Packuumbags Avis 

Never got an order number, chased up multiple times including commenting on social media and finally got the product, but still never recieved the order number. The bag feels bendy and flimsy, the zipper is terrible quality, and they won’t message me back regarding the 30 day refund. So I’ve disputed it through my bank. Don’t expect the product that’s advertised, don’t expect a reply from customer service. I’ve tried emailing and contacting on messenger as well. When reading other reviews it seems to be a scam.

If I could give this zero stars, I would. Packuum Bags are a joke. I wish I would have seen these reviews before purchasing. They sent me the wrong bag. When I informed customer service, they said I would have to pay for a second bag and that I could not exchange it. So, basically they made the mistake, but will not correct it. It's worth it to just carry three bags instead of purchasing from this shady company.

Mine arrived in about 3 weeks over Christmas from the UK to USA. Of course it will take a while to arrive. I absolutely LOVE mine. Quality-material-looks of the black bag. I always receive compliments and fits my lunch perfectly. If you spill, material is easy to dry out wipe out and on your way. I most likely will get the backpack!

100% highest quality. I love my bag and everyone that has seen it has asked where I bought it. I have given everyone the website to check out their bags and deals. I was amazed at the size of the separate insulated lunch bag that fits snugly into the bottom of the bag ( in its own compartment) it fits so much, I have in mine 2 flat freezer blocks, a sandwich or a container plus fruit a 600ml water plus a full sized can of drink. Just incredible. There are heaps of varying sized compartments and it is so comfortable to carry. You don’t know it’s on your back with the thick padding of the straps and material. 100 out of 100 for exactly what Packuum bags described their product. Well done, a very happy customer

Overall I like the bag and its versatility. I find it hard to get the lunchbox in and out of the bag while the rest of the bag is flopping over. The magnetic snap on the front of the bag doesn't snap shut and stay shut the way it should.

They ghosted me.
The backpack I bought is fine--flimsy for sure, but since I got it during a sale, I felt the price I paid was fair enough. However, the bag I received had a default--one of the straps wasn't even sewn on properly, so it fell off (cleanly, with the thread and everything) the first time I went to close it.
I emailed customer service, and they said I needed to either pay for return shipping if I wanted to exchange it (because that's their policy even when the problem is entirely the manufacturer's fault) OR accept a 20% partial refund on the item so I can go get it fixed on my own. I thought this policy was BS but after a few exchanges with them it was clear that it was the best I could get, so I politely accepted the 20%. They agreed on January 24th, and since then they've effectively ghosted me. I've sent them 5 follow up messages over the last 2 months. This really sucks!

I love this bag! It’s probably the best bag I’ve ever had for work! it fits everything I need and It took less than a week to get to me!

If I could leave no stars if I could!
DO NOT BUY- it is a scam

Had to take away one star. Only sugestion is to make bag alittle taller, so lunch compartment does not open into bookbag compartment. Otherwise enjoying all other compartments.

On their website I attempted to order back and was told "your order cannot be processed." I ordered again and found out that I had bought 2 bags. I immediately emailed them and told them about the issue. I was told that I had two options I could either cancel the extra bag and be charged a 30% aministrative fee or wait until the extra bag was delivered and return it. I told them to cancel the extr bag and charge me the 30% and got no response. After I received the extra bag I emailed them to return it and was given an address to return to in China with no return label. After going to the post office the cost to send it to China would have cost nearly as much as the extra bag. Horrible customer service.

I placed an order with Packuum Bags on 17/2 and immediately emailed requesting cancellation.

Their team replied advising there would be a 30% cancellation fee. I agreed to the fee the same day and asked them to process the cancellation.

After that I received no confirmation that the cancellation had been processed.

On 20/2 I followed up requesting confirmation of the refund but again received no response.

Despite cancelling the order before dispatch, the item was still shipped and delivered.

When I contacted them about this, the only response I received was a vague message saying they had “coordinated with the warehouse team and were reviewing the request.” That was nine days ago and there has been no further update.

During this time I continued to receive marketing emails from the company, but no response from their support team regarding the cancellation or refund.

Because the cancellation request was made immediately and the issue was not resolved, I have now had to submit a chargeback through my bank.

Very disappointing experience.

March 10th: So far one star. I ordered a month ago, didn´t receive a tracking number and the customer service doesn´t answer me. I´ve emailed them three times now.
If my bag shows up I will rethink my review, but so far it´s been a month, I haven´t heard anything and I´m just thinking this might be a scam.

Edit june 7th: still no bag and obviously no refund. Would give 0 strars if I could.

Scam alert!!!
Bag arrived with weird plastic odor after 2 months. Looks very low quality not like on pictures. Their customer support did not communicate.

If I could only give ZERO stars!! Terrible customer service! Ridiculous policy! Asking 30% for cancellation fee. DO NOT PURCHASE FROM THIS COMPANY. THERE ARE HEAPS OF SAME PRODUCT ON AMAZON AND IS WAY CHEAPER!! I don’t normally give reviews but this is how upset I am that I am writing this !

Colour of bags look nothing like it in person, asked for an exchange after the colour that came was nothing like what was ordered. They said they don’t do exchanges or returns and that I have to re order if I want a different one.

Terrible customer service and return policy, awful product and automated responses….aside from 7 weeks for arrival

Ordered a bag in October of last year. Never arrived. I chased it to be told they were working on it. They were very apologetic so I said I would wait. Since had no reply to any correspondence or a refund. Ended up raising a charge back with my card provider.

Essentially could not make a return. Sent from China, took forever to receive. Bag looks cheap.

I would give negative stars if possible. Long shipping time. No confirmation email with order number leading to non-trackable. Once the bag arrived, it felt like cheap plastic. Definitely not worth the money. Tried to return the product. $83 to ship it back to the address customer service provided. 0/10 recommend.