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Lisez les avis des autres

Noté 1 sur 5 étoiles

We have worst experience here, placed an order and got approved and deducted from my account. The representative Jabeen insisted it was declined and asked me to show proof and I have showed the trans... Voir plus

Noté 5 sur 5 étoiles

We did the Pan n Ice masterclass-1 today at Westfield White City. Both our girls really enjoyed the experience. They enjoyed trying different flavours and understanding the technique. It is good val... Voir plus

Noté 5 sur 5 étoiles

One of the best dessert makers I've used! The pan doesn't take nearly as long to freeze the mixture into ice cream like commercial ice cream makers do, so no standing around waiting for hours, it's... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Amazing service From point of order to collection. Good value for money big portion would feed two. Delicious and creamy and so fun to watch being made would definitely go again and recommend puttin... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Marchand de glaces
  2. Boutique de desserts
  3. Service e-commerce
  4. Société d'événementiel
  5. Organisateur d'événements

Écrit par l'entreprise

The UK's original ice cream roll company - we make ice rolls 'in front of your eyes' within a fun, playful environment within 60 seconds! We also a DIY kit so you can now make these delicious treats from the comfort of your own home!


Coordonnées de contact

4,0

Bien

TrustScore 4 sur 5

210 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

N'a pas répondu aux avis négatifs

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Noté 1 sur 5 étoiles

Scammed people

We have worst experience here, placed an order and got approved and deducted from my account. The representative Jabeen insisted it was declined and asked me to show proof and I have showed the transaction and notification from my account and still was rude and said bank will return back tough I said I have similar experiences from u and it was not returned back and asked for decline receipt for bank
And they said cannot provide and asked to share our account details which is absurd as if we are thieves and charity, carelessly they have told to complain anyone. Never to visit this store

4 août 2025
Avis spontané
Noté 3 sur 5 étoiles

I ordered the Pan n ice bubba kit for…

I ordered the Pan n ice bubba kit for my son’s Christmas present. Firstly I had to email a couple of times due to an issue with the website. The price was showing one amount and then jumping up £20 when added to the basket. I didn’t receive a response to my first email, but I didn’t receive a response to the second email. By that time there was a different discount code available and I placed the order.
The order was dispatched and delivered quickly. Unfortunately it was delivered in torrential rain… the delivery company left the box in our already full cardboard bin (without leaving a note) and the lid was either left open or had blown open at some point during the day. The box was obviously soaked, and ripped - the contents in the box is wet/water damaged so this is really disappointing.
It would be nice if the kit was all in company packaging rather than thrown into a postage box separately. That way it would look like a gift

5 décembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Took my 10 year-old and a friend to…

Took my 10 year-old and a friend to Westfield Stratford for the ice cream roll masterclass. To say they absolutely loved it is an understatement. Faraz looked after us and he was so kind and helpful. We were shown the technique and then let loose with lots of very tasty ingredients. It was fun to mash up fruit, biscuits and chocolates and turn them into delicious ice cream rolls. Really recommend this experience - great value, we could eat the rolls we made and take our final batch with us. The kids have asked when they can do it again, which says it all. Thanks Pan-n-Ice in Westfield, we had the best time!

12 octobre 2024
Avis spontané
Noté 5 sur 5 étoiles

Westfield London

We did the Pan n Ice masterclass-1 today at Westfield White City. Both our girls really enjoyed the experience. They enjoyed trying different flavours and understanding the technique. It is good value for money as you can make an unlimited number of rolls and enjoy in the 1 hour class.

Abuzar, the trainer was really good. He was helpful and encouraging. He was a great host and we'd definitely recommend this to others.

21 septembre 2024
Avis spontané
Noté 2 sur 5 étoiles

Stratford Westfield

The pan in ice is my son favourite every time we visit Westfield. However, my experience yesterday on Aug 16 @ 5pm onwards in Stratford Westfield regarding the lady staff who stares at my 11 year old son inappropriately and so creepy and gossiping to his colleagues while looking at my son (my son waiting for the order). The non-verbal behaviour of this staff is really offensive the whole time I am observing her, I'm at the corner observing her behaviour. This is unacceptable attitude problem behaviour for this lady staff and needs attitudinal training to adopt positive attitude providing customer service.

16 août 2024
Avis spontané
Noté 1 sur 5 étoiles

Never replied

Emailed them asking when something was back in stock and never got a reply. I check on here and see the same copy and pasted reply to unhappy customers as if they don't read their issues properly or even care enough to address their issues individually.

Think I'll go somewhere else. Feel free to paste the same thing here.

26 février 2024
Avis spontané
Noté 5 sur 5 étoiles

Pan & ice - great fun for the kids

Pan & ice delivery was quick, plenty of time for Christmas. They kept in touch with me by email. I ordered the pan & Ice bubba pack
A brilliant section of ingredients to make rolled ice cream. I brought this for my granddaughter and I know she loves making us all ice cream. Thank you pan & ice brilliant products. 5 star rating from me.

4 décembre 2023
Avis spontané
Noté 5 sur 5 étoiles

I went to stratford westfield and had…

I went to stratford westfield and had another ice cream called THE G.O.A.T and omdaaaaaayyyyyzzzz it was better than the cookie dough and i will keep purchasing until there is no shop left

21 juillet 2023
Avis spontané
Logo de Pan-n-Ice

Réponse : Pan-n-Ice

Hi Michelle,

We are so pleased to hear you enjoyed your trip to our parlour!! We greatly appreciate your lovely review and we hope to see you again soon. 😃

All the best,
The PNI team

Noté 5 sur 5 étoiles

Employees are lovely and got my order…

Employees are lovely and got my order on point. Dessert was amazing

9 juillet 2023
Avis spontané
Logo de Pan-n-Ice

Réponse : Pan-n-Ice

Hi Mo,

We are so pleased to hear you enjoyed your trip to our parlour!! We greatly appreciate your lovely review and we hope to see you again soon. 😃

All the best,
The PNI team

Noté 5 sur 5 étoiles

The best we have had

This was the best we had

9 juillet 2023
Avis spontané
Logo de Pan-n-Ice

Réponse : Pan-n-Ice

Hi Dennis,

We are so pleased to hear you enjoyed your trip to our parlour!! We greatly appreciate your lovely review and we hope to see you again soon. 😃

All the best,
The PNI team

Noté 5 sur 5 étoiles

Helpful and got to watch

9 juillet 2023
Avis spontané
Logo de Pan-n-Ice

Réponse : Pan-n-Ice

Hi Gem,

We are so pleased to hear you enjoyed your trip to our parlour!! We greatly appreciate your lovely review and we hope to see you again soon. 😃

All the best,
The PNI team

Noté 5 sur 5 étoiles

This ice cream was unreal

9 juillet 2023
Avis spontané
Logo de Pan-n-Ice

Réponse : Pan-n-Ice

Hi,

We are so pleased to hear you enjoyed your trip to our parlour!! We greatly appreciate your lovely review and we hope to see you again soon. 😃

All the best,
The PNI team

Noté 5 sur 5 étoiles

This ice cream was amazing it was super…

This ice cream was amazing it was super soft and an amazing 1in a lifetime experience I really recommend 5 star review from me

7 juillet 2023
Avis spontané
Logo de Pan-n-Ice

Réponse : Pan-n-Ice

Hi Sadie,

We are so pleased to hear you enjoyed your trip to our parlour!! We greatly appreciate your lovely review and we hope to see you again soon. 😃

All the best,
The PNI team

Noté 5 sur 5 étoiles

Very delicious

6 juillet 2023
Avis spontané
Logo de Pan-n-Ice

Réponse : Pan-n-Ice

Hi Qiaojiao,

We are so pleased to hear you enjoyed your trip to our parlour!! We greatly appreciate your lovely review and we hope to see you again soon. 😃

All the best,
The PNI team

Noté 1 sur 5 étoiles

It was a trash service it took to long…

It was a trash service it took to long to get my ice cream I was waiting 1 hour to get it and slow worker

5 juillet 2023
Avis spontané
Logo de Pan-n-Ice

Réponse : Pan-n-Ice

Hi Shad,

Thank you so much for your feedback and we are so sorry to hear that you are not happy with the service you received. We believe our customers are the most important part of our business, and we always try to ensure that everyone is happy with our service. We will take all of your feedback on board.

We do hope we can welcome you back to our brand sometime in the future.

All the best,
The PNI team

Noté 5 sur 5 étoiles

BEST PLACE EVER!!

The texture of ice cream rolls was absolutely impeccable! Enchanting even! Im inlove! This is definitely my go to place for desserts.

5 juillet 2023
Avis spontané
Logo de Pan-n-Ice

Réponse : Pan-n-Ice

Hi Gabrielle,

We are so pleased to hear you enjoyed your trip to our parlour!! We greatly appreciate your lovely review and we hope to see you again soon. 😃

All the best,
The PNI team

Noté 5 sur 5 étoiles

It was very delicious and nothing was…

It was very delicious and nothing was bad about it 🤤🤤

5 juillet 2023
Avis spontané
Logo de Pan-n-Ice

Réponse : Pan-n-Ice

Hi Aniss,

We are so pleased to hear you enjoyed your trip to our parlour!! We greatly appreciate your lovely review and we hope to see you again soon. 😃

All the best,
The PNI team

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