and no one was home. This was not true. The courier company never tried again to deliver. I did get my refund from PayPal. Very disappointed in OZ SMART as their customer service was very poor.