Panda eBikes Avis 

56
•
TrustScore 2.5 sur 5

2,3

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Lisez les avis des autres

Noté 4 sur 5 étoiles

I purchased the Panda-250 PRO Electric Bike Kit: 36V 250W Silver Motor for my wife to keep up with me when we cycle together! And she loves it! The delivery was super speedy and the instructions m... Voir plus

Noté 1 sur 5 étoiles

I received an email confirming that my order has been placed an that I needed to make payment. Made the payment and have heard nothing off the company at all, no email confirming payment and no replie... Voir plus

Noté 1 sur 5 étoiles

Dear Oliver, I will be submitting a 1 star review every day until my problem is resolved. Can you please refund my money if you are unwilling to sort the problem out? Your supplier has c... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The problem with buying an ebike or related parts is that in most cases the supplier is not knowledgeable or very helpful. Oliver at Panda ebikes is fantastically helpful and knows everything you woul... Voir plus

À propos de l'entreprise

  1. Véhicules & transport

Informations provenant de diverses sources externes

UK stockists and experts in electric bike kits. We provide excellent support and customer service - check out our instruction videos and also take advantage of our network of partnership companies offering an all inclusive conversion service.


Coordonnées de contact

2,3

Bas

TrustScore 2.5 sur 5

56 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

Comment cette entreprise utilise Trustpilot

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2,3

Tous les avis

(56)

0 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Really good people

A great team. They always provide good service, understand the products and are helpful.

2 février 2017
Avis spontané
Logo de Panda eBikes

Réponse de Panda eBikes

Thanks Phil, we do our best to provide excellent knowledge along with our eBike products :D

Noté 5 sur 5 étoiles

Best ebike supplier by far!

The problem with buying an ebike or related parts is that in most cases the supplier is not knowledgeable or very helpful. Oliver at Panda ebikes is fantastically helpful and knows everything you would need to know regarding ebike equipment. Prices are low and i wouldn't go any where else.

1 février 2017
Avis spontané
Noté 5 sur 5 étoiles

truly helpful and competitive

This was not the first e-bike complete set I bought, as I had already bought one in France for another bike project. Panda team was helpful to choose as well as reliable when it came to settle the delivery problems due to the parcel company here in France.
A good experience for me, as everything seems working allright from now.

1 février 2017
Avis spontané
Noté 5 sur 5 étoiles

Panda Bikes, so helpful

Risky business deciding on which electric bike to buy, many sellers just open the box from China, read the catalogue, sell you a bike, and move on.
One of the better ones is Ollie at Panda bikes, I asked him a question late one evening, and got a reply at 10pm, beat that!

1 février 2017
Avis spontané
Noté 5 sur 5 étoiles

Eccezionale

Finalmente affronto le salite senza eccessivo sforzo, oopure vado in ufficio senza arrivare sudato!

1 février 2017
Avis spontané
Noté 2 sur 5 étoiles

Will not be returning here for a planned high-value purchase

Ordered a part from this source based on their claim that it was 'compatible' with the exact model of my cycle.
The part arrived quickly & was reasonably priced but when I attempted to fit it, found the cable to be much too short.
I contacted this company by email & their far from helpful response was that;
'We do quote the length of the cable in the advert & suggest that you extend it to fit, if this is not acceptable then return it for a full refund'
Now I am not claiming that this was not a 'fair' response but it was not helpful & did not address the issue of their claim that this part would be compatible with my cycle.
There was no apology for this error & indeed a check back with their website 2 weeks later found that this part was still being advertised as 'compatible'.
As a retired technician with skills in the electronics field, I was able to extend the cable, fit the unit & it worked fine but I could have purchased cheaper elsewhere if I had initially been willing to go to this extra effort.

1 février 2017
Avis spontané
Logo de Panda eBikes

Réponse de Panda eBikes

Peter bought a throttle from us for £12 which is a great deal given most shops sell them for £25 or more - electrically the throttle was compatible as advertised. It transpired the cable was too short for him (although we have fitted it ourselves to the same bicycle that he was using without issue) Given that we only have one cable length and this is advertised on the listing there was no option but to offer to return and refund the item or suggest the customer adapts the cable.

Peter - 2 stars is a bit harsh don't you think! :O

Noté 3 sur 5 étoiles

No refund

Item delivered quickly, but didn't work, so by arrangement sent it back with tracking, never received a penny refund, no replies to emails, so I will never use panda bikes again..

1 février 2017
Avis spontané
Logo de Panda eBikes

Réponse de Panda eBikes

We always reply to emails within 24 hours - checking all our email accounts we have no record of any from David Powell in the last 2 years. Sorry David that you didn't get a reply - are you sure you were successfully contacting us at the right address?
We also always refund within 2 days of receiving any item - David we never received any notification from you that you were returning the item. If you can provide the tracking now to show it really was delivered back to the correct address we will happily refund you.
Please contact us at sales@pandaebikes.com, if you don't get a reply then there must be something wrong with your email client so phone us on 0115 888 2270

Noté 5 sur 5 étoiles

I recommend Panda eBikes unreservedly

Panda dealt with my incessant pre-purchase queries with great patience, my purchase with faultless efficiency and every bit of follow up support was prompt and efficient. A first rate company to deal with

31 janvier 2017
Avis spontané
Logo de Panda eBikes

Réponse de Panda eBikes

Thanks Terry, your pre-purchase emails were a pleasure to answer and we're happy to have helped you get the support you needed!

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