Had to pay a $5 fee because of a late package. When I tried to pay, with 3 different cards, their payment system didn’t work and kept giving me errors. Now my account is disabled and I can’t seem to f... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
The refund experience with many companies has proved to be tedious and painstaking. But not this time. It was simple smooth transparent and quickly resolved, valuing each others time. Additionally,... Voir plus
L'entreprise a répondu
Brenda Watson was extremely helpful! She located our delivery AND an old delivery that has been sitting in the locker for 4 months…that we thought we lost. Before her assistance we exhausted 3 differe... Voir plus
L'entreprise a répondu
Ms Brenda is such a pleasant person!! I was devastated when I did not get my package and she guided me as to how I may be able to access my locker to check. She was so polite, personable, professiona... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Package Concierge® is the trusted provider of smart locker and access-controlled package room solutions, combining expertise and technology to seamlessly automate package management processes. As the only vertically-integrated solution, Package Concierge® products are built in the USA and powered by proprietary software to deliver on security, design and functionality. Founded by Multifamily industry leaders, Package Concierge® delivers dynamic, comprehensive solutions to simplify life and keep you connected. Our smart package locker solutions are installed throughout North America in a variety of residential and business types.
Coordonnées de contact
5935 Corporate Drive, 66503, Manhattan, Etats-Unis
- 888-989-7225
- packageconcierge.com
4,5
Excellent
120 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Had to pay a $5 fee because of a late…
Had to pay a $5 fee because of a late package. When I tried to pay, with 3 different cards, their payment system didn’t work and kept giving me errors. Now my account is disabled and I can’t seem to fix it since none of the payment options work.
14 avril 2026
Avis spontané
Réponse : Package Concierge®
Hello Gabriel, I’m sorry for the frustration this has caused, especially with the payment issues leading to your account being disabled. This is not the experience we want for you. Please contact me directly at heather.singh@quadient.com and I will make this right for you. Regards, Heather
Garbage.
Garbage.. they send me notifications and emails saying that I received a package (which I did) and I scan the barcode generated by them to open it and the system tells me that I have no packages. Then call support and it tells me 55 minute wait expected… it’s been over two hours… the lady was pleasant the one time I spoke with them before but the company is garbage. Poor management. Poor leadership. Poor infrastructure.
25 mars 2026
Avis spontané
Réponse : Package Concierge®
Hello Andrew, We’re very sorry to hear about the experience you’ve had with the locker system and the difficulty reaching support. That’s not the level of service we aim to provide, and we understand how frustrating it is to receive a notification about a package but be unable to access it.
We’d like to help resolve this as quickly as possible. Please reach out to us with your locker location and the email or phone number associated with your account so we can look into the issue directly and make sure you’re able to retrieve your package without further delay.
Thank you for taking the time to share this feedback—we’re actively working to improve, and your comments help us do that.
Regards,
Heather
heather.singh@quadient.com
Carlos was very kind
Carlos was very kind, personable and attentive and was able to resolve my issue immediately. He provided excellent customer service.
24 février 2026
Avis spontané
Réponse : Package Concierge®
Hello Christina! Thank you so much for sharing your experience! We're thrilled to hear that Carlos was kind, personable, and attentive, and that he was able to resolve your issue right away. Providing excellent customer service is something we take great pride in, and we're glad Carlos delivered that for you.
If you ever need anything else, we’re always here to help! Regards, Heather
Very kind person and excellent service…
Very kind person and excellent service from them.
31 janvier 2026
Avis spontané
Réponse : Package Concierge®
Hello Alejandro! Thank you so much for your kind words! We’re delighted to hear that you had an excellent experience and that our team provided the level of service you deserve. We truly appreciate you taking the time to share your feedback and look forward to assisting you again in the future. Regards, Heather Singh
The attendant is very kind and helpful.
The attendant is very kind and helpful.
30 janvier 2026
Avis spontané
Réponse : Package Concierge®
Hello Joyce! Thank you so much for your kind words! We're thrilled to hear that our attendant was able to provide helpful and friendly service. Your feedback truly means a lot to us. If you ever need anything in the future, we’re always here to help. Regards, Heather Singh
Great customer service
Great customer service! Couldn’t have asked for a better experience.
29 janvier 2026
Avis spontané
Réponse : Package Concierge®
Hello Louisa! Thank you so much for the amazing review! We’re thrilled to hear you had such a great experience with Package Concierge. Providing excellent customer service is what we strive for every day, and your feedback truly means a lot.
If you ever need anything in the future, we’re always here to help! Regards, Heather Singh
Myriam was amazing and helped me…
Myriam was amazing and helped me register my account in no time! Thank you.
29 janvier 2026
Avis spontané
Réponse : Package Concierge®
Hello Yami! We’re thrilled to hear that Myriam was amazing and helped you get your account registered quickly. We’ll be sure to share your kind words with her—feedback like this truly means a lot to our team.
If you ever need anything else, we’re here and happy to help. Thank you again for taking the time to share your experience! Regards, Heather Singh
Very nice and helpful was able to help…
Very nice and helpful was able to help me rest my pin
28 janvier 2026
Avis spontané
Réponse : Package Concierge®
Hello Gabriel!
Thank you so much for your review! I’m glad to hear we were able to help you reset your PIN and that you had a positive experience. If you ever need anything else, we’re always here to help! Regards, Heather Singh
Réponse : Package Concierge®
Hello Ainelys! ¡Gracias por su comentario! Nos alegra saber que recibió una atención excelente y que quedó muy satisfecha. Agradecemos su confianza y estamos aquí para ayudarle siempre que lo necesite. Regards, Heather Singh
Rodrigo was awesome resolving the issue.
27 janvier 2026
Avis spontané
Réponse : Package Concierge®
Hello Sergio! Thank you for your feedback! We’re thrilled to hear that Rodrigo was able to resolve the issue and provide great support. We appreciate you taking the time to share your experience and look forward to assisting you again whenever you need us. Thank you! Heather Singh
Réponse : Package Concierge®
Hello Gabe! Thank you for your review! We’re so glad to hear that our team was able to help you. Your feedback means a lot to us, and we truly appreciate you taking the time to share your experience. If you ever need anything else, we’re here for you! Regards, Heather Singh
Carlos was excellent
Carlos was excellent. He made my experience quick and easy and he was very nice to talk to. I wish all customer service folks could be as great as he is. Thank you again, Carlos for all your assistance.
27 janvier 2026
Avis spontané
Réponse : Package Concierge®
Hello Sarah! Thank you so much for sharing your experience! We’re delighted to hear that Carlos made your interaction quick, easy, and enjoyable. Providing exceptional service is something we strive for every day, and it’s wonderful to know that Carlos delivered that for you.
We’ll be sure to pass along your kind words to him. Feedback like yours truly means a lot. Thank you again for taking the time to leave a review—we appreciate you! Regards, Heather Singh
Customer Service Rep
I spoke with Rodrigo and he immediately figured out what the issue was and how to fix it. Allowing me to have access and reset my pin.
27 janvier 2026
Avis spontané
Réponse : Package Concierge®
Hello Daliyah! Thank you for sharing your experience!
We’re glad to hear Rodrigo was able to quickly identify the issue and help restore your access, including resetting your PIN. Providing fast and effective support is a top priority for us, and it’s great to know he delivered that for you.
If you ever need assistance again, our team is always here to help! Regards, Heather Singh
Juan was really helpful and solved my issue promply.
Juan was really helpful and solved my issue promptly. He understood my issue and resolved it for me. Very professional. Thnak you!
27 janvier 2026
Avis spontané
Réponse : Package Concierge®
Hello Teja! Thank you for your feedback!
We’re thrilled to hear that Juan was able to assist you so quickly and professionally. Understanding your issue and resolving it promptly is exactly the level of service we aim to provide, and we're glad he delivered that experience for you.
If you ever need support again, we’re always here to help. Regards, Heather Singh
A BLESSED EVENING 🌆👍
Mrs. Perez was very kind and helpful. And that was so special to me and my wife, because now days people are not kind. So when we come across good people it touches our hearts 💕🥰 . Thanks 👍 again Mrs. Perez 🙏🌟🙌
24 janvier 2026
Avis spontané
Réponse : Package Concierge®
Hello Greg! Thank you for the beautiful review! We're so glad Mrs. Perez was kind and helpful — kindness truly makes a difference, and we're grateful she touched your hearts. We appreciate you both and thank you again for sharing your experience! 🌟 Regards, Heather Singh
Juan was insanely helpful and solved my…
Juan was insanely helpful and solved my issue in just minutes !
24 janvier 2026
Avis spontané
Réponse : Package Concierge®
Hello Fourton! Thank you for the awesome review! We're thrilled Juan was so helpful and able to resolve your issue in just minutes. We appreciate your feedback! regards, Heather Singh
Myriam is the best!!!
Myriam was very kind and tried multiple options to get a stuck locker open remotely until we successfully got it open, and worked quickly since it was below freezing out!
22 janvier 2026
Avis spontané
Réponse : Package Concierge®
Hello Dani! Thank you for the great review! We're glad Myriam was kind, persistent, and quick in helping get the stuck locker open—especially in the freezing weather. We truly appreciate your feedback! Regards, Heather Singh
Perez - awesome service!
Perez, Myriam was very friendly, attentive, and helpful in helping setting up the account. She got all that done in just minutes and I can't thank her enough for that.
23 janvier 2026
Avis spontané
Réponse : Package Concierge®
Hello Andre! Thank you for the wonderful review! We're glad Myriam was friendly, attentive, and able to get your account set up in just minutes. We truly appreciate your feedback! Regards, Heather Singh
Gentlemen that helped me was…
Gentlemen that helped me was professional and assisted me with retrieving information that I am sure other representative would have said they can't help me since I didn't know all the info....THATS CUSTOMER SERVICE!
21 janvier 2026
Avis spontané
Réponse : Package Concierge®
Hello Robert! Thank you for the fantastic review! We're glad our representative went above and beyond to professionally assist you and retrieve the information you needed. That’s the level of customer service we strive for every day! Regards, Heather Singh
Réponse : Package Concierge®
Hello Avery! Thank you for the great review! We're glad you received fast and excellent customer service. We appreciate you! Regards, Heather Singh
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