Oztix Avis 

Great customer service and communication with Max. Thank you so much for your help you are a gem .🤟🎶😊

I appreciated the auto message, it was clear about what action was being taken. I then appreciated the efficiency to which my request was resolved. Excellent customer service from a ticketing provider.

I sent through a query in regards to my purchased ticket. I noticed I made a mistake and immediately contacted the Customer Experience Team via email.

Ben from the Customer Experience Team immediately actioned my request - gave me my refund and changed my details as per my request. Very good and lifted some worry off my chest.

Great job Ben!

Kyle

So... I accidentally bought tickets for an event on the wrong date, which I feel is partly due to the Oztix website design; each performance for the same event has a separate page listing, as opposed to other ticketing websites where you select the event and then select the date. That confused me...

The good news: when I contacted their customer support to get the tickets swapped to a different date, they were most helpful. While I had to buy the tickets again for the correct date and then send them my order details, they responded promptly and processed a refund straight away. Thanks!

Customer Service staff were extremely helpful with obtaining a refund for my ticket, when event was originally cancelled.

Max from customer service was extremely helpful when I needed to make contact with an event organiser. It was much appreciated.

The customer service was exceptional. Max was super informative and responsive. Thanks again for your help!

I really appreciate how simple this process has been for my participant to obtain tickets using their companion card. Very inclusive and understanding that some adults need additional supports to access events.

Customer service replied quickly regarding a mistake I had made with my purchase.

Quick response to my enquiry

I forgot to changed the registered post option and quickly gave them a call. The customer service told me no problem and to email them. I get an email two days later telling me it's too late and it can't be done. Who still prints and sends tickets? Get with the times and why does it take two days to read an email? After sending an email with a complaint, they rectified the problem. Sorry for the trouble and thanks for the great customer service and fixing the issue.

Cancelled the show and don't want to refund the full amount, claiming it also cost them money. Avoid if you can. Poor customer service.

Do not under any circumstances purchase tickets from this company unless you want to loose all your money.

You need to have. A section online and on the app where we can access and locate our tickets if something goes wrong like getting a new phone or email. I have just emailed the company as i have lost my tickets while getting a new phone and email and I can't access my tickets now. You say you open at set times and when we email you you give us a reply email stating were out of office hours when clearly where not.

They never sent me tickets to two events. No receipt either. When I asked about it they acted very weird and kept sending me in circles. If they don't refund me ill crash every oztic event I can until my heart is content.

Absolutely do not use this company.
I always thought they were reputable. Paid $90 for two tickets and I paid an extra $10 for ‘extra cover’.
Something has come up with my family and I cannot make it.
The extra cover is by XCover,
You have to submit a ‘claim’ to get a refund. Two weeks out and I just get redirection of redirection after redirection.
One of their staff said that a family emergency with my children is not important enough and not covered in the t&c

ABSOLUTE SCAM

Dodgy company. Simply just don't ever use them.
Refused to refund a wrong ticket purchased immediately after within 5 minutes of mistake. Went to their office in Brisbane and they said they would be in contact with me and once they got rid of me I never heard from them again.

The event was cancelled, with the possibility of a postponement advised. (This is most unlikely as the artist has withdrawn from performing due to cancer treatment). In any event, repeated requests for a refund are being stonewalled. I would strongly advise against using Oztix for any ticket purchases. They are dishonest; no better than scammers.

I reached out to Oztix within minutes of placing an order to request a cancellation and refund — including the postage, which I did not knowingly agree to. Despite this, they refused the refund.

Worse still, I followed up with a clear and reasonable request, and they haven’t even responded. It’s disappointing to see a company take money for a service not wanted or used, then go silent when challenged.

The checkout process is also misleading - where you have ticket delivery selected by default...

I’ve now had to escalate the issue with my bank. Avoid if you value transparency and basic customer service

Oztix doesn't give full refunds on CANCELLED events. Keeps a portion and doesn't give it back, they claim those services are not part of the ticket and can only refund the base amount. $24 is yet to be refunded meanwhile sites like Ticketek refund every cent when events are cancelled. Absolutely horrible.