P Louise Avis 135

Mia goerge and faith were grate fun definatly coming again loved it

The packaging is absolutely magical, the products are so aesthetically pleasing and the shipping is bewilderingly quick - my 10 year old is convinced they must live round the corner as it comes so quickly.
Ordered via the TikTok shop and my daughter is always delighted. The most recent purchase - some kind of skincare bundle in blackcurrant scent - came in the most exquisite box with individual pretty paper parcels/bags inside for proper ‘unboxing’ joy without loads of plastic waste. I cannot imagine how magical this must feel at age 10 but at age 44 I’m super jealous and impressed

Somehow when buying a product, it put it onto a subscription!! I had no idea!!
Poor customer services response, expecting me to jump through hoops, to get the £11 back.
Also the actual original product (mascara) was like glue, I couldn't get it off without taking half my eye lashes with it!

I have orderd previously and was fine amd really enjoyed. I wanted to cancel my recent order, but found out that it had a different name on (my fault i know, honest mistake). I did put in my own email, address and bank details ect, however, I didnt realise it put a different name on. I contacted p louise to ask to cancel my order, and also explained the situation. I got awww sorry the person has to ring due to pdr and and you have to claim my money back. I asked several times if there is anything else they can do, but no. So i have had to open a case and now there saying im allowed to email them, which wasnt the case on the phone (paypal ongoing). The package has come.

Secondly, i orderd a box and some soap seperatly. I HAVE to say there very clever and wise. They have put the soap that was supposed to be seperate into the box. I find this is so that you have to open the box to get it. I cant explain how mad I am.

From the get go it is a shambles, parking is nowhere near enough for visitors. The "bouncers" (with the poor attitudes and over ego personalities can't call them security") we're disgusting to a number of people including ourselves before even entering the premises. Inside certainly didn't feel like an experience, more like an in and out conveyor of poorly excecuted disappointment. Paid for our daughter to do the make your own experience which was described as an hour long, more like 5 minutes and resulted in an overpriced lip gloss with 2 choices of already made flavour with some temu style quality charms attached. The only part you couldn't count as make your own was pulling a lever to put the liquid in to the bottle. May aswell just ordered items off the website as you'd of got more value for money there. Mystery bags at £10 were just £10 items you could of brought anyway. The overhype and misdirection from the website to the advertising and to the venue itself is just misleading and poor. Certainly won't be returning again.

This was a late christmas present visit for our daughter which she had been looking forward to for months and did not live up to any type of expectation.

Great experience over all, my 8 year old daughter had a fab time!!

I had a problem today with an unexpected customs charge..I contacted Jess in Customer Service..and what a Fantastic service I received..the problem was not that of plouise but customs but guess what?..they so kindly refunded me IMMEDIATELY the extra charge as just a kind gesture of goodwill.. won't get customer service and goodwill to their loyal customers like that from many companies..VERY IMPRESSED with this company..

Fab experience,

Gloss in the garden experience was loads of fun for my 12 year old daughter and the assistant helping her was so friendly and engaging.

We travelled down today from Middlesbrough had a brilliant time emmy the host was brilliant nothing was to much trouble and very helpful

Been to p Louise in stock port today as part of my daughters birthday it’s amazing we travelled from Dublin we where greeted by gabby today at the host desk who helped us through all the process

Valentines treat for me and my girl, great service from Charlie, thank you

The customer service was excellent especially from Emmy, who treated us lovely!

Awful business never ordering again. didnt get whole order called girl said they had cctv of package being filled calling me a liar. £65 order only got £25. said they would send video as I have to now try and claim lost money from Royal mail instead. Haven't got video yet. Then asked her to delete my account and my details from their website and she said no they cannot do that. Do not order from them very terrible all round

Product sent was different to product advertised, sent various emails and facebook messages but never get a reply. Awful customer service

Amazing service maddie was lovely and seen us through the day . Only downfall was the signal in the building! Had the best time with my daughter for her birthday

The staff are so helpful and mad it such a nice experience for my two girls also the products and lay out of the place Is 10/10

My two girls had such an amazing experience they loved every minute and they’re so looking forward to seeing the Manchester Trafford Centre store when it opens

My daughter said she had the best day off her life

Great experience. Guy doing pass the parcel was great ! Such an enjoyable experience for the kids & adults, thank you x