Packed Direct  Avis 640

Réponse de Packed Direct

23 mars 2026

Hello Vicki,

I am incredibly sorry for the frustration and disappointment this has caused, especially since the air fryer was a Christmas gift for your daughter. It is completely unacceptable that your emails have been acknowledged but then followed by silence, leaving you without a resolution or any clear communication for so long.

I apologize deeply for the breakdown in our support process and for the stress this has added to what should have been a wonderful gift. We want to make this right immediately and ensure your daughter has a working appliance as soon as possible.

Could you please provide your order number and let us know the best way to contact you? I would like to personally look into your previous emails and ensure that a replacement or a full refund is authorized today without any further delay.

Kind regards,
Packed Direct Customer Support Team

Réponse de Packed Direct

23 mars 2026

Hello Antony,

I am incredibly sorry for the terrible experience you have had and for the complete lack of communication after you were promised a delivery twice. It is deeply concerning to hear that there is no record of your delivery with the carrier and that your subsequent calls and emails have gone unanswered. I completely understand why you feel you cannot trust our service at this time.

I apologize deeply for the stress and frustration this has caused you. We want to make this right immediately and ensure you are not left out of pocket for a product that has never arrived.

Could you please provide your order number and let us know the best way to contact you? I would like to personally investigate why our system showed a delivery date that the carrier has no record of and ensure your full refund is processed as a high priority today.

Kind regards,
Packed Direct Customer Support Team

Réponse de Packed Direct

19 mars 2026

Hello Emma Coutts,

I am incredibly sorry for the shocking experience you have had and for the complete lack of acknowledgement regarding your five separate requests for a cancellation and refund. It is entirely unacceptable that your attempts to resolve this have been ignored, and I completely understand your frustration and your decision to never deal with us again.

I apologize deeply for the breakdown in our communication and for the stress this has caused you over the past weeks. We want to make this right immediately and ensure you are not left waiting a moment longer for the money that is owed to you.

Could you please provide your order number and let us know the best way to contact you? I would like to personally authorize your full refund today and ensure it is processed as a high priority.

Kind regards,
Packed Direct Customer Support Team

Réponse de Packed Direct

16 mars 2026

Hi,

I am incredibly sorry for the series of errors you have experienced, from receiving the wrong product addressed to someone else to having to personally retrieve it from a random address. This is absolutely not the standard of service we strive for, and I completely understand your frustration and skepticism after being unable to reach us through our phone lines, emails, or chatbot.

I want to offer my sincerest apologies for the lack of communication. We have recently undergone a system upgrade, and unfortunately, some emails did not go through the migration process, which is why your messages remained unanswered. I realize how much this adds to the feeling of being ignored, and I am truly sorry for that.

We want to make this right and ensure you receive the correct product you paid for, rather than having to settle for an inferior item. Could you please let us know the best way to contact you and provide your order number? I would like to personally handle this for you, arrange a collection for the incorrect item, and get your actual order sent out via a priority service.

Kind regards,
Packed Direct Customer Support Team

Réponse de Packed Direct

11 mars 2026

Hi Sally,

I am incredibly sorry that you have had such a difficult time getting in touch with us regarding the damaged storage box. It is frustrating to have one part of your order arrive in great condition while the other is damaged, only to be met with silence when you try to resolve the issue. I apologize deeply for the lack of response to your emails and voicemails since February 27th.

We want to make this right and ensure that your second storage box is replaced or refunded as quickly as possible. It is certainly not our intention to leave you waiting without any clarity or support.

Could you please provide your order number and let us know the best way to contact you? I would also appreciate it if you could confirm your email address so I can ensure all future correspondence reaches you directly and without further delay.

Kind regards,
Packed Direct Customer Support Team

Réponse de Packed Direct

11 mars 2026

Hi Joshua,

Gemini said
I am incredibly sorry for the frustration and the long wait you have experienced regarding your refund. It is deeply disappointing to hear that the walking pad was faulty and that the replacement process took so long, only to be followed by another delay in getting your money back. I completely understand why you feel let down by our service and why you are warning others to save their time.

This is certainly not the level of service we aim to provide, and I apologize deeply for the stress and the feeling that you have been left in limbo for over a week. We want to make this right and ensure that your refund is processed without any further delay.

Could you please provide your order number and let us know the best way to contact you? I would like to personally investigate the status of your return and ensure the refund is authorized immediately so the funds can return to your account as quickly as possible.

Kind regards,
Packed Direct Customer Support Team

Réponse de Packed Direct

16 févr. 2026

Hi Roy,

I am incredibly sorry for the frustration and the delay you have experienced with your shopping trolley. It is deeply upsetting to pay for a next-day delivery service on Feb 1 and still be waiting on Feb 10, especially when you can see the item is stuck in a warehouse. I completely understand your disappointment with the delivery partner choice and the lack of updates regarding when you will actually receive what you paid for.

This is certainly not the level of service we aim to provide, and I apologize deeply for the stress this has caused you. We want to make this right and ensure you are not left waiting any longer without a clear answer or your money back.

Could you please let us know the best way to contact you, or provide your order number? I would like to personally investigate why Evri has held this in Wales for so long and ensure your delivery fee is refunded immediately.

Kind regards,
Packed Direct Customer Support Team

Réponse de Packed Direct

23 janv. 2026

Hi Pavel,

I am incredibly sorry for the sequence of events you have described, and I can only imagine how upsetting it has been to deal with a faulty, water-damaged product and then a failed collection on top of that. To have spent your time waiting from 5.30 am until 17.00, especially right before Christmas, only to find out the booking was never made, is completely unacceptable. I am truly sorry for the frustration and the loss of the item.

It is heartbreaking to hear that you feel let down and unsupported. Please know that this is not the standard we aim for, and it deeply concerns me that you feel we do not care. We want to take full responsibility for the communication breakdown regarding your collection and the resulting loss of the bench.

We are determined to make this right for you and resolve this financial loss. Could you please let us know the best phone number or email address to reach you at? Alternatively, please provide your order number so I can investigate exactly what happened with the DPD booking and offer you a proper solution.

Kind regards,
Packed Direct Customer Support Team