Good price and decent quality. Took two experienced DIY people over an hour to build each storage box which did appear flimsy out of the box but fairly rigid once built. Overall pretty happy with my p... Voir plus
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Lisez les avis des autres
♦️♦️I WOULD NOT RECOMMEND THIS SELLER ♦️♦️We ordered a very large storage box 📦PD67041 which was never delivered by DPD nor was delivery attempted, item was returned to supplier with no explanation... Voir plus
L'entreprise a répondu
I initially used Packed Direct because they were good value. But then, my purchase arrived with a damaged part. When I raised this with Packed Direct, Julie dispatched a replacement immediately.... Voir plus
870 litre cushion box ordered, it arrived early which was unexpected but very welcome. Some damage - possibly in transit, but thankfully it appeared to be to a non structural base part. Took pic s... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
At Packed Direct, we connect you directly to premium brands, just great value. Explore our curated range of home & garden products, fitness equipment, paddle boards, storage, home & office essentials, gaming accessories, cabin luggage, and suitcases. We proudly represent top-quality brands including Olsen & Smith, Sport24, Aqua Spirit, Aerolite, Xtreme, Hoppa, and 5 Cities. Enjoy competitive prices, free delivery, and a 90-day return guarantee because convenience, trust, and satisfaction are what we stand for.
Coordonnées de contact
Unit 5 Russel House, Russel Square, Southfields Business Park, Laindon,, SS15 6TF, Essex, Royaume-Uni
- support@packeddirect.com
- packeddirect.com
4,1
Bien
640 avis
A répondu à 55 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The test will be how waterproof it is
The test will be how waterproof it is. Seems really good and especially at the price
17 février 2024
Fits the purpose
Good delivery with upto Date delivery information. The trolly is really great and does the job
Holds plenty of shopping and easy to move around
16 février 2024
Quick delivery and no hassle
23 janvier 2024
Exactly what I required
23 janvier 2024
Quick and efficient also nice product
22 janvier 2024
Quick and efficient service
It was easy to order a large item online which was dispatched quickly and delivered quickly. The website was easy to navigate and overall very happy with the quick and efficient service.
18 janvier 2024
Good price for a great product
24 janvier 2024
Delivered quickly and unit is good…
Delivered quickly and unit is good value for money. Took longer to assemble than I was led to believe.
23 janvier 2024
Product delivered efficiently and on time.time
Kept informed of progress up to delivery.
Efficient service
20 janvier 2024
Excellent product with fantastic service
20 janvier 2024
Very helpful
Very helpful, drivers were great and we're happy to put the product I brought exactly where I needed it to be.
19 janvier 2024
Arrived on time and looks great.
26 décembre 2023
Missing screws …
I ordered a storage unit for the garden. It turned up missing a lit of the screws. Unfortunately, we had started to put it together, so our living room was taken over by it.
There was no way of calling them, so we had to communicate online, this took extra time. They promised to send the screws, 3 days later, we received one of each of the types, not the 29 that were missing. So after 1 week, we received the correct amount.
2 janvier 2024
Avis spontané
Réponse de Packed Direct
Dear Dorte
We hope this message finds you well. First and foremost, we want to express our sincere apologies for the inconvenience and frustration caused by the missing screws in your recent order of the garden storage unit. We understand the frustration of having to deal with assembly challenges, especially when essential components are missing.
We deeply regret that our initial response and the subsequent shipment of the correct screws did not meet your expectations in a timely manner. We understand the impact this situation had on your living space and the extra time it took to communicate and rectify the issue online. We genuinely appreciate your patience and understanding throughout this process.
We also want to acknowledge that we offered you a discount code as a gesture of goodwill for the inconvenience caused. We understand that you found the discount code unsatisfactory, and we want to express our sincere apologies for any disappointment this may have caused.
Customer satisfaction is our top priority, and we take your feedback seriously. We have taken steps to improve our internal processes to prevent such occurrences in the future. Your experience has been a valuable lesson for us, and we are committed to providing better service moving forward.
Once again, we apologise for any inconvenience you experienced and appreciate your understanding. If there's anything else we can do to make things right or if you have any further concerns, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention, and we hope to have the opportunity to serve you better in the future.
Warm regards
Packed Direct.
Granddaughter picked computer desk
Granddaughter picked computer desk, ordered , delivered and built all within 3 days during Xmas . Great product and idiot proof to build.
25 décembre 2023
Fast delivery and excellent service
Fast delivery and excellent service. Product is really nice too, my son is over the moon!
22 décembre 2023
Got delivered in time for christmas
Got delivered in time for christmas
Trolley looks good was a perfect gift
20 décembre 2023
Ordering easy delivery on time perfect
Ordering easy delivery on time perfect, just what you want
19 décembre 2023
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