Pandjlive Avis 3

Was there last night for Peter Kay, while the shiw was great and the venue good, used the qr code to scan for parking when you leave. Arrived at 6.30 and left at 10.30 but was charged for 10 hours parking with no option to amchange the time. Ripped off

I cannot express enough that I advise no one to ever use P & J Live Aberdeen venue. A couple of days before the show event my tickets were swapped. Due to a bad injury I had carefully booked end of row extra leg room tickets to see Gary Barlow on 24th May. But the venue swapped my tickets for other less leg room mid row tickets without any consent. I have an injured knee so I always book these end of row tickets early. We lost over £111 pounds through this shameful P & J Live venue swapping my tickets at the last minute and leaving us not being able to attend the performance and my wife a life long Gary Barlow fan was in absolute tears. And no resolution from them or the ticket company’s so called customer services despite contacting them many times. This is how P & J Live Aberdeen venue treat its injured customers and is an utter disgrace. 0 out of 10 is too kind.

This is a long but fully deserved review of this Aberdeen company, and let this be a warning to anyone thinking of using this venue.

I have been twice to this venue and twice I have had issues with the service.

On the first visit the hospitality for the treble twenty club was outstanding, however the stewarding was substandard at best. This review however is not about this as that’s a tiny issue.

This year I again took my service user to this arena expecting things to be better the second time, and the entry was quick and we were given our hospitality bands, then showed to the hospitality room for the entertainment and food. The entertainment was great, the free drinks was also great (I would expect at least that for £500 a ticket) but the problems began with the food. My service user is diabetic and I notified everyone involved multiple times about this and was reassured that it would be taken care of. Imagine my surprise that not once but twice my service user was offered the wrong meals, in fact we were not even given the choice of meals, and only got the meal changed after a word with a supervisor. This again happened with the pudding and my service user tucked into it before I was told that was not the diabetic friendly pudding. I was not amused.

After that hospitality things went downhill. We were told to go to the arena so we did only to be stopped from entering our seating area, due to not having our hand stamped (remember I had my hospitality strap showing) but apparently I was also supposed to have a stamp - no one told us. A long walk back to the main doors to get a stamp and we miss the first couple of rounds of the match. My service user was by this point getting a bit nervous but I assured him nothing else would happen - I was wrong.

Around the 4th match on the card, as it was coming to an end the usual crowd of uncontrolled people surrounded our very expensive table, and the surge of people moved our table about a foot with me and my service user sitting down. Imagine my surprise seconds later to have a SUPERVISOR screaming and shouting at me with all kinds of verbal abuse so I asked him several times to explain what I had done wrong exactly. He then threatened to throw ME out of the arena for “elbowing that guys arse” I was just stunned. My service user began crying at this point as he thought he would be left in the arena alone and wouldn’t know what to do. Then when he calmed down he asked to leave as it had been too much for him and I agreed. On our way out I asked a different supervisor where I could get a manager to deal with this abuse of power, and during the discussion it occurs she saw the end of what had transpired. She also said she would relay the information to a manager (it appears they have a 3 tiered worker system, security, supervisors, and managers). On my way out I found a manager and he had no idea about any of it so I told him the whole story and why we were leaving (this was half way through the event), he did offer to find better seats but that would not have dealt with the abuse of power and my service user was done anyway.

Normally now this would be the end of my review but it’s not.

I was told by the manager to email the company and explain the situation. In said letter I detailed everything in far more detail than I have put here, and requested to get an apology from the abuser, and a partial refund due to lost time at the very expensive event, and to their credit I got a swift response. The response however was lies. Now I don’t know who lied and why but I feel they were just covering it up, and as of this date I have not had any communication from them regarding even the apology let alone the part refund.

At this point I’m considering my options and exploring other means of getting some resolution.

My advice, take it or leave it, is to avoid p and j live in aberdeen. I won’t be back and neither will my service user.